Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TruGreen has 271 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TruGreen

  1790 Kirby Pkwy Germantown, TN 38138-7420

  
• 

  TruGreen

  100 Mid County Drive Orchard Park, NY 14127

  
• 

  TruGreen

  6855 Appling Farms Pkwy Memphis, TN 38133-4711

  
• 

  Trugreen-Chemlawn

  7665 Commercial Way Ste F Henderson, NV 89011-6630

  
• 

  TruGreen Lawn Care

  80 Walsh Ct. Saint Charles, MO 63301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: TruGreen - Damage to Lawn Customer # ********** Branch# ****. Payment $420.01 date 10/16/2021 To Whom It May ********* am writing to submit a complaint about TruGreen. Recently, a representative of TruGreen came to treat our back and front lawns because we continued to have issues with weeds, despite prior treatments by TruGreen. The treatment applied by TruGreen this time around burned our lawn and killed the grass. I have attached pictures of the lawn here. As a lawn care company that prides itself on creating beautiful lawns, it is completely unacceptable to allow my lawn to be damaged like this and remain this way. I continue to ask TruGreen to rectify the damage done to our backyard as soon as possible, but they have not followed **.I am displeased with the service I have received and formally submit this complaint. Respectfully submitted,*******************************************

  

  Business Response

  Date: 09/26/2022

  A member of the local management team evaluated the property, and told the customer we would do an aeration and seeding at no charge in the back yard to help the lawn recover.  This aeration and seeding was completed on Friday.  A member of the ************** Team spoke with the customer today, and he was satisfied with the seeding that was completed.  The ************** team will follow up with the customer in a few weeks to make sure the lawn continues to improve.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruGreen serviced my lawn last weekend. I was told I would receive a call ahead so I could secure my pets prior to their service as the chemicals are dangerous to home pets. This did not happen. I was told I would receive an invoice and details of the service left on my door upon completion of the service. This did not happen. When I called customer service to complain, I was told I would receive an email with the invoice and details of service. This also did not happen. I was told I would receive a lawn analysis. This did not happen. I called customer service again and request a supervisor or manager, and explained that previous calls to customer service have not been effective. My request to speak to a supervisor or manager was refused.

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  

  Good afternoon, **********,

  
  

  Thank you for facilitating communication between TruGreen and me regarding complaint #********.

  
  

  ******************************* from TruGreen reached out to me within a few hours and did all in her power to resolve my concerns.

  
  

  I have accepted ************************ solutions and consider this matter closed. If you require anything further from me, please let me know. 

  
  

  Best regards,

  
  

  ***************************

  Phone: ************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the video of the Trugreen employee coming to my house, posting a sign that he did the service, and then leaving without performing the service. I was home at the time and saw him out the windows. Calls to Trugreen **************** did nothing and they charged me for this service.

  

  Business Response

  Date: 09/21/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customers active account, corporate customer care contacted the customer directly apologizing for any inconvenience caused, confirming a reservice to treat the entire property has been scheduled for 09/29/2022
  
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used TruGreen for a couple of years for the mosquito and tree service. This past season the service has become awful. Sloppy work, knocking over things in my yard and just stepping over it and leaving. The final straw was September 6, 2022, when they were doing the mosquito service, the worker slammed my privacy fence gate so hard he broke it. I was home and heard it, went outside to check and sure enough the gate was broken, and the guy was gone. I called customer service and let them know what happened and they said they would pass it on to a supervisor. I did receive a call back the next day and was told she was contacting and area supervisor and someone would be out. I heard nothing and called again Friday September 9th, 2022, in the afternoon and was told they were emailing the area supervisor. Again, I have heard nothing. Called again today, September 12, 2022, to be told they would cancel my service and forward my concerns to a general manager. In the meantime, I have a broken gate that I will have to pay to have repaired (my fence was replaced about 4 months ago, so it is not old) and to top it off it rained the afternoon of my mosquito treatment, and the mosquitos are worse than ever. It says in their advertisement if it rains, they will respray; yeah right! I would definitely steer clear of TruGreen, their services and customer service has definitely deteriorated. I would leave less than on star if I could.

  

  Business Response

  Date: 09/14/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customers active account corporate customer care contacted the customer directly confirming the service manager *********************** has reached out to the customer by phone and will go out to repair the gate on 09/15/2022, confirming a credit has been issued for the mosquito application in the amount of $86.81 and a credit for tree & shrub application in the amount of $64.90, confirming a free reservice for mosquito will be scheduled for 09/20/22, apologizing for any inconvenience caused.
  
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had TruGreen since 2009 and for the past couple of years service is been problematic. Recently over the last month and half, they've burned my lawn in spots and maybe tried to correct with more fertilizer. Now I have spots and long lines of burn. My lawn is horrible. No one returns my calls, I have to wait on hold for long lengths of time ... always has an excuse.

  

  Business Response

  Date: 09/28/2022

  RESPONSE: 
  Thank you for your feedback. 
  TRUGREEN appreciates the time taken to provide us with your concerns. 
  TRUGREEN apologizes for the concerns you have expressed, and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers, expect.  
  
  In review of the customers active account, TruGreen branch service manager, *********************************** has spoken with the customer, and he has also provided a free Aeration and Seeding and has agreed to continue to follow up with the customer thru out this process to the customers satisfaction.  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Leisure Lawn for several years, 10 plus years. Lately their Personal over *************** our green ball Ornamental Shrubs. Thus, we called their office in *******************. Their Manager ********************* planned and came down on our property and checked it out. He called us back and spoke with me and mentioned he would take care of it.Further he mentioned he would like me to get an estimate and call him back. Thus, i went to several places Home Dep, Lowes and Siebenthaler Nursery guoted $ ****** plus $ 80. for planting the 3 shrubs. i called and gave the information to his operator and asked her to follow up with me. Since now 3 months it a run around and no call back. I have talked to 3 different Secretaries. All they tell me he would call me back but no answer.,Service for the Yr. by CK 528, $ ******. i am 80 yrs. old and i don't need Tension. hope you can help me out.My Cell ************. which i left with them. Please call my Cell, this is our *************** # ************ Thank you in Advance. Regards *****

  

  Business Response

  Date: 09/20/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customers active account, corporate customer care contacted the customer directly confirming the service manager ********************* contacted the customer stating the customer would have to submit a bill for replacement to the damaged bushes, confirming the customer was under the impression the monies would be sent first, apologizing for the misunderstanding
  
  
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Last November 2021 when my contract and last service was over from what I prepaid for to Trugreen, so I canceled my services. I kept getting notifications about someone coming out and I kept calling cancel. I finally deleted the app since I did not have services with them.2. Someone came out and sprayed anyway when no one was there to stop them. I believe this was February of 2022. 3. Since then I have called almost monthly to get this charge removed from my account and to stop receiving bills in the mail. I have been told multiple time that the charger has been removed or credited. 4. I have now received 2 collections letters for this issue. I have been dealing with this for 10 months now. I am not paying for a service that I cancelled (multiple times). Please feel free to call me if you have any further questions. ************. I do have an Email chain i can forward.

  

  Business Response

  Date: 09/14/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  TRUGREEN apologizes for the concerns you have expressed,and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers,expect.
  In review of the customers inactive account, the customers account has been credited and the charge has been removed.  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  A representative from TruGreen contacted me and I formed me that the account was closed on September 2nd. I was also informed that I may receive collections letters for up to 30 days. If after 30 days I receive more letters or emails about this issue I will make another complaint. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30 I canceled my treatments with them. They confirmed that the account was canceled and they would no longer be drafting any money from my checking account. On 811 2022 they drafted an amount of $82.95 of which they were only supposed to take out $27.47. I spoke with a young lady name ****** on that day at 3:17 PM and she stated that at $54.95 will be refunded to my account and it never was. I had to call my bank two weeks later to have them file a dispute to have that money issued back into my account. I noticed today when I checked my account that 912 they took out another $54.95. The account is closed and no treatments are long no longer being done and I dont understand why they would take money out of my account if the account is closed and I requested no more treatments. This company is nothing but these and I dont appreciate the fact that they are taking money out of my account when I have closed it. I will be contacting them at my bank to get my money issue back and I will not do any more business with this company at all they are thieves

  

  Business Response

  Date: 09/16/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customers inactive account, corporate customer care contacted the customer directly by email confirming the account has been cancelled/closed, confirming the grub application completed in the amount of $54.95 has been disputed, the customer requested no further contact and I have placed them in our DO NOT CONTACT queue.
  
  
  

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruGreen, yard destruction On 9/06/2022 at 8:49AM, *****************************, truck ID ***** came to service my yard (aeration and seeding **** sqft). TruGreen charged my card $153., for the aeration and seeding of front and back yard. The technician did not know how to operate the equipment and did significant damaged the front yard and drain spout. I called TruGreen that same day and made them aware of the damage. I also informed them that he only did the front yard and my card was charged for the complete job. I requested a refund and that someone from management come look at my yard to figure out how it would be repaired. Instead of a refund, on 9/8/22 they sent the same tech that damaged the front yard to now do the backyard. When I saw on camera they sent the same guy I rushed home and was able to stop him from doing the further damage to the backyard. When I asked him to stop and leave he hit the rear gate on the way out. I called several times and requested someone contact me. One of the representatives gave me a email address and I sent pictures but I dont know what happened after that. I have RING video of him ripping the machine through my front yard and when he came to do the backyard. I also have pictures and video of the damage. The account/order/tracking number is my phone number and address. *************** ************ *****************************************************

  

  Business Response

  Date: 09/15/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  TRUGREEN apologizes for the concerns you have expressed,and any inconvenience, discomfort, or offense you have experienced; that is not the level of performance and customer service **********************, and our customers,expect.
  In review of the customers active account, TruGreen branch service manager ********************* has agreed to Aerate and Seed the customers front yard and to refund the Aeration and Seeding. The customer was already refunded in the amount of $153.03.

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been treating my yard for 3 years, the services they provided actually damaged my lawn. They would send someone out to look at my concerns, then recommend treatment to address, but all their efforts failed to improve the damage their treatments was causing. I finally requested to cancel their service, which they stated they had done, however, even after my hiring another company to service my lawn, this company is sending out technicians to service us. They have been asked multiple time to cease treatments yet they continue to treat over the new companies treatment, this has killed my lawn and will cost even more money to repair. I have spent a lot of money to maintain my lawn, and now it is ruined.

  

  Business Response

  Date: 09/26/2022

  RESPONSE:
  Thank you for your feedback.
  TRUGREEN appreciates the time taken to provide us with your concerns.
  In review of the customers inactive account, corporate customer care contacted the customer directly confirming the account has been cancelled/closed, confirming a refund in the amount of $54.84 will be refunded back to the credit card on file within the next 3-7 business days due to lack of results, the customer requested no further contact going forward and I will place them on our DO NOT CONTACT queue.