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Business Profile

Cabin rentals

Cabins USA Gatlinburg
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.35

Average of 23 Customer Reviews

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Review Details

  • Crystal B

    Date: 09/26/2022

    Review for Quiet Oak cabin with Cabins USA. We informed management at 8:05 PM that the cabin was infested with roaches and they expressed that they would send pest control out. More and more roaches began to run around the cabin and management proceeded to move us into the breathtaker cabin at 12:05 AM. We were offered no consolation other than a cabin that did not appropriately accommodate everyone for the duration of the stay. The cabin did not have enough bed space for the amount of people that I informed cabins USA would be in attendance on the trip with me. We were offered couches to sleep on. Some of my guests were sleeping in chairs and on the floor on the first night. This is completely unacceptable. We were given a full refund but received nothing for our inconvenience after we refused to accept the subpar accommodations being offered by Cabins USA. We had to cancel the excursions because of this event, and we had hundreds of dollars of food that went bad due to the dislodging. we were offered no compensation for any of this. I have been a customer with this company for at least seven years and my friends and family have been utilizing this company for at least 16 years. I have never been treated so poorly in all of my travels to 13 different countries. I will never book with Cabins USA again and it is my sole intent to ensure that no one that I know books with this company again. I will inform every single member of my travel group of 2,500 that this is not the place where you are treated with equality and fairness. I was not offered any other form of compensation for any of this inconvenience. Other organizations such as hotels, flight companies, or AirBnB would have never allow this treatment to stand. I plan to have this review on every social media outlet by the end of the day. all 16 women that endured this atrocity will have this posted on every social media outlet by the end of the day. All 2,500 women in this travel group will have thi

  • Cara R

    Date: 09/18/2022

    Unfortunately their no refund policy and being unable to accommodate our pet we need to bring has lost me my $700 deposit. Lesson learned on my part. I've found a far better rental company that can accommodate all my needs, including my pet and they have far nicer cabin rentals. We visit the Smokies 1-2 times per year and American Patriot Getaways will always get my business from this point on.

  • Sheilla J

    Date: 08/17/2022

    Had a stay for 5 days, Cabin had trash on cabinet, microwave rusty, top of stove dirty around aisles, light bulbs missing, tub stopper out, blinds to main door broke, hot tub was dirty & not filled. Water smelled like hair perm due too sulfur in mountains. Paid $850.30 & was offered only $100.00 back for the dirtiness and hot tub issues. NO STARS FROM ME HORRIBLE PLACE. Going some where else time. Upper loft had no curtains but shown on advertisement it do. Secret Rendezvous is where I was staying. Never again. Very unsatisfied.Had to leave a star but didnt want too

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