Complaints

This profile includes complaints for Lee Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lee Company

  4057 Rural Plains Cir Franklin, TN 37064-1618

  
• 

  Lee Company

  1836 Memorial Dr Clarksville, TN 37043-8109

  
• 

  Lee Company

  7308 Shallowford Rd Chattanooga, TN 37421-2626

  
• 

  Lee Company

  15050 State Hwy 20 Madison, AL 35756

  
• 

  Lee Company

  1124 Menzler Rd Nashville, TN 37210-4700

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is there a lemon law for HVAC units? We purchased a Trane HVAC unit from Lee Company a month ago. The unit has not been installed correctly. We have had to place 6 service calls. After each visit, the technician has the unit running but after a few days later, the unit stops running.We are concerned about going on vacation with a unit that keeps shutting off. It isnt right to expect a consumer to make a service call every few days. We have asked to speak to a manager twice and no one called us. This past Friday, we expected the manager to call us at 3:30. I left an event early to be home to take the call with my husband. Manager did not call us. We have not paid for the unit, because he hasnt been installed correctly or we have been sold a lemon. What would the owner of this company do if he was charged a lot of money for an HVAC that keeps breaking down? I would like Lee Company to replace this unit with one that will work consistently. We are taking a lot of time out of our work day to be home for the technician to service unit.

  

  Business Response

  Date: 06/09/2025

  Good afternoon
  
  Our team has been notified of this situation and has reached out to the ******** residence this afternoon. After a brief conversation, two of our most experienced members will be on site tomorrow at ************************** re-evaluate the recent heating and air conditioning installation.Furthermore, our team will then determine the best course of action for optimal HVAC unit efficiency and performance.
  
  We apologize for any inconvenience over the past month and are committed to finding the proper long-term resolution as soon as possible.
  
  Please let us know if we can be of any additional assistance in the meantime.
  
  Thank you,
  Lee Company

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lee Company was contacted due to water leaking out of a valve. They charged us for a ********** to come out for 10 minutes and tell us another ********** would have to come fix the issue. They charged us for the second ********** and the work. We paid them for the work. The valve was still leaking. They told us they do not warranty trash being the system. They sent us a request to rate the work. We rated them a 1 since he issue was not resolved. They called us and said they would come back out free of charge to "make it right". They came back out and the leak persisted. They sent me another bill. I called and the lady said they do not charge for additional parts but still charge for time and labor. The charges seem fraudulent since the diagnostic is for 1 hour charge but was diagnosed the previous time and the ********** charge is 1 hour. He was not here for 2 hours. I refuse to pay for a service I did not request nor did I agree to pay for the services.

  

  Business Response

  Date: 04/24/2025

  Good evening, 
  
  Our Lee Company team has been in contact with Mr. ***** today and we acknowledge the recent developments highlighted in his complaint that occurred at his place of business. We are covering the $301 cost to resolve this situation and are here to help in any way we can moving forward.
  
  Thank you,
  Lee Company

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/25 I called Lee company to come out to see why my **** was not cooling or heating. They responded and came onsite that evening for a service call at *******************************************. The **** tech: **** **** reported that the unit was 10 years old and almost empty of refrigerant. He stated that he detected a leak at evaporator coil and that the repair would be $4600. We opted not to repair at that time. On 4/17/25 I called another **** company to come out and look at the ****. Immediately they informed me that there was not a leak at the evaporator coil, but at the thermal expansion valve. This company quoted me ******* which included the service fee. As of 4/17/25 My **** has been repaired and is heating and cooling. I am truly disappointed with Lee company as i have been a customer over 15 years. They have completely lost my trust and i am requesting to be reimbursed $209.44 for them coming out to tell me something that was not true.

  

  Business Response

  Date: 04/23/2025

  Good evening
  
  On 4.15.25 we were called out by Ms. ******* ***** to assist with her homes struggling **** unit. While on-site at **********************, one of our technicians determined that the 10-year-old unit was almost empty of refrigerant. Additionally, the technician discovered that there were several leaks in the evaporator coil.
  
  Attached to this response, youll see a .zip file titled, Video 1. This minute long video shows our **** technician with his refrigerant leak detector tool going over the entire unit. If you move specifically to the 0:20 **** in the video, youll find the refrigerant leak detector tool going off/flashing.This is an indication that a leak has taken place at the evaporator coil and confirming the synopsis by one of our technicians.
  
  Because of the attached video, we do stand by the initial quoted price we gave to Ms. ***** last week on repair updates.
  
  Our team has tried to contact Ms. ***** multiple times over the past few days since receiving this complaint, but unfortunately, we have not yet heard back from her as can be seen in the file Missed Call attached. Wed be more than happy to talk with Ms. ***** about whats happened to the **** unit at this point and get our team back on site to reevaluate the current state of efficiency. However, we cannot proceed until we hear back from here.
  
  We can be reached at any time and hope to hear from her soon.
  
  Thank you,
  Lee Company

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23229898
  
  I am rejecting this response because:

  T**** you for your response and for providing the video documentation regarding the condition of my HVAC unit.

  I want to clarify that I did receive one call from your company on April 22, 2025, at 9:12 AM, along with a voicemail. However, I was at work at the time and unable to answer the call. This was the only contact attempt I received.

  
  I also want to state that I completely disagree with your technicians recommendation to repair the evaporator coil. A second licensed HVAC company evaluated the unit later that same week and determined that the evaporator coils are not leaking. They were able to successfully repair the unit without replacing the coil, and it has been functioning properly since.

  
  Given this conflicting diagnosis and the unnecessary recommendation for a major repair, I have lost trust in your company's services. I will not be recommending Lee Company to anyone in the future.
  
  
  ******* *****

  

  Business Response

  Date: 05/01/2025

  Good evening
  
  Our team once again reached out to Ms. ***** on 4.29.25 and has yet to hear back from her. Please see the photo Missed Call 2.

  Due to the video documentation that indicates the refrigerant leak at the evaporator coil, we have determined that our technician has no wrongdoing. Regarding the price, at Lee Company, we use the highest quality parts to recommend the best long-term solution for our customers and their homes while also guaranteeing our work. This is not a common practice in our industry, and while were happy to hear that Ms. ****** air conditioning has been performing well recently, we stand by our diagnosis on our last visit as being the best long-term solution for her and her home.
  
  Because of the lack of response in our attempts to contact,Ms. ***** can contact us anytime at ************ if theres anything else we can assist with.
  
  Thank you,
  Lee Company

  
  

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23229898
  
  I am rejecting this response because:
  
  

  I am not obligated to answer calls from unknown numbers and will not be pressured by Lee Company to continue business with a company I no longer trust. A certified HVAC company promptly and affordably fixed the issue Lee Company misdiagnosed, and they will be receiving my future businessas well as my familys. I will no longer promote a company that chooses to stand by technicians who are dishonest rather than taking accountability for poor service and inflated recommendations.
  

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a new unit the end of July. Ive had nothing but problems. They were out last night due to my house being hot once again. He couldnt fix the problem. He was going to come back today. I had it worked out with him before he left. My daughter who is 20 was going to be there. Then I got a call at 7:30am this morning to schedule when he was coming back out. I told The lady I was confused. He said 2-4 today and I didnt have to be there. She told me something completely different. Everyone who comes out tells me something different. Im very frustrated at this point after spending ****** on a new unit and having more problems then I did with my old unit. They were out there 3 weeks ago and bunch before that.

  

  Business Response

  Date: 04/18/2025

  Good afternoon
  
  Our HVAC team serviced ******************* residence for the first time on 7/21/24 and installed a new 4-ton heating and air conditioning unit on 7/24/24.
  
  We were back out at Ms. ******* residence on 4/16 this week to evaluate the units efficiency and found no issues with the unit itself before this complaint was filed.
  
  We have identified the air filters as the root cause of the ongoing issues. The filters in the home have not been installed or changed out regularly (recommended to change air filters every ***** days). In Picture 1 attached, you can visually see the buildup of dust, hair, etc. behind the air filter.
  
  It has been brought to our attention that the size of the air filters for the residence is uncommon, and the type of filter being used has been physically cut to fit. Unfortunately, this will not help the efficiency or prevent the buildup of dust seen in Picture 1. We recommend putting a standard size return to make the filters easier to install. They can be bought through ****** and other shopping sites. Additionally, a whole-home duct cleaning will ensure the ductwork is clean to optimize the system at work.
  
  In the meantime, we are reaching out to the manufacturer to have another party verify that the system is operating properly. More details are to come.
  
  The biggest priority will be maintaining the proper air filters with a long-term solution and regular change outs. Were committed to offering Ms. ****** as much assistance as possible and helping her stay comfortable in her home, but this problem is not something that our team can do ourselves. The true optimization comes from consistent care from the homeowner.
  
  Thank you,
  Lee Company

  Customer Answer

  Date: 04/28/2025

  At this time it has not been resolved but I have been talking to the manager on a solution. 

  Customer Answer

  Date: 04/28/2025

  At this time it has not been resolved but I have been talking to the manager on a solution. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several years ago I signed up for the services of this company for repairs at my rental property at ***********************************************************************. I had to pay $24 a month for the company to be on standby to give me priority service at a slightly discounted rate whenever repairs were needed. It has been several years that I have had the service. On the few times I called them I did not get prompt service. In fact it was severely delayed and I eventually looked to other companies to do my repairs. I was still getting charged $24/month for nothing. On March 6 I called them to discontinue the service. They told me it would be discontinued. However, yesterday March 17, they withdrew $24 from my account again. I called and complained. They said I had to pay for March because the charge is in the middle of the month. This made no sense to me as normal business practice is to charge at the beginning of the billing period and they have not done anything for me in months if not years. I asked for a refund but they refused. I want a refund of the amount they charged me after I terminated their service.

  

  Business Response

  Date: 03/19/2025

  I spoke to Ms. ******* this morning and let her know that we will be processing this refund.  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new AC/Heat Unit from Lee Company in 2021 we have the warranty on the unit itself but in less than 4 years, the blower motor went out last year and had to wait 4 months for a replacement motor and then this year another component has gone out now and Lee Company had to "order that part" no telling how long I will have to wait for heat in 6 degree weather. If a unit is broken in less than 4 years with 2 different issues was I sold a "Lemon" product? Was this unit used? After spending the money I did for a new unit I expect it to work better than this.

  

  Business Response

  Date: 01/24/2025

  Good evening, 

  After receiving this complaint on 1/22, our team promptly reached out to ****** to further communicate with her the latest updates on her unit. We were pleased to hear the glowing remarks of one of our technicians, and we talked through all her concerns on the phone.

  We're very appreciative of ******, and we now believe that we're in good standing moving forward.

  Thank you,
  Lee Company

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Lee Company Sunday 12/8 informing them the furnace flue was never installed properly in 2019 and Carbon Monoxide was venting into my attic instead of a B-vent thru my roof. I received a form email at 5:55 AM on 12/9 stating they tried to contact me (How?) but could not & to call them for service. I called in for service and was told someone would be out Monday 12/9 between 8-5PM. By 4 PM I called them and the service *** agreed this work could not be done after dark and recheduled for today 12/10 from 8-10 AM again no show no call. When I called today at noon to inquire I was informed this time it would be today 2-4 PM. The technicians did finally show and we had a disagreement for 2 1/2 hours (The work probably could have been done in 1 hour). One technician showed picture after picture of the original Install trying to prove the vent was thru the roof at one time- but showed no proof in any pictures. The new flue was ran to the underside of my roof and strapped at a spot that did not have new roof sheeting and was never cut. There were straps cut and what looked like a roof sheet ***lacement 2-3 feet away which may have been a smaller flue from an old furnace at one time. The technician went out to the driveway called his manager and came back with a ****** Earth picture from 2014 (I researched the date) to show the b-vent went thru the roof. The Furnace was installed in 2019. I asked for a quote and they quoted around $1800 minus 20 percent as a discount as it is a safety issue. I asked them to leave & they came back and asked me for $79 for the service call. I told them I would not pay. I called another local company and they quoted me a third of the price for the work and will be out here tomorrow on time as they have always been in the past and they understand the customer is always right...........................Pitiful

  

  Business Response

  Date: 12/11/2024

  Good evening, 

  This unit was installed on 6/7/2019 and the first maintenance was completed on 12/12/2019. Technician **** has in his notes to, check for gas leaks at the furnace, check the flue for proper venting indicating that all this was checked after installation. Standard practice would have been to shut down unit and properly attach exhaust if anything was wrong. This unit also had two more maintenance visits with different technicians, and none made any comments about the exhaust pipe. With multiple techs being involved and physically touching this unit, there would have been a note that an exhaust vent was not hooked up.

  While onsite yesterday our technician took pics of new OSB plywood on the roof in the same spot that the Exhaust vent would have exited the home. This tells our team that the plywood was replaced during the roof replacement due to water damage which is common around a penetration through the roof like an exhaust vent. If we did not hook up the exhaust at the time of install there would be an exhaust termination with nothing hooked to it, and that is not the case because there is no exhaust vent in the roof. Our technician pulled up ****** earth pictures that are copyrighted 2024 and have a different color roof showing the exhaust vent on the roof. The new roof is much darker in color and has no evidence of the exhaust vent that the ****** earth pictures clearly show. Please see the attached images

  We do apologize for it taking longer for our team to arrive on the scene as the colder temperatures have kept our teams out working extended shifts. We continue to work on our communication with customers now and moving forward to ensure they know when to expect us arriving at their home. 

  Thank you,

  Lee Company

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22670116
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *********

  Customer Answer

  Date: 12/12/2024

  Lee Company claims their proof of a B-vent roof penetration is a ****** Earth picture copyright 2024. The Image they attached is from 2014 (see ****** Earth Data Attribute) so while they have an answer it is not an accurate answer. None of their many Installation photos and there are many they did not attach show the roof penetration. If they would have just done the work instead of wasting 3 days of my time waiting for them I would have met them somewhere in the middle.

  Customer Answer

  Date: 12/12/2024

  After 3 days of back and forth and no fair solution to a potentially dangerous issue of Carbon Monoxide poisoning in the home BBB please ask *** to waive the $79 service call charge which took them 2 days of missed appointments to show up on and you can close out complaint as resolved. Thank you, *** *********

  

  Business Response

  Date: 12/17/2024

  Good evening,

  
  Attached to this response you can see an image (Picture 3)from ****** Earth marked 12/17/24 and copyrighted 2024. This image shows a new,dark roof that was recently installed at Mr. *********** residence. Contrasting this with Picture 2 which we previously attached in our other response, you can see that there is no longer a vent on Mr. *********** roof. Through our look into this, Mr. ********* can confirm there was a brand-new roof installed once he moved in.

  
  As our team understands the situation, the previous homeowner was a longtime Lee Company customer, and Mr. ********* just recently moved in. And as stated before, our team installed a new unit in 2019. We can confirm that this unit would not have been up to code or approved to go through the installation process without a vent coming out of the roof itself.Furthermore, our technicians serviced the unit periodically since that 2019 installation and inspected and maintained the equipment consistently. This means that Mr. ********* is inferring that our team was actively aware of a health/safety issue for 5+ years with the previous customer who lived there,which of course is not true. There were zero issues and nothing to note from the previous homeowner of 5+ years and their experience with Lee Company. No health concerns, no comments, nothing but positive experiences.

  
  From this reasoning, we can conclude that there was an honest mistake made by Mr. *********** roofing company who recently installed his roof at his new residence (*************************) as no hole was made for the vent. Our team had not been out to service the home since Mr. ********* had moved in and installed the new roof.

  
  If Mr. ********* would like to discuss the $1,800 quote,we'd be more than happy to do so and cooperate. Unfortunately, we can't offer a third of the price as some competitors as our team uses the highest-quality equipment and abides by specific safety codes, especially when that high in the air, so our people can go home safe. Our goal is to provide professional and comprehensive solutions to each homeowner, and we quote pricing for equipment and installs that will last as long as possible, not just to get one by.

  
  We understand it's a difficult and tiring process to get to the bottom of, but our team can confidently and accurately say that this vent issue is not the fault of Lee Company. We do wish Mr. ********* the very best in getting it fixed, and our team would still happily assist in that process but does not appear to be an avenue he's interested in. Please let us know if we can be of any additional assistance.

  
  Thank you,
  Lee Company
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About HVAC unit from them back in 2021 second problem that I have they said I had a 10-year warranty parts and labor but when it goes bad they want to charge me a $79 fee for somebody to come out and I don't think that's right when it's their product

  

  Business Response

  Date: 08/16/2024

  Good morning, 

  Our team investigated this situation on behalf of customer *****************************. We did install ************************ HVAC unit back in 2021 and he does get a 10-year warranty on parts and labor by using Lee Company for that installation. Customer ****** called into our contact center to bring attention to the recent problem that's occurred with his HVAC. This is where our contact center agents are trained to inform every customer calling in for service work that there will be a dispatch fee of $79. They did not dig into ************************ account to view the fine details, which would show there is no need for a dispatch fee for this particular call. Our team has no intention of charging the customer a $79 dispatch fee and we fully intend to uphold the 10-year warranty on parts and labor. The customer has not been charged that fee and has also been made aware of this explanation by our ************* North Alabama manager, *********************************.

  Please let us know if we can be of any additional assistance,

  Lee Company

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LEE company **************, ***********, who was NOT working at my house, blocked my driveway, multiple times, for nearly ***** minutes, with multiple work and delivery trucks. They refused to move their trucks, impeding my home entry and exit. Their manager ***********************, was too busy to take my call. This prevented me from having MY workers enter and exit MY property for a 7:45am work appointment. My workers had to return over an hour later, at 8:55am until such time as *** drivers decided to move their vehicles! I had to pay my workers an hour sit time because Lee Company workers and drivers lacked respect and old fashioned common sense! There is plenty of public street parking that does NOT involve blocking access to and from ANY private residence!

  Customer Answer

  Date: 08/06/2024

  Lee company employees trampled my right side yard, spraying a white substance on portions of my grass, subsequently damaging that portion of turf.  Workers made no attempts to walk and work within the easement; but, used my property instead.  The Westhaven neighbors, where the work was being done, is just as much to blame for not monitoring their workers to ensure neighboring property rights are being respected.  I request Lee company refresh my side yard turf to its original condition, by all sodding damaged areas. 

  

  Business Response

  Date: 08/08/2024

  Good evening, 

  Over the past 48 hours our team has reached out to ****** three times at ************. Our goal is to understand better what happened that morning and correct any potential wrongdoing that may have occurred at the residence. However, there is no way for our team to proceed until ****** responds to our voicemails.

  Thank you,

  Lee Company

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22099401
  
  I am rejecting this response because:
  
  1.  Lee Company DID NOT respond to my calls on the day their drivers were blocking my driveway.  I called their Franklin ******** on the day of occurrence, staff said managers were too busy in meetings to take my calls.

  2. The one Lee Company call and message was left several days after the BBB contacted them; and, after their drivers completed neighboring work and left the job site.  
  

  3. Lee Company contracted work with my neighbors, NOT with me and my home.  Lee Company had a professional obligation to exercise due diligence to ensure ALL their contracted work was performed on their contract property work site; not on my  property.  
  

  4. Lee Company has a professional obligation to ask for their contracted work site property plat; and or, gain neighboring private property use permission.  You dont take over someone elses property, to do neighbors work, because you physically can!  
  My side yard, according to my property plat, is private property up to my neighbors white privacy fence.  Therefore, no part of where you were working is a public use easement.   
    
  *****************************

  

  Business Response

  Date: 08/21/2024

  Good evening, 

  Our team has reached out to ****** on three separate occasions and left voicemails on all. Please see the three attachments of voicemails/calls left on 8/6, 8/7, and 8/21. ************ is the phone number that was submitted by *****************************. We have still not received a response from him with the exception being the rejected message he submitted on 8/15 to the BBB. We would be more than happy to talk through with him the events of that day and do our part to make this situation right. However, there is no way for us to proceed in making this right if no response comes from the local homeowner.

  Please let us know if we can be of any additional assistance,

  Lee Company

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a brand new unit with a 3 year warranty. One year and 1 month later my air goes out. I called LEE company to address the issue. The representative told me that I would not have to pay the after hour fee of $179 because my unit is still covered under warranty. Fast forward, someone comes out, sprays grass off the unit (using our water) then charges us $325. What a SCAM!!!

  

  Business Response

  Date: 06/21/2024

  Good afternoon, 

  One of our Lee Company technicians was on-site on 6/15 and charged ******* incorrectly as a Home Maintenance Plan was purchased on that visit. Since this complaint has come through, our Bellevue manager **************** has followed up with the customer to apologize and credit $100 back to her card because of this mix-up. ****** also went into more detail on everything as far as the equipment, warranties, and maintenances are concerned. The emergency fee was a miscommunication by our team and is now all is settled and resolved with customer *******************************. 

  Thank you and have a great rest of your day,

  Lee Company