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Business Profile

Dentist

Aspen Dental Crossville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental Crossville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental Crossville has 2 locations, listed below.

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    • Aspen Dental Crossville

      2854 N Main St STE 102 Crossville, TN 38555-5413

    • Aspen Dental Crossville

      2854 N Main St Ste 102 Crossville, TN 38555-5413

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 29th 2022, I went to the Aspen Dental located in Crossville TN. I had all of my upper teeth pulled and 4 on the bottom. I was given temporary dentures for the top and a temporary partial for the bottom. The temporary dentures are just that, temporary. My top broke a month after I got them and they refused to fix them, so I have had to glue them together with an at home denture repair kit. They are so broken that they have cut the inside of my mouth. I paid thousands of dollars.for this "treatment". My boyfriend paid 2,000 dollars with his credit card that we are still trying to pay off, plus the thousands of dollars that they had me get in financing.

      Business Response

      Date: 05/29/2024

      i looked in our database and could not locate this patient w/ the first and last name on this message.

      Business Response

      Date: 05/29/2024

      i looked in our database and could not locate this patient w/ the first and last name on this message.

      Customer Answer

      Date: 05/29/2024



      Complaint: 21714257



      I am rejecting this response because:

      I know I am in the database. I am attaching a photo of the transaction made on my boyfriends credit card to pay for the upfront cost.

      Sincerely,



      ****** *****

    • Initial Complaint

      Date:01/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seeking re-imbursement of claim **** paid to Aspen Dental (AEB Dental) on October 4 by Blue Cross Blue Shield of Tennessee. Initial date of service was Jan 11 2023.I paid out of pocket *****I asked Aspen to file a claim for me in June of 2023 and was told it would take a few weeks. I called weekly and they said their system was hacked and they were trying to get it back in order. Eventually I filed the claim myself with BCBS and they sent Aspen **** on (Remittance *** **************** on October 4th. Since then I have been calling weekly and get the same story about their system still being worked on. Hoping you can help expedite this matter. I am simply asking Aspen to reimburse my credit card for the insurance payment I am owed.


      (This is new complaint filed who asked me to refile and include this email address..
      [email protected]
      and the business address is:address should be listed as:

      Aspen Dental Crossville

      2854 N Main Street

      Suite 102

      Crossville, TN 38555 )
      Thankyou ***** ****** ************

      Business Response

      Date: 01/26/2024

      refund request was approved by regional and office manger, refund submitted today for pt and can take 7-10 business days to reflect on pt account. 

      Customer Answer

      Date: 01/26/2024

      I will reply to this message within the 7 days if refund does get credited to my bank account in that time.But Aspen states allow 7-10 days for that to happen. I wish to keep complaint open until finaly settled.Thankyou

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had several teeth extracted and paid for that as well as an initial partial made with the plan to make a permanent partial in 6 months. I called after the 6 months was over to make an appointment and was told they required a cleaning that would cost me over $1000 and they would not make my permanent partial without it. I refused to have the cleaning and was told they a balance of over $300 was left on the account I requested they return my balance and close my account I have never received any response. I just want my refund at this point because I don't have any faith in them to complete the permanent partial at this point.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Dear Sir or Madam:

      Thank you for the opportunity to respond to the complaint filed by ***** ******** on behalf of the Crossville, TN Aspen Dental branded practice, owned and operated by AEB Dental PLLC. We will be responding to the consumer directly on this communication.

      The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care.

      I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.


      Consumer Response /* (3000, 7, 2022/08/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      There is no response to my complaint in the current response from the business. I did not receive quality care nor did they attempt to make my experience a good one. I would not recommend this dentist to anyone. I have used aspen dental in other states and had a good experience, but this place has ruined my opinion of all aspen dental facilities.


      Business Response /* (4000, 13, 2022/09/14) */
      We sent a formal letter to the patient on 8/26/22. Thank you!!

    Aspen Dental Crossville is NOT a BBB Accredited Business.

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