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Business Profile

Bank

Simply Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Simply Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Simply Bank has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Simply Bank

      1271 Market St Dayton, TN 37321-1262

    • Simply Bank

      10087 Dayton Pike Soddy Daisy, TN 37379-5418

    • Simply Bank

      22400 Rhea County Hwy Spring City, TN 37381-5395

    • Simply Bank

      2821 Chattanooga Valley Rd Flintstone, GA 30725-2044

    • Simply Bank

      3001 Rhea County Hwy Dayton, TN 37321-5840

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave a my debit card ending in 5581, gave a card information to the agent, he bought three tickets, for us. Each one was $715.50 through ******* Airlines, was in September 2024. Agent never told us about non refundable tickets or nothing that we signed. My brother in law passed away on October 24th 7 am EST. We were shocked, still we called, around 10:15 am to cancel tickets. We got email from agent, that our tickets are non refundable. That was a shock to us. We attempted, to contact the agent, he didn't care. So we filed a dispute with a bank. Bank merged with ***** ********* ****. No one listened, no provisional Credit, was given, none of our attempts, taken in consideration. We even called ******* airlines, we were told Tickets were completely refundable. We provided death certificate to prove, all our attempts we made, but bank kept denying stating merchant provided, non refundable policy (That we didn't see it,)

      Business Response

      Date: 01/22/2025

      Unfortunately, per regulation, ***** ********* **** is under no obligation to refund this purchase or make the customer financially whole.  Any recourse for receiving a refund under these circumstances would be through the merchant (here, I believe ******* Airways).  While ***** ********* **** extends their condolences for the customer's recent loss, situations such as this one are why travel insurance exists.  For a customer to have a legitimate debit card dispute under Regulation E (the controlling regulation here), there has to be an element of fraud, a processing error (such as duplicate transactions), lack of authorization by the customer (they didn't make the purchase or didn't know what they were purchasing) - something like that. The customer plainly states that they knowingly made the purchase in September and are now seeking a refund due to the death of family member and because they've found out that the tickets are nonrefundable. While unfortunate circumstances, these are not grounds for ***** ********* **** to refund the charges and take a loss. The merchant airline is the appropriate recipient for any and all disputes in this situation. 

    Simply Bank is NOT a BBB Accredited Business.

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