Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
• 

  MAA Southwind

  8345 Championship Dr Memphis, TN 38125

  
• 

  MAA Dexter Lake

  1505 Dexter Lake Dr Cordova, TN 38016-8699

  
• 

  Post Park Apartments

  3300 East West Hwy Hyattsville, MD 20782

• 

  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my significant dissatisfaction with the imposition of an early lease termination fee, given the circumstances necessitating my departure ****************** Apt 1312 the woodlands Tx. While I understand that early termination fees are standard practice, I believe their application in my situation is unwarranted and ********* decision to terminate my lease early is directly a result of the persistent and unresolved issues with the internet service provided at the premises. As stipulated in my lease agreement, internet service is an included amenity that I have to pay for. However, since moving in, the service has been consistently unreliable, frequently non-functional, and utterly inadequate for my professional ******** a remote employee, a stable and functional internet connection is not merely a convenience but a fundamental requirement for my employment. Despite repeated attempts to resolve these issues, including contacting your office multiple times, sending emails, and requesting to change internet providers and being denied the problem has remained unaddressed and has severely impacted my ability to perform my job duties. The lack of reliable internet has led to significant disruptions in my work, causing undue stress and potential professional repercussions.Given that a critical and contractually provided amenity has demonstrably failed to meet its basic purpose, rendering the premises unsuitable for my professional needs, I respectfully contend that I should not be penalized with an early termination fee. My decision to vacate is not arbitrary but a direct consequence of the landlord's failure to uphold their end of the lease agreement regarding essential services.I request a review of my situation and a waiver of the early lease termination fee. I am open to discussing this matter further and providing any additional information or documentation you may require.Sincerely,Tyazia ****** ********************** 06/18/2025

  Business Response

  Date: 06/20/2025

  To whom this may concern,

  I understand the complaints received from Ms.Tyazia Harris regarding the internet service received. We have have worked diligently with Spectrum to resolve the internet service issues as they arise. I have spoken to Ashli Bennett on several occasions and spectrum has usually corrected the problem. Upon receiving the Notice to Vacate from Ashli Bennett, we asked the reason for vacating and Ms. Bennett stated that she was purchasing a home. She did not mention to Leslie Hernandez - Leasing Consultant, that the reason for leaving was due to the internet. Ashli was made aware at that time that there would be an early termination fee. We had previously discussed this last year with her as well when they were in the market for a home.  

  Business Response

  Date: 06/20/2025

   

  To whom this may concern,

  
  I understand the complaints received from Ms.Tyazia Harris regarding the internet service received. We have have worked diligently with Spectrum to resolve the internet service issues as they arise. I have spoken to Ashli Bennett on several occasions and spectrum has usually corrected the problem. Upon receiving the Notice to Vacate from Ashli Bennett, we asked the reason for vacating and Ms. Bennett stated that she was purchasing a home. She did not mention to Leslie Hernandez - Leasing Consultant, that the reason for leaving was due to the internet. Ashli was made aware at that time that there would be an early termination fee. We had previously discussed this last year with her as well when they were in the market for a home. 

  Sincerely,

  Tonya Wilson

  Property Manager

  MAA Valleywood

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23490050
  
  
  
  I am rejecting this response because:

  
  

  The continued and unresolved internet service interruptions at the property represent a significant breach of the expected amenities. This ongoing issue has had a direct and negative impact on our employment, as we work remotely, and has also caused financial detriment. Despite previous communications indicating that the problem was being addressed and that options for alternative providers would be explored, the internet service has remained unreliable. It is standard expectation for any paid service to be delivered consistently, yet MAA has not offered any form of accommodation, such as a grace period or discounted rent, to mitigate the impact of this ongoing deficiency. Consequently, the lack of reliable internet, which is crucial for our work, necessitated our early lease termination. I am more then willing to provide any additional documentation such as email and reports showing consistent outages from the internet provider.

   

  Sincerely,

  
  
  
  Tyazia Harris

  Business Response

  Date: 06/23/2025

  The Spectrum issues reported are an area wide outage, not just a property outage.  Spectrum has been working in the area for the past 1-2 months and they are notifying the customers of the outages before they occur.  Due to the nature of the outages and work being performed, the landlord is not responsible to waive fees for residents who decide to terminate their lease.  This resident has been referred to Spectrum to discuss the individual issues they are having  

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23490050
  
  
  
  I am rejecting this response because:

  According to Spectrum, the outage specifically affected my building, even when other surrounding areas were not impacted.

  As internet service is a mandatory and non-waivable aspect of my lease, I expect to receive the full service for which I am paying. This is comparable to MAA's expectation of full rent payments.

  The inconsistent service directly jeopardized my employment, which left us with no viable alternative but to terminate our lease. We had requested alternative options, which were unfortunately not offered. I believe it is inequitable for residents to bear the full consequences of service disruptions, especially when those services are mandatory. I am hopeful we can discuss this matter further to find a fair resolution.
  
  
  
  Sincerely,
  
  
  
  Tyazia Harris

  Business Response

  Date: 07/01/2025

  On site management has communicated with this resident and explained our position on the request for early lease termination and consider the matter closed.

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23490050
  
  
  
  I am rejecting this response because: 

  This is not true, management has not spoken with me nor the other tenant regarding this matter. The matter has not been closed because there has not been a resolution. 
  
  
  
  Sincerely,
  
  
  
  Tyazia Harris

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to MAA ************** failure to provide a safe and professionally managed living environment. Despite repeated reports of serious harassment, the complex has responded with silence and neglect, making the situation worse.On May 5, I reported a child repeatedly speeding on a motorbike in common areas, and his father peering into our apartment twiceonce while threatening my wife. When I confronted them, the father returned with an off-duty MAA maintenance employee who lives on-site and previously worked in my apartment. The employee responded aggressively when I said I would report them. Later that day, the groupincluding the childsurrounded us on the street, yelling and causing a disturbance. The employee also called the police on us, but the officer confirmed we were not at fault.Timeline: May 5: Filed formal complaint. May 6: Followed up in personno response. May 25: Submitted 60-day notice to vacate, requesting to leave early (by June 27) due to safety concerns. May 2627: Followed up in person and called corporateno response. June 11: Received vague denial from *****, who never addressed the harassment or explained why the petition was denied.The employee involved still works on-site, repeatedly peering into our apartment, causing ongoing fear. We have altered our routinesavoiding the pool, certain streets, and even driving around with trash in the car to avoid him. Meanwhile, MAA ignores the harassment and allows loud, alcohol-fueled parties at night.This ongoing silence, inaction, and intimidation have caused severe anxiety. After nearly three years, this has been my worst rental experience. ****** reviews reflect the lack of safety and order in this complex.

  Business Response

  Date: 06/19/2025

  6-19-2025 response to BBB#23470724
  Apartment #1503
  
  The first report of the incident came in on May 5, 2025, email sent at 7:47pm. On Monday May 6, 2025, Management met with residents to hear their concerns. Residents were also informed to call onsite Courtesy Officer in the future for assistance after hours. Management then conducted due diligence in this matter. Management offered to transfer to another MAA community and the offer was declined.
  
  The Property Manager called the resident on June 9, 2025, and left a voicemail, no return call. Property Manager called the resident again on June 11, 2025, no return call. The Property Manager emailed the residents informing residents their request to terminate the lease early without penalty was denied. The Property Manager called resident again on June 16, 2025, left a voicemail, no return call. 

  Customer Answer

  Date: 06/19/2025

   
  
  Complaint: 23470724

  
  
  This is not even a solution — it is merely a response, not a resolution. The management office has failed to address anything meaningfully and has not conducted any due diligence whatsoever. The offer to transfer to another unit has been completely unviable, making it evident that MAA does not care about its residents — they only care about money.

  
  Furthermore, the proposed transfer is not a viable option because there is absolutely no guarantee that the situation would be any different in another unit, especially given the ongoing pattern of negligence from both the local leasing offices and MAA headquarters. Based on their consistent inaction and disregard for resident safety, there is no reason to believe a transfer would provide any relief.

  
  It is also clear that MAA is intentionally stalling with vague, noncommittal responses in an attempt to force the tenant to remain bound by the lease, even after the tenant has repeatedly expressed feeling unsafe and harassed by a member of the staff. This behavior is not only unethical but also a clear violation of tenant rights and basic housing standards.

  
  This response offers no real resolution and fails to explain the reason for denying a fair and well-founded request. Management continues to ignore multiple violations and demonstrates no concern for the well-being of their residents.
  I strongly urge others not to move into this complex. The environment is unsafe, there are dangerous and undesirable individuals living here, and the administration refuses to take any meaningful action. I demand a prompt, effective, and respectful resolution — not another hollow, evasive, and dismissive reply.

  
  
  Sincerely,
  
  
  
  Vik P

  Business Response

  Date: 06/26/2025

  We have explained our position on the request for early lease
  termination and consider the matter closed.
  

  Customer Answer

  Date: 06/29/2025

  Complaint: 23470724
  
  
  You haven’t solved or explained anything and yet you have the audacity to call this matter closed. All I’ve experienced is your negligence and the fear and anxiety of being forced to live in an unsafe environment—surrounded by aggressive individuals like your maintenance worker. I still have to see that man around, peering into my apartment. This is far from over.
  
  
  Now I understand why your leasing office staff treats people like garbage. This horrendous behavior clearly comes from the top, and that explains everything. No wonder this overpriced ghetto is full of empty units and flooded with negative reviews.
  
  What’s worse is that you are completely aware of the situation. That’s why your leasing office pressures tenants to leave reviews after a maintenance visit—to try and bury the truth. 
  
  I can’t believe how unjust and unfair you are. You’re driven solely by money and greed, with zero regard for your long-term residents.
  
  I can only hope this miserable place goes bankrupt, and that people stop renting from MAA altogether. Good luck with those pool and parking lot  parties. People will know the truth. 

  
  
  — Vik P
  
  
  

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding disputed charges on my final move-out statement from my apartment complex. Specifically, I do not agree with the pet treatment charge that was applied. There is no valid documentation or evidence provided by management to support the claim of flea infestation or damage caused by my pet during my tenancy.Prior to moving out, I complied fully with the apartments requirements by professionally cleaning the carpets and providing a receipt as proof of this service. I have also offered to submit additional documentation regarding the cleaning products and treatments used to ensure the carpets were properly maintained.Despite my efforts, the apartment management has insisted on charging me for pet treatment without substantiating the claim. I believe these charges are unfair and not justified under the terms of my lease agreement.I respectfully request that this charge be reviewed and removed, as it is causing undue financial hardship and does not reflect the condition of the apartment upon my move-out.

  Business Response

  Date: 06/09/2025

  Good Morning,

  Ms.Mars does not agree with her charges for moveout. She is disputing her pet treatment charge. Ms,Mars had a scheduled moveout date for 5/13/25. A pre-moveout inspection was completed on 5/01/25 with notes showing pet treatment and possible carpet replacement. Ms.Mars was provided with documentation of pet treatment by vendor, revised moveout statement, pictures of moveout, and lease agreement. Since she did provide receipt of attempt to carpet clean she was not charged for carpet replacement. Which stated on her lease, she could have been charged a percentage.
  If any questions, feel free to reach out to me. 
  

  Sincerely,
  
  ***** *******
  Property Manager, MAA Kirkwood
  *******************
  ********, Tx 77477
  P: ************
  **********************************

  Business Response

  Date: 06/09/2025

  additional information provided to Ms.Mars

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23435101
  
  I am rejecting this response because:Dear BBB,
  Thank you for the opportunity to respond regarding my former apartment at MAA.
  I am formally rejecting MAAs response to my initial complaint. Prior to moving out, I was told over the phone by an MAA representative named ****** that if I had the carpet professionally cleaned, I would not be charged a pet treatment fee or pet cleaning fee. I followed through and had the carpet professionally cleaned as instructed. Despite this, I was still billed for these charges, which contradicts what was clearly communicated to me.
  Additionally, MAA claimed that my unit had fleas. I was never informed of this during the move-out process, and to date, I have not been provided with any documentation or proof to support this claim. My pet has never had fleas, and I have veterinary records to support that.
  What I do have proof of is the persistent bug issues in the apartment during my tenancy. I submitted multiple maintenance requests regarding this, and it was well-documented that the unit had an ongoing problem. This is more consistent with a building-wide issue rather than one caused by a pet. i even asked to move units when I first moved here due to the present of bugs and just decided to handle it myself because they did nothing. 
  I was also told that the carpet in my unit had not been replaced in over four years. Charging a tenant for cleaning or replacing carpet that has far exceeded its useful life span is unreasonable and unhygienic.
  In conclusion, I am requesting that these charges be reversed and that MAA be held accountable for miscommunication, lack of documentation, and the poor condition of the apartment that I was held responsible for despite following their stated expectations.
  
  
  Sincerely,
  
  ***** Mars

  Business Response

  Date: 06/19/2025

  Good Afternoon,

  We believe the charges assessed are fair and justified. However, we are willing to close the account at $0 if Ms.Mars agrees to this arrangement. 

  Sincerely,

  ***** Cornejo 
  Property Manager, MAA Kirkwood
  ************************;
  ********, ** 77477 
  P: ************ F:************  
  **********************************

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** Mars

  , TX 77477

  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently pay for a parking spot in the parking garage at MAA ********. The community is advertising a special on parking for new spots. Thinking it would be equitable for both parties, I asked the leasing office if they would honor the same deal. They refused to honour the same deal and could not give any reasoning besides it is only for spots. While I personally disagree with this reasoning and would focus on tenant retention, I can respect the decision. My problem is that I have already paid for the space up until July 1, 2025. Management is attempting to revoke my access beginning 6/15/25 or threatening me to be stuck with the spot for the remainder of my second lease term. I have already paid up until July 1, 2025. There is no reason I should not have access until that date. I would like to business to apologize and rectify this situation.

  Business Response

  Date: 06/11/2025

  Once parking is obtained, it becomes a part of the lease agreement and must be maintained by the resident for the duration of the lease term. The residents current lease ends on June 15, at which point the obligation to retain the parking amenity will also conclude. If a full month of parking was paid for in advance, a prorated refund for the unused portion will be issued accordingly. Should the resident choose to retain the parking spot beyond June 15, the associated parking fee would be incorporated into the new lease term, starting July 1. As confirmed during our conversation today, the resident has opted to relinquish the parking spot effective June 15.
  

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge a cleaning fee on top of your security deposit and then without warning took both and charge an additional $400 on top refusing to apply the deposit but still keeping it. The $400 charge has no basis beyond that of the $450 that has already been paid and is a scheme to take more money for profit. THIS IS FOR ********************************** IN ************

  Business Response

  Date: 05/30/2025

  Thank you for reaching out with your concerns.  I have attached a copy of your final statement and the move out inspection report with photos.  The final statement shows a charge for extra cleaning in the amount of $50 that was waived as a courtesy.  The bulk of the additional charges was to remove items left in the apartment home which is a valid fee outlined in the lease agreement. The remaining charges were for the Express Clean program as well as the final water and sewer bill which represents several months of service. 

  Based on my review the charges are appropriate and the security deposit was applied correctly.  Please feel free to reach out directly to me at ****************************************** with any further questions.

  ********* ********

  Regional Vice President

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  han 1 minute ago 5/22/2025 I am referring to the company (REIT) that participates in the management of rental properties and operates "Sky **** Apartment. Sky **** Apartments are located at **************************************************************************. The following comments convey my personal opinion and apply specifically to management at *******. (Emphasis) Ill be 87 years old in June. I have a severe arthritic condition. I can barely walk. I ask the reader: please imagine that you contracted a moving company for the move, then finds out that management changes the verbal understandings agreed upon during the application time period and management delays the initial move-in in a way that requires the moving company to delay two hours.Where is my $2000.00 check?1.) I mailed a check for $2000.00. Confirmation of receipt is noted on two documents. MAA ****************** claims that the check did not arrive. When told that I have confirmation, the office responded by saying the check ended up in. my mailbox. ( Impossible:.The check arrived before I had a Sky**** mailbox.) Where is my $2000.00 check? In spite of the highly reputable institutions, codes and stamps that detail that ******* Management received the payment, management maintains that it did not receive the payment.Why CHANGE? Month free?"2.).The terms for rent were discussed during the application period. I was promised one month free but a 14 month lease was required. At sign in, terms were changed. No free month.Reply Share

  Business Response

  Date: 06/05/2025

  **** ******, Assistant Manager took a call from ******** **** on 3/26/25 during which she gathered information about his preferences, move in date, budget, and floor plan. She followed up by sending virtual tour links and additional community information. The next day 03/27/25 Mr. **** came to tour the community and wanted to look at an apartment, he was not interested in looking at all the amenities. After he finished looking at the apartment **** and Mr **** returned to the office and reviewed pricing and specials that were available on select apartments.  Mr **** completed an application and selected an apartment that best suited his needed move in date.  The apartment that he selected did not have a special attached to it.  (I have included the pricing sheet from the day he applied and show it did not list a special on it.)
  
  On the morning of April *******, ****** ****** the leasing agent called Mr. **** to see if he would still be moving in and to remind him to make his payment for his prorated rent and deposit.  During this phone call he became upset and stated that he had mailed a check to pay for everything ahead of time.  ****** placed ******* on hold because after looking at his account ledger she noticed that there was no payment posted.  She asked me ******** *******, Property Manager if we had received a payment in the mail to which I replied no.  I double checked the ************************* and didnt see a payment either. ****** returned to the call and explained that we did not have the check and that the move in amount would need to be paid before allowing him to move in.  He began arguing about having a month free although the apartment he applied for did not include the month free special.  He decided to cancel the move in for the day.
  
  A short time later he showed up at the office and stated he was ready to move in with a cashiers check in hand to pay the move in costs.  Mr **** inquired again about the 1 month free special and I explained that this apartment did not have a special attached to it.  My Gray signed the lease, and the lease did not reflect a 1 month free special and he elected to move into his apartment.
  
  In the coming days there were several emails exchanged between the office team and Mr **** regarding the payment that was sent, that he said he confirmed with his bank that a withdrawal to 04/16/2025| Withdrawal MAA PROPERTY MAN / TYPE: BILL PAYMT ID: ********** DATA: BILL PAY ******* MAA PROPERTY MAN %% ACH ECC PPD %% ACH Trace ***************| -$2,000.00 was showing on his account.  Because there was still no payment received via mail or any other method, we requested additional information from Mr. **** several times to verify and validate this payment that he claims was made and cleared his account.  
  
  I spoke with Mr. **** again on the morning of May 23, 2025, before being made aware of this complaint being filed to again asked for proof from ****************** institution that the payment had been in fact issued and that the check had cleared.   He stated that he was getting ready to call me and that he had spoken with his bank and that he was dropping the BBB complaint and that he was told by his bank that it could take until July to get this all resolved with his bank, and we ended the conversation. 
  
  On May 27, 2025, we received a check in the mail that was dated May 14, 2025, I left several messages for Mr. **** attempting to let him know that we received a check and to see if we should deposit it.  He did not return several calls, so I asked my Assistant Manager to try to reach out again on May 29, 2025.  She was able to get a hold of him and confirmed he did want us to deposit the check, and then quickly asked her to instead hold it until he could come down to the office.  He came down later that day and told her to go ahead and deposit it but due to computer issues the check was not able to be deposited that day.  The next day May 30, 2025, Mr. **** left a message to not deposit the check because there was a stop on it.  Thankfully, we hadnt deposited it and at his requested the payment was destroyed and not deposited. 
  
  To date we have not received any other checks nor received the requested information from his financial institution to verify the validity of his claims.
  

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding MAA Legacy's handling of my recent rental application for Unit 2246 at their *****, ** property. I was conditionally approved for the unit, contingent solely upon verification of income, as clearly stated in the official pre-approval notice I received.On May 8, 2025, I missed a phone call from the leasing staff at MAA Legacy. I promptly returned the call on May 9 and spoke with a leasing representative. During that conversation, she requested that I confirm a move-in date and provide proof of electricity service in order to finalize my lease. I selected May 15, 2025, as my move-in date and immediately provided confirmation of my electric service as requested.However, on May 9, 2025, I received a separate call from the property manager, who informed me that I would now be required to pay an additional one-month security deposit. This demand contradicts the original lease summary provided to me, which clearly lists my total move-in charges, including a $100 application deposit and no mention of any further deposit beyond that amount.This last-minute change is both unethical and legally questionable. It directly conflicts with the Fair Credit Reporting Act (FCRA) and Texas Property Code 92, which stipulates that lease terms and conditionsincluding depositsmust be clearly disclosed and agreed upon prior to finalization. MAA Legacy's conditional approval was explicitly contingent upon proof of income, which I have fulfilled. I am therefore refusing to pay any additional deposit outside the terms already agreed upon and documented in my lease summary. I expect MAA Legacy to honor the original conditions of my approval, and to proceed with my lease in accordance with those terms.The sudden imposition of new financial requirements, especially after the leasing process has progressed to confirmation of utilities and move-in scheduling, constitutes an unfair and deceptive practice.

  Business Response

  Date: 05/23/2025

  It is my understanding this was resolved between the property manager and Mr. ********* We explained the "Approved with Conditions" process and apologized for any delay in communicating the need for the required deposit. Options were provided which included a payment plan of the deposit requirement or cancellation with refund. 

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. MAA legacy has resolved this issue and went above and beyond to make me feel welcome to the community.

  
  Sincerely,
  
  ****** ********

  ****************

  *******, TX 75040

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maa Woodwind on Philippine charged us for non compliance with not having renters Insurance. This was false. When we showed proof that the mistake was theirs the Property manager **** ******* did nothing even thought the mistake was theirs. We never had any issues like this the 3 years we lived here with ***** the previous manager.

  Business Response

  Date: 05/02/2025

  I explained to the resident yesterday, May 1, 2025 that we no longer handle renter's insurance policies on site; they are required to uploaded through Get Covered. (our 3rd party insurance company)  This changed last year and several notices were sent.  They stated they did not receive any communication. They were charged a non-compliance fee of $16.00 for December, January and February. I told them I will research this and follow with them once I heard back from Get Covered. I did receive an answer from get covered late yesterday confirming they were notified six times, via email from November 5, 2024- December 6, 2024. They did not upload their policy until March 3, 2025.  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 8th, 2025 I emailed to leasing office at MAA ******** Farm to inform them I was not renewing my lease. The next few days emails and telephone conversations were conducted. One of which I spoke to ****** approximately on the 23rd and informed I had an additional pet and both pets have been *** approved. She emailed me the paperwork for proof of *** approval. After reviewing the paperwork, I then called ask if it was necessary to submit the paperwork due to ending my lease in a couple of months. I was advised it was up to my discretion. On March 19th I received an email about renewing my lease which means my original lease termination notification on February 8th was not processed and the information about my 2nd pet apparently was also not noted on the account. Failure to process any of these are no fault of mine. Please be advised my rent has always been paid on time and I've never questioned any of the billing. I just simply pay. On April 22nd I received an email indicating I've been sited with a lease violation. I called corporate and also spoke with ***** the property manager at the ******** Farm leasing office whom told me I was responsible for all fees even after explaining my conversation with ****** and that I had notified her. There were no apologies given for neglect to process the information provided but did not hesitate to provide a sarcastic response when I informed her I will contact the corporate office to stress my concern. I would expect a bit more professionalism from a property manager and acknowledgement of the mistake. Mistakes do happen. If they want to charge me fees, I would like to counter-request reimbursement of fees and go ahead and provide proof of *** approval that is dated to alleviate any extra fees. I thought I was doing the correct thing by informing them I had another pet and both pets were *** approved. I feel this is retaliation to collect any additional fees due to terminating my lease and knowing they failed to act.

  Business Response

  Date: 04/23/2025

  Good afternoon,

  I called ****** ***** yesterday regarding her corporate complaint. She had previously spoken with the Assistant Property Manager about a pet violation notice for a pet that was not registered on her lease.

  ****** explained that a former employee had told her it was her choice whether or not to register the pet. I apologized for the miscommunication and clarified that the lease agreement requires all pets to be registered. During our conversation, ****** mentioned that the pet is an Assistance Animal, so I took the opportunity to explain the process for adding a Service or Assistance Animal. I also emailed her the necessary forms.

  ****** expressed appreciation for the explanation and indicated that she considers the matter resolved.

  Thank you for your attention to this matter.

  
  Best regards,
  

  ****** *******

   

  
   
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  **************************************

  Duluth, GA 30096

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is directed at the team responsible for managing the 'MAA Abbey' ******** located in ******, ***On February 27th of 2025 (2/27/25) a 'renewal reminder' was sent to myself and my wife by a ******* ****** (assistant ******** manager). The e-mail explained to us that our lease was up on April 28th of 2025 (4/28/25) and that the MAA staff had not heard from us regarding ending our lease. My wife promptly responded that day to the e-mail letting ******* ****** know that we would not be continuing our lease (ending April 28th), and asked ******* ****** how to proceed should we need to extend past that move out date. In a back and forth e-mail chain, ******* ****** explained to us how getting additional time would work (prorated at the month-to-month cost). ******* ****** was asked numerous times what we needed to do to ensure everything was setup so that we weren't in a position to owe THOUSANDS of dollars.We continued on with our move out process under the assumption that the vague responses from ******* ****** lead us to believe the extra time had been noted/logged and that if we contacted the front desk by April 25th 2025 we would NOT be charged the month-to-month rate.We went to the front office on April 19th, 2025 to tie up some loose ends and ask questions regarding where to leave keys, etc and were met with a cold reply from the person running the front desk. She stated that some of what was discussed with ******* ****** had not been logged in her system and no mention of an official notice had been processed - telling us that we're officially month-to-month and would be on the hook for for paying that rate ($3000+?) for a blatant oversight on MAA's end.We've spent over 5 years w/ MAA, paying our rent on time, and ensuring the MAA ******** (A/C, heater, plumbing, etc) were maintained and taken care of. To be met with this at the end of our lease is disgusting and I look forward to a call/email discussing remediation.

  Business Response

  Date: 04/27/2025

  It appears based on email communication that after this complaint was submitted, the resident had a conversation with the onsite team and it is resolved.  The resident is ending their lease on their lease end date of 4/28/2025 as requested and will not incur month-to-month charges as long as they vacate by that date.  

  Customer Answer

  Date: 04/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ********

  **************************************************

  ****************