Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this business online on September 1st. I was notified that my order wS shipped on September 5th. It never moved. I tried multiple times to contact the business via email, ********* and Instagram with no response. I have spent money that I guess is now lost thanks to this company and they couldnt care less. If you look at their reviews there are many more complaints like this. They dont care to respond or resolve the issue what so ever.

  Business Response

  Date: 10/03/2023

  This is all of our communication with the customer:

  _____________________

   

  ***********************;replied
  
  Sep 19, 1:11pm
  Closed
  Hi, Hali!
  
  This is ***** with MNC ************** We understand your frustration. Please note that we are still a small team and we answer emails in the order they come in as quickly as we can. While we would have loved to send a replacement, our items do move quickly and unfortunately one of your items is out of stock. We sincerely apologize for the delay in response and hope you continue to be apart of our MNC Family.
  
  Enjoy 10% off your next order with code THANKYOU
  
  Thank you,
  *****
  Customer viewed on Sep 19 @ 1:13 pm
  
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 19, 12:57pm
  Active
  I understand that I did not opt for the shipping insurance and as your shipping is already **** I find that bit steep however the fact that my package was lost is the bare minimum of the problem. I tried multiple times to reach out and no one was willing to help. I did not start of annoyed what so ever I really just wanted the outfits I ordered. We were so excited to get them in but instead of working with me and trying to help me resolve the issue you ignored me and took zero responsibility for your actions and have only blamed it on the shipping process and me not opting for shipping protection. I appreciate the refund but I am very sad we will not be receiving our outfits and sad to say you've lost a customer.
  
  -*********************
  
  
  
  ***********************;replied
  
  Sep 19, 12:21pm
  Closed
  Hi, Hali!
  
  This is ***** with MNC ************** Upon reviewing your order, we noticed that you had not opted for shipping insurance when placing your order. Shipping insurance provides an added layer of protection against instances like this where packages go missing or are damaged during transit.
  
  However, in light of this situation and as a one-time courtesy, we would like to take the opportunity to issue a full refund. Our customer satisfaction is of the utmost importance to us, and we hope this gesture will help restore your trust in our services.
  
  Looking ahead, we kindly advise considering the option of shipping insurance for any future purchases you make with us. This insurance offers protection against unforeseen circumstances during transit, giving you peace of mind that your items are safeguarded.
  
  Once again, we deeply regret any inconvenience you've encountered due to this situation. Please let us know if there's anything else we can do to assist you.
  
  Thank you,
  *****
  
  
  
  
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 19, 11:47am
  Active
  That is the correct address.
  
  
  
  ***********************;replied
  
  Sep 19, 11:42am
  *************************
  , 
  Closed
  Hi, Hali!
  
  This is ***** with MNC ************** We want to start by extending our sincerest apologies for the inconvenience you've experienced due to the missing package associated with your recent order, #******. We understand how frustrating it can be to not receive your expected items on time.
  
  We would like to verify the address associated with your order. Is this correct?
  *********************
  ******************************
  ************ ** 70769
  
  Thank you,
  *****
  
  
  
  
  
  *************************** assigned to *************************
  Sep 19, 11:08am
  
  *************************** merged threads from another conversation
  Sep 19, 11:07am
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 18, 11:57am
  
  This is my second attempt to reach you via email. I reached out on ******** messenger as well and was told y'all would get back with me that day. Y'all never got back to me so I gave it the weekend and here we are again with no responsehere is my original message. I hope you are able to help me resolve this problem. If not please refund me. I'm getting really frustrated at this point.
  
  
  Hey! I got a notification my items shipped on the 5th but I still have not received it! My number order is ORDER ******!
  
  Sent from my iPhone
  
  
  
  ********************;started the conversation
  From: ********************* <*********************************>
  Sep 14, 11:10am
  Anyone
  , 
  Active
  Hey! I got a notification my items shipped on the 5th but I still have not received it! My number order is ORDER ******!
  
  
  THANKS,
  *********************
  
  Sent from my iPhone.
   This thread was merged from a different conversation.

  Business Response

  Date: 10/03/2023

  Here is all of our communication with the customer directly.

   

  ***********************;replied
  
  Sep 19, 1:11pm
  Closed
  Hi, ****!
  
  This is ***** with MNC ************** We understand your frustration. Please note that we are still a small team and we answer emails in the order they come in as quickly as we can. While we would have loved to send a replacement, our items do move quickly and unfortunately one of your items is out of stock. We sincerely apologize for the delay in response and hope you continue to be apart of our MNC Family.
  
  Enjoy 10% off your next order with code THANKYOU
  
  Thank you,
  *****
  Customer viewed on Sep 19 @ 1:13 pm
  
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 19, 12:57pm
  Active
  I understand that I did not opt for the shipping insurance and as your shipping is already **** I find that bit steep however the fact that my package was lost is the bare minimum of the problem. I tried multiple times to reach out and no one was willing to help. I did not start of annoyed what so ever I really just wanted the outfits I ordered. We were so excited to get them in but instead of working with me and trying to help me resolve the issue you ignored me and took zero responsibility for your actions and have only blamed it on the shipping process and me not opting for shipping protection. I appreciate the refund but I am very sad we will not be receiving our outfits and sad to say you've lost a customer.
  
  -*********************
  
  
  
  ***********************;replied
  
  Sep 19, 12:21pm
  Closed
  Hi, Hali!
  
  This is ***** with MNC ************** Upon reviewing your order, we noticed that you had not opted for shipping insurance when placing your order. Shipping insurance provides an added layer of protection against instances like this where packages go missing or are damaged during transit.
  
  However, in light of this situation and as a one-time courtesy, we would like to take the opportunity to issue a full refund. Our customer satisfaction is of the utmost importance to us, and we hope this gesture will help restore your trust in our services.
  
  Looking ahead, we kindly advise considering the option of shipping insurance for any future purchases you make with us. This insurance offers protection against unforeseen circumstances during transit, giving you peace of mind that your items are safeguarded.
  
  Once again, we deeply regret any inconvenience you've encountered due to this situation. Please let us know if there's anything else we can do to assist you.
  
  Thank you,
  *****
  
  
  
  
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 19, 11:47am
  Active
  That is the correct address.
  
  
  
  ***********************;replied
  
  Sep 19, 11:42am
  *************************
  , 
  Closed
  Hi, Hali!
  
  This is ***** with MNC ************** We want to start by extending our sincerest apologies for the inconvenience you've experienced due to the missing package associated with your recent order, #******. We understand how frustrating it can be to not receive your expected items on time.
  
  We would like to verify the address associated with your order. Is this correct?
  *********************
  ******************************
  ************ ** 70769
  
  Thank you,
  *****
  
  
  
  
  
  *************************** assigned to *************************
  Sep 19, 11:08am
  
  *************************** merged threads from another conversation
  Sep 19, 11:07am
  
  
  ********************;replied
  From: ********************* <*********************************>
  Sep 18, 11:57am
  
  This is my second attempt to reach you via email. I reached out on ******** messenger as well and was told y'all would get back with me that day. Y'all never got back to me so I gave it the weekend and here we are again with no responsehere is my original message. I hope you are able to help me resolve this problem. If not please refund me. I'm getting really frustrated at this point.
  
  
  Hey! I got a notification my items shipped on the 5th but I still have not received it! My number order is ORDER ******!
  
  Sent from my iPhone
  
  
  
  ********************;started the conversation
  From: ********************* <*********************************>
  Sep 14, 11:10am
  Anyone
  , 
  Active
  Hey! I got a notification my items shipped on the 5th but I still have not received it! My number order is ORDER ******!
  
  
  THANKS,
  *********************
  
  Sent from my iPhone.
   This thread was merged from a different conversation.

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and recived everything. One of the items was the incorrect size. It was the companys error. I have contacted them through the email provided that says they will respond " within 24 hours." 5 business days later im still waiting. They made an error and i would like it resolved at no cost to me. A simple reply would be nice. It doesnt seem like there is a way to contact a human at this company, and im starting to see why.

  Business Response

  Date: 07/28/2023

  The customer claimed there package was missing and we issued a refund due to the package being lost. Later the customer received the lost package and we still allowed the customer to keep the items free of charge. Here is all the correspondence to support these details. Thank you.

   

  _____________________________

  xComplete your return for Order 805612
  wrong item
  # 84155 CLOSED
  
  ***********************;replied
  
  Jul 26, 1:12pm
  *************************
  , 
  Closed
  Hi, *********!
  
  This is ***** with MNC ************** Thank you very much for your honesty. As a one time courtesy we will let you keep this item free of charge. We do believe all of our previous emails have been sent to the spam folder. Have a great day!
  
  Thank you,
  *****
  
  _____________________________
  *************************** merged threads from another conversation
  Jul 21, 4:56pm
  
  
  *******************************;replied
  From: ********************************* <*************************>
  Jul 18, 7:27pm
  Anyone
  , 
  Active
  Good evening,
  
  
  I had not heard back from anyone for awhile, so i had already washed the 0-3 month size so i am unable to return it. I can return the 3-6 or simply pay for it.
  
  
  
  
  
  
  Sent from my Galaxy
  
  
  
  __________________________________________
  -------- Original message --------
  From: Marie Nicole Clothing <*************************************>
  Date: 7/12/23 1:40 PM (GMT-05:00)
  To: *************************
  Subject: Complete your return for Order 805612
  
  
  
  ORDER 805612
  Your return shipping label is ready
  Print your return shipping label and attach it to the package containing your return items
  
  Print return label
  or View your order
  Returned items
  Floral Polka Dot Pocket Romper - 3/6MOS 1
  
   50SEMI (-$7.47) $14.95
  $7.48
  Instructions
  Pack the items you're returning.
  Print your return shipping label and attach it to the package. Cover or remove any old shipping labels.
  Give the package to USPS.
  If you have any questions, reply to this email or contact us at *************************************
  
  
  
  ___________________________________
  ***********************;replied
  
  Jul 12, 12:34pm
  *************************
  , 
  Closed
  Hi, *********!
  
  This is ***** with MNC ************** We are so sorry for the delay as we are experiencing high email volume. We are sad to hear about this mishap! We are happy to help. We will be sending a return label to send the one you have back and will also be sending a replacement item as well.
  
  Enjoy 10% off your next order with code THANKYOU
  
  Thank you,
  *****
   This thread was merged from a different conversation.
  
  _______________________________________
  
  *******************************;started the conversation
  From: ********************************* <*************************>
  Jul 7, 1:23pm
  Anyone
  , 
  Active
  
  
  
  
  
  
  
  
  Sent from my Galaxy
  
  
  
  _______________________________________
  -------- Original message --------
  From: stephaniejean84 <*************************>
  Date: 7/7/23 1:56 PM (GMT-05:00)
  To: *************************************
  Subject: RE: Order 805612
  
  
  
  
  Can someone please review and reply?
  
  
  
  
  Sent from my Galaxy
  
  
  
  
  
  ______________________________________
  -------- Original message --------
  From: stephaniejean84 <*************************>
  Date: 6/29/23 5:13 PM (GMT-05:00)
  To: *************************************
  Subject: Order 805612
  
  
  Good afternoon,
  
  
  I received my recent order in the mail today and 1 item is the incorrect size. The floral polkadot pocket romper should be a size 3- 6 months like all other items, but it is size 0-3 month size instead. Picture attached.
  
  
  Is it possiblefor me to retun this itemand get the correct one sentcwithout shipping charges?
  
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order and one swimsuit I ordered came with an XL bottom and a small top. My daughter cant wear it at all. I have emailed their customer support address 3 times in the last week and have received no response. Their website claims they guarantee a response within 24 hours. I have also tried contacting them via ******** messenger. This was their mistake and they should make it right.

  Business Response

  Date: 07/28/2023

  The customer mailed back the item and we issued a refund to the customer. Here is all the communication with ** (Marie Nicole Clothing) and the customer.

  Refunded to the customer.
  
  $17.11 USD refund was issue  Jul 27, 2023 at 8:16 PM

  ___________________________________________________________________

  More Information...rom: *************************** <*******************>
  Jun 24, 5:09pm
  Anyone
  , 
  Active
  You received a new message from your online store's contact form.
  Country Code:US
  Name:***************************
  Email:*******************
  Phone Number:**********
  Body:I have emailed customer care twice since Monday and I have not received a reply.I received my order and one of the swimsuits has a small top and an XL bottoms. I'd like to return the swimsuit please.ORDER ****** ITEM Summer ****** Ruffle Swimsuit 1 XL(5yrs)$19.99

  ______________________

  you replied
  
  Jun 29, 4:33pm
  Closed
  Hi ******!
  
  This is ***** with MNC ************** We apologize for this issue. Can you please send us a picture of the tags sizes and also the tag on the bag so that we can better help you?
  
  Thank you
  *****

   

  __________________________________

  Hi, ******!
  
  This is ***** with MNC ************** We are so sorry for the delay as we are experiencing high email volume. We are happy to help. We see you did not purchase our MNC ******************* so as a one-time courtesy, we will send you a prepaid shipping label to send the item(s) back. For future returns, MNC ****************** will need to be purchased to receive a prepaid return label. Please return this item at your earliest convenience. I've linked our return policy here for your future use. Refund Policy - No Exchanges
  
  If you do not see the return label sent, please check your spam folder!
  
  Returns and exchanges are processed with within 7 days of receiving the returned items.
  
  Also, we do have a great buy/sell/trade page on ******** if you would like to list the items on there instead! Here is the link to it: Join the group and become a VIP!
  
  Thank you,
  *****

  __________________

  Refunded to the customer.
  
  $17.11 USD refund was issue  Jul 27, 2023 at 8:16 PM

  Business Response

  Date: 07/28/2023

  We issued the refund for the item once we received the item back as a return. The customer received a refund for the item. We had to wait until the customer return the item before we were able to issue the refund. Thank you.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase order # ****** I had placed an order for some Christmas outfits for my then 3 week old daughter. The sizes were way too small so a few days later after I placed that order Marie Nicole Clothing ran a sale of 40% off so I decided to re-order all of the outfits except for 1 which was the correct size and return the rest. I will add that 1 of the items was a clearance item. So I contact Marie Nicole Clothing to let them know that I needed to return the outfits except for one and get a refund so they said that for the clearance item I would only get store credit so I decided to keep that one also as it was only $9.95 so they send me a return label and I send all of the items back except for those 2 and a few days later they send me a store gift card in the amount of $75 which I dont know why because I specified that I wanted a refund, not only that but the credited amount was incorrect, they should have refunded me $125. So I ask why did you only refunded $75 if I sent them all and she said they only received the items that they credited back so I tell them that everything was sent back and I ask them why was I never contacted if they didnt receive all of the outfits when they were told I would only be keeping 2 outfits and I request that this be escalated to upper management and because I did sent all of the outfits but the 2 back and that she should check with the returns department to ensure that they didnt miss out on scanning the rest of the outfits and I didnt get a response back. I then sent them another message and the same employee tells me that if I want a refund that I need to send the rest of the outfits back after I told her multiple times that I DID sent them back, she offers no other help like contacting her returns department or contact the **** she completely ignores the fact that I did sent them back. Everything seems suspicious as they only read certain parts of my emails the rest they dont address. They dont have a phone number

  Business Response

  Date: 12/19/2023

  Hi *****!
  
  This is ***** with MNC ************** We are not able to add items to an order.
  
  Thank you,
  *****
  
  
  
  **********************;started the conversation
  From: *********************** <************************>
  May 16, 10:19am
  Anyone
  , 
  Active
  You received a new message from your online store's contact form.
  Country Code:US
  Name:***********************
  Email:************************
  Phone Number:**********
  Body:Hi, I had placed an order late last night for over $300 and I just checked it and I accidentally deleted one of the items can it be added back so I don't have to pay shipping just for that outfit? It was one of my favorites. Order number is ****** Thank you!

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't think it's right I order some outfits from them and then they go and cancel my order because I use the promo code that was on their website and they gave me $57 off and I only had to pay for shipping I can't help that I had a promo code on their website and it worked I don't think it's right that they cancel my order just because I use their promo code that was on their website. I feel like they had that promo code made for one person and they did not want everybody using it and the people that they did not want using it they canceled their orders. It wasn't like I was trying to scam them or something I didn't even know about the promo code so I went to check out the place my order but then they're going to cancel and I have to wait for my money to come back from my bank which can take up to 7 to 14 days that's not right and that's not how you should run a business if you have a permit card you should honor it. Obviously they made the promo code for people to use or for someone to use you shouldn't permit it on your website if you don't want people actually using it I don't think it's right how they're running their business and I told them I was going to report them and they blocked me or something on ******** and the message to say I want available now! It just makes me mad because they should not run a business like that if they can't honor their promo codes don't like that if you don't want people to use them!

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/26) */
  Hello! There was a bug on our website where items were being purchased for free. Unfortunately, we did have to cancel those orders. We have a really amazing group of employees and we cannot give clothing away for free and continue supporting our employees.
  
  The promo code you are speaking about is *****, which is 30% off site wide.
  
  We apologized about the error multiple times and refunded every customer for their shipping fee that was paid. Customers that took advantage of this error are not anything- they were refunded. The items are still in stock and can be purchased for the correct amount.
  
  Have a great rest of your day!