We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Gallatin Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was pre-approved for an auto loan by my primary bank and provided the dealership with my pre-approval letter. However, the dealership told me that my bank was no longer offering the terms listed in the letter and presented me with loan offers from four other banks, all with higher rates.I ended up choosing a loan with a lower interest rate from one of the banks the dealership suggested. It wasnt until my bank contacted me about the loan that I realized the dealership had misrepresented the original offer. It also seems that the dealership ran my social security number through their system as if I were applying for a loan with them directly, even though I had already secured pre-approval through my bank.I reached out to the dealership four different times between 01/28/2025-02/25/2025 to try and get this issue resolved. Each time I was met with a different response on the issue being handled. Ultimately, I was told too much time has and there was nothing they could do.

    Business Response

    Date: 05/05/2025

    Mr. ********* came in with a generic approval *********************  He did not submit it on any specific vehicle.  Once we submitted the vehicle over, our approval from *************** did not come back with the rate the customer had on his pre-approval.  I explained to customer that *** did not send us back the same rate.  We did submit him to couple other banks trying to get closer to the rate on the preapproval. We also do have a signed credit application for this inquiry.  His rate on the letter through BOA was 7.19% and I was able to get a rate thru *********** @ 7.99%.  I explained to him that it would only change his payment by about $5.  He seemed fine with that and said he appreciated me trying to match that rate. He does have an option to have the vehicle refinanced through *************** if they are willing to honor the preapproved rate. 

    Respectfully, 

    ******* ******

    Finance Manager, Gallatin Honda

Gallatin Honda is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.