Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Southwind

  8345 Championship Dr Memphis, TN 38125

  
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  MAA Dexter Lake

  1505 Dexter Lake Dr Cordova, TN 38016-8699

  
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  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

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  MAA National Landing

  1201 South Joyce Street Arlington, VA 22202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex I live at does not fix issues within the complex or apartment in an appropriate timeframe. They blame vendors, they blame shortage of staff, yet Im still paying my rent every month. Its a ripoff and it needs to be addressed. Ive had a maintenance request in for SEVEN weeks that hasnt been resolved.

  Business Response

  Date: 09/06/2022

  Hello *****,

  Thank you for your patience as we address some of the items you noted on your complaint.  Below is the status of your work orders that have been submitted

  1) Trash chute repair:  Being this is a specialized repair we have contacted a vendor that specializes in trash chutes to address.  They are currently backlogged however we are following up with them to get an ETA

  2) Call Box not working: this has been resolved

  3) Elevator down: Our vendor has been working  on this and sourcing the necessary parts to repair from recent flood damage.  We expect this to be operational within 1 week

  4) light bulb out in kitchen: we will dispatch maintenance to address asap

  5) broken bedroom blind: we will dispatch maintenance to address asap

  Thank you

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Post Eastside Apartments have charged me with carpet replacement. A pre-insepction was completed in which no issues were found. At the time of the pre-inspection I was moved out and carpets were cleaned with a provided invoice in which no stains were found. The apartment complex has sent a few photos in which stains are seen on the bottom in which the top of carpet and the bottom carpet pad do not match these stains. These so stains look to be seen on carpet bottom only and look to be nothing and I believe these to be existing. The so stains seen at the bottom of the carpet which I believe were there before I moved in. ************************* assistance property manager was the one that was part of the pre inspection and stated they found nothing at that time. Then later I have a move out statement charging me $594.19 . ****** is stating that these stains alone are what causing carpet to be replaced. Please note that in the lease section **** provides me a visual and odor inspection not a inspection of the bottom of the carpet to see any existing stains as these. ************************* knew that I did not and no renter is able to see the bottom of their carpets before moving in yet told me to go pull up the carpets. Not only is this not acceptable it is rude and condescending to ask a tenant to pull up his own carpet knowing that he had not seen the condition on the bottom of the carpet. I find that these stains were not created by me and were produced to create a way to replace carpets on the previous tenants dime. I have video evidence that the carpet was stain free from the top when I completed the pre-inspection and moved out. I am seeing that Post Eastside refund me my complete amount of $594.19 and any involved fees and time I have spent. (Please note that there are many reviews stating similar issues with carpet stains and replacements)- Must be some truth to these reviews -hmmm. See you in court. I will not be uploading my video evidence here till after the court case.

  Business Response

  Date: 09/23/2022

  Post Eastside stands by the charges for the replacement of the carpet.  The resident was made aware at the time of the pre-inspection that there would be further inspection of the carpet by a professional carpet cleaning company.  During this inspection if pet damage is suspected there would be an examination of the bottom of the carpet.  *************************, Assistant Manager offered to go with the resident to the apartment and examine the bottom of the carpet.  He refused stating that he felt that we did not have the right to look at the bottom of the carpet.  We follow the same process for all of our move outs.  We have a professional carpet cleaning company come to assess whether they are able to clean the carpet or if they recommend for replacement.  The recommendation was for replacement due to pet damage.  We then use a separate company for the replacement of the carpet.  We charge the resident based on the life expectancy of the carpet which is 5 years.  They receive credit for the age of the carpet and are charged a pro-rated amount of the carpet replacement.  We provided the resident with the document from the carpet cleaning company as well as the invoice from the carpet replacement company.  He was also provide the pictures from his apartment showing the urine stains on the carpet.  The common practice for apartment management companies is to check the carpets on the top and bottom, therefore we feel that we have done our due diligence and the charges should stand.  Attached you will find the document from both the carpet cleaning company and the carpet replacement vendor.  Please note that these are two separate companies.  I have also attached the pictures from the apartment walk.

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17743844
  
  I am rejecting this response because:

  As to a inspection completed at the bottom of the carpet it is not valid as it was not inspected by me before move in or allowed. So I decline to inspect the previously unknown condition of the carpet underneath after I move out. Please note you are stating that there was visible stains on top of the carpet yet that was not captured on your pre-inspection and was not listed on your first invoice along with the carpet cleaning company I used. Furthermore we are now stating pet damage from no pets that were in the apartment or on the lease. Please explain how that happens or is possible?  As well your provided invoice stating staining is on padding needs be replaced and was not that the carpet  needing replacement. Also see from the pictures the pad looks to be unstained and not matching this description. This contradicts your next invoice replacing the carpet.  Please see the attached demand letter that has been sent to corporate office and to your local office. These improper charges are to be removed and my security deposit is to be sent to me. Further delay will cause increased legal fees and settlement cost at the cost of Mid ******* Apartments L.P ************************************************************************* .

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2022, at approximately 3:30pm I entered the Colonial Village leasing office to follow up on an unfulfilled maintenance request (made 3 months ago) and to pay my rent. I spoke to the property manager, ***************************, about the unfulfilled maintenance requests. She became very rude: she continually interrupted me (by blaming her coworkers), raised her voice, and spoke to me in a demeaning manner. When I requested that she speak to me respectfully, she accused me of being aggressive, and shouted that I get out of here! This behavior took me by surprise, so I questioned her tone and volume. She then walked away from me to retrieve her phone and called 9-1-1. When speaking to the 9-1-1 operator, she gave my description and said that I was intimidating her and being aggressive. While still on the phone, she walked towards me stopping about 2 inches from my face (she was as close as a lover coming in for a kiss). This was a gross violation of my personal space and an intimidation tactic. I asked her several times to back up and she ignored my request. She then walked around me, opened the main office door, and yelled for me to get out. I obliged, while exiting the door, she pushed it closed and the door hit me in the right arm and leg. This is not the first time that the property manager has shown flagrant negligence and prejudice towards me. In April 2022, she accused me of violating my lease and threatened to call the police when I went to inquire about the nature of the lease violation. Following the August 2 incident, I received a letter from the leasing office on August 3, 2022. In this letter she falsely accused me of using abusive language, intimidation, and aggression. The letter stated that I was to vacate the property by 5pm on August 4, 2022.There was no investigation of the accusations, only a conclusion of eviction that does not reflect NC eviction laws.

  Business Response

  Date: 08/04/2022

  Based on actions by the customer and per the lease, we communicated with the customer and outlined the lease violations. 

  
  On August 2,2022, you used abusive language and displayed aggressive behavior towards a MAA associate during a discussion regarding a work order at your apartment. Due to your extreme actions, we were forced to call the police to quell the situation.This action interfered with MAAs management of the property and is in violation of Section ****, 34.1.1 and 34.11.2 of your lease agreement, which state: 
  
  **** You, an Occupant, or any guest or invitee shall not engage in any disorderly, loud, dangerous, violent or threatening behavior or in any manner so as to interfere with another residents quiet enjoyment of his, her, or their apartment(s) or with the operation or management of the Premises.
  
  34.11.1 You agree to communicate and conduct yourself at all times in a lawful, courteous, and reasonable manner when interacting with Landlord; Landlords employees, agents, independent contractors, and vendors; other residents, occupants, guests or invitees; or any other person on the Premises. Any acts of unlawful, discourteous, or unreasonable communication or conduct by You or Your Occupants, guests or invitees, shall be a material breach of this Lease and will entitle Landlord to exercise all of its rights and remedies for default.
  
  34.11.2 You agree not to engage in any abusive behavior, either verbal or physical, or any form of intimidation or aggression directed at Landlord; Landlords employees, agents, independent contractors, and vendors; other residents, occupants, guests or invitees; or any other person on the Premises. Any acts of abusive or offensive behavior whether verbal or physical by You or Your Occupants, guests or invitees, shall be a material breach of this Lease and will entitle Landlord to exercise all of its rights and remedies for default.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into MAA *************** Apt 514 on 06/01/2018. I completed my lease on 07/02/2022 and on 07/11/2022 I was charged $336.02 for carpet damage in the apartment that resulted in carpet needing to be replaced. I contacted the property manager (Tiniki) and disputed the charge. Since I did not damage the carpet and successfully cleaned a small spot by using a stain lifting product and a brush, I did not clean all those stains because I only got a small brush and Tiniki had promised to offer me a free carpet cleaning when I moved out. I thought Ill let the professionals to complete the rest. However, Tiniki insisted the carpet cant be cleaned and I asked her to show me the record of having my carpet cleaned. She did not reply to my inquiry, so I contacted MAA to get her answer. She admitted she did not clean my carpet and the charge was reduced to$286.02. Ever since then, she would not reply to any of my emails. Attaching photo of Tinikis offer of a free carpet cleaning.

  Business Response

  Date: 07/29/2022

  Please find attached photos of the carpet condition at the time of move-out.   Based upon the stains and wear on the carpet, the management team and our carpet vendor partner determined that a replacement was warranted.  Please note that we have no obligation to clean carpet prior to a replacement when the carpet condition obviously indicates a replacement is necessary.  In this instance, based upon inspection there was no indication that a cleaning would have removed the stains fully and the wear on the carpet would not have been resolved by a carpet cleaning.  

   While a carpet cleaning may have been offered at the time of renewal or during the move-out process, the expense of cleaning a carpet that cannot be salvaged would not be incurred.  Please note that normal wear and tear is assumed however the photos indicate more wear than is reasonable for the age of the carpet.  The carpet charges were appropriately depreciated based upon the age of the carpet. 

  Regards,
  
        ***********************************
        Regional Vice President
      
         www.maac.com
  

  
  

  Customer Answer

  Date: 07/29/2022

   
  Complain*: 17640762
  
  I am rejec*ing *his response because:

  I do unders*and *ha* you have no obliga*ion *o clean carpe* prior *o a replacemen* if Tiniki did no* offer me a free carpe* cleaning when I moved ou*. I don * *hink you ge* *he poin* which is Tiniki promised *o do some*hing and would no* do i* only because Im no* living *here anymore. She made a promise *o clean *he carpe* a* *he *ime of our move-ou* process, *hen she is obliga*ed *o clean *he carpe* and she should ensure *he cleaning work is comple*ed. O*herwise, don'* make a promise.  Is *his *he way maa managemen* sys*em works?So far, from all *he informa*ion I have go*, *here was no indica*ion *ha* a cleaning would no* have removed *he s*ains fully. I know *he wear is normal because I was living *here and I did no*hing on *he carpe* excep* jus* walking on i*. If *ha* does no* coun* normal wear, *hen do you wan* us *o lif* our fee* walking on i*?
  Yes, *he carpe* charges were deprecia*ed upon *he ages of *he carpe*. Bu* i* is s*ill no* reasonable *o accep* because if Tiniki did no* promise us *he cleaning, we would have professionals *o come over and clean i* for us. In *ha* case, *he carpe* would ei*her show no s*ains a* all or s*ill shows *he s*ains. And in *ha* way, we know *he carpe* could no* be *horoughly cleaned and we will pay for i*.
  I was de*ermined *o know *he s*ains can be removed because I had removed a spo* of *he s*ains by myself. I had con*ac*ed *he office as soon as I know I was charged and wan*ed *o prove I could clean *hem up, bu* *hey did no* reply me on *ha*. I* is jus* *ypical for Tiniki.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/02/2022

  While I understand that you feel as though the carpet could be cleaned, both our Management team and carpet vendor identified that the level of wear and stains indicated a carpet replacement. 

  You were offered the option of doing a move-out inspection which you did not schedule or attend.  The lease and Landlord Tenant law are very clear that you have the right to be present during the inspection at which point you could have expressed your concerns about the carpet staining. 

  We renew our offer to allow you a payment plan for the balance due which will delay turning your account over to collections.  Please contact the office directly to make payment arrangements. 

  Customer Answer

  Date: 08/02/2022

   
  Complaint: 17640762
  
  

  That's not the explanation that you would punish me of your management team being negligence. Your team indicated a carpet replacement because you neglect the cleaning as prerequisite which was clearly stated in our previous conversation.
  About the move-out inspection, we were willing to schedule one on July 5 or July 6(see the attached messages with *****). However, your employee implied us its unnecessary to be present there and did not tell us if we do not present means we give up our right to make the corrections. On contrary, She's sort of persuading us not to be there so i only asked for a move in checklist from her. And that should not become the excuse your management could charge me randomly. 
  Again, I will not pay for the carpet unless you show me the evidence the stain cannot be cleaned.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we moved in, we have had multiple issues with no response from the property. We first had an issue with the amount of parting and one day, a car driving extremely fast came close to hitting my wife. Contacted the office, no response, contact the community security, got a message that the they were not available. We called the corporate office to file a complaint, no response. Second, our downstairs neighbor uses their garage as a front door and are in and out at all hours of the day. After speaking with the neighbors and them telling us at it was our problem, I took the day out of work to talk to the property. We go to bed early as we wake up early for work. The sleepless nights I was told that there was no manager and was given no information. So I called corporate again. Within an hour the manger calls and says that she will assist. After a week of no response, I went to the office again, no response. So I called corporate again and asked to speak with the regional manager as we were not getting anywhere with the property. No response. The property has a duty of care to response and at least try to assist its residence with issues. It has been went over a month and there has been no response. We have been to move the bedroom to another room in the apartment to try and sleep. We are having anxiety at night hoping to sleep.

  Business Response

  Date: 07/29/2022

  We have talked with the resident and work through the issues.  

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to file a REQUEST FOR ACCOMODATION, today at the local office of MAA - ********************* and have been initially denied by Asia stating that she will not negotiate rent. My REQUEST NEVER ASKED FOR ANY LESS THAT YOUR RENEWAL OFFERED OF $1,155 FROM ****** CURRENTLY. Nothing would have CHANGED IN THE OFFER AMOUNT, you would GET THE difference up front from a Check issued off of *************************** Checking Account according to my Pastor ******************************** Our church is located in Chesterfield.I am requesting you offer an addendum to my new lease for ******* dollar amount, paid at one time to your company and leave the main page of my lease as is or within the documentation I sent to ***** and hand delivered today and sent via Certified Mail **** **** **** **** 3361.Furthermore, I made Asia Aware that my friend ******************************* (tag # AGAPE 5, Bright Yellow van for UBER) was helping me a lot and always here, she ticketed my van last week (listed on-line in your computer) for towing, claiming she had done it the Friday prior, which I did not see while coming home from picking up my package from the post office.Today there are 2 other vehicles in the same parking lot that the office STILL HAS NOT TICKETED, WHAT DISABLED PEOPLE ARE ONLY TICKETED, IT TOOK MANY LETTERS AND WRITING YOU TO GET MY HANDICAP SPOT WHERE NO OTHER (NON HANDICAP VEHICHLES) CARS PARKED IN IT, WHICH WAS OCCURING ON THE REGULAR FOR DAYS!I'm Gettting very upset about how Asia cannot read letters or uphold your own lease and keep kids from hanging out at my door or windows. AND YOU CALL THIS LUXURY APARTMENTS, I have a work order in for the same screen in the living room window for the third time, your maintenance has not fixed it yet!I am requesting that someone whom know FAIR HOUSING LAWS from the corporate offices contact me at ************ and get a better understanding of the legal problems being caused by UNTRAINED PEOPLE ON THIS PROPERTY.

  Business Response

  Date: 08/09/2022

  **************** has been in touch with the ********************* office on all rent concerns and we are working through them with him; we had a meeting as recently as 7/22 to further discuss his renewal. Regarding package acceptance for ****************, we have approved accepting packages for him. The ***** *********** Branch, has been notified, as well as ************** person that we will accept packages for ****************. We have not been advised from the **** that they are not delivering packages to the property address. Previous concerns from 2021 were also reviewed and addressed. 

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEIR YEARLY INCREASES CAN BE UP TO 40 PERCENT A MONTH, AFTER 14 MONTHS MY INCREASE WAS from 963 a month to the 2nd year up to $1155.00 PER MONTH!STAY WAY AWAY FROM THIS PROPERTY WITH HEARING GUN SHOTS, HELECOPTER TO HOSPITAL NEXT DOOR, NO PACKAGES ARE ALLOWED DELIVERY AT ALL ON THIS PROPERTY, BY **** REQUIREMENTS DUE TO MAJOR THEFT OF PACKAGES, PER ***** POSTAL MANAGER!UPDATE - 8/17/2021 - CONCERNS ARISING from health issues not being addressed TIMELY OR IGNORED! CONTINUE FROM NO INSULATION AND POOR WINDOW SEALS WITH ************** WATER SMELLS LIKE RAW SEWAGE.UPDATE /30 MY RENT HAS ALWAYS BEEN PAID EARLY!I was told they would make no conseccessions in late payment made by Catholic Charities for HUD HOPWA PROGRAM. EVEN IF MINE WAS ON TIME!PROPERTY MANAGER Asia (in May 2022, verbally REFUSED MY REASONABLE REQUEST FOR ACCOMMODATION, I sent it certified and hand delivered 5/13/22. She stated she is not required to post FAIR HOUSING CERTIFICATES, REQUIRED BY HUD, probably doesn't have it! None are in ANY OFFIC!

  Business Response

  Date: 08/09/2022

  **************** has been in touch with the ********************* office on all rent concerns and we are working through them with him; we had a meeting as recently as 7/22 to further discuss his renewal. Regarding package acceptance for ****************, we have approved accepting packages for him. The ***** *********** Branch, has been notified, as well as ************** person that we will accept packages for ****************. We have not been advised from the **** that they are not delivering packages to the property address. Previous concerns from 2021 were also reviewed and addressed. 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The two main managers ***** and *** have both been told about the Scorpion problem here and they do nothing. They continue to raise the rent and keep the place trashed!!!!

  Business Response

  Date: 08/01/2022

  Pest ******* services the property every Friday to spray for scorpions and other pests. We invest in high quality pesticides for the exterior of our buildings. Our team conducts market surveys weekly and our rents are in line with the market. Due to the extensive storm damage on 7/17/22, we are working with our vendors to clean up our community to maintain our standards as we take pride in our community. Resident will be contacted to offer feedback on their concerns as well.

  Customer Answer

  Date: 08/02/2022

   
  Complaint: 17620876
  
  I am rejecting this response because:
  
  The Very large insect nest is still on the property. It violates the law of  safety of the residents here and has not at all been addressed by any type of pest control. This insect nest was here long before that large storm hit. It is not my responsibility to put in a Maintenance request as the nest is not near my building or apartment but is on the MAA property. 
  Sincerely,
  
  ******* ***

  Business Response

  Date: 09/01/2022

  Pest Control treats the property every Friday. They use a pesticide specifically to treat scorpions on the exterior of the buildings.Residents can request the interior of their apartment to be sprayed. This has been shared with the resident. 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17620876
  
  I am rejecting this response because:

  They are 100% lying !!! I monitor this management company in great detail, and they most certainly do not spray insecticides every Friday. Children as well as Pets are being exposed to lethal scorpions and I have identified 2 nests that are still very active. This management company is under federal investigation, and I am assisting and requesting a R.I.C.O. **********  against them since more than one individual in the company is committing a felony under the ******* Residential Landlord and Tenant Act that was revised by my father on July 1, 2018 along with their shameful lies towards the BBB. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/29/2022

  
  Pest ******* services the property every Friday to spray for scorpions and other pests externally and inside apartments at the request of residents via work orders. No requests for work orders due to pest control have been entered for this residents apartment.
  
  I am not aware of any pending investigation. We have not been contacted or given any particulars regarding alleged illegal practices. 

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 17620876
  
  I am rejecting this response because:
  
  They very illegally tried to have me immediately evicted, then try to charge me 8k in damages that I did not cause , one particularly a no notice of leaving charge that was over 3k.  MAA is very illegally hurting tenants financially and I have the paperwork to prove it. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent notice of move out on Feb 4th for move out on April 1st. The company responded on Feb 8th. They set my move out date for April 8th despite my notice. I moved out on March 30th. A prorated amount of ****** was sent to me in a final **** on April 29th stating I would be reported to a credit bureau if no payment received by May. I disputed the amount and they refused to resolve it or adhere to their own lease that states a 60 day notice. If I owed anything for my notice of vacating early on April 1 instead of April 4th, it would be 3 days, not 8. They filed this on my credit report against me despite being incorrect which has impacted my credit score.

  Business Response

  Date: 08/03/2022

  I have reviewed ******* complaint as well as her full resident ledger, lease agreement and all communication up to and following her vacate date. The balance due on her account is for rent through the end of the lease. This was explained to her prior to the balance being sent to collections. On April 29, ******* responded to ******* email explaining that the balance was due to the actual lease expiration and not the date she provided her notice nor the date she physically vacated the home. While she did vacate prior to the end of her lease agreement, she remains rent-responsible through 4/8/2022 per the lease agreement. This is in addition to the 60-day notice to vacate that is required by the lease. I have called and emailed ***** but have not heard anything back. She is welcome to reach out to me with any other questions or concerns.

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17616628
  
  I am rejecting this response because: Lease documents indicate a 60 day notice only is required for move out prior to the end of the lease. In addition, I moved in on the 4th. 1 calendar year is the 4th, not the 8th. I moved out prior to the 4th. This dispute is over the days from the 4th to the 8th when notice was given of vacating 60 days prior. I have not received an email, my first phone call was after 10 pm at night the same day I filed the complaint. My last call and the only call that has a voicemail is from a few days ago during my working hours. 

  
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  Business Response

  Date: 08/03/2022

  Please see the included attachments including the Notice to Vacate which states a date of 4/8 as well as the dates reflected on your lease. Sec **** which outlines that with few exceptions, you are required to remain rent responsible through the end of your lease.

   

  Alternative to remaining rent responsible, the options to vacate the lease earlier without remaining rent-responsible would be outlined in section 4 of the lease agreement which include providing the 60-day notice, repaying the move in concessions which you received at move in and paying an early termination fee of 1.5 times the rent. As all of this seems punitive over physically vacating a few days prior to the end of the lease, we elected to simply charge the minimal amount of prorated rent for a few days. This is also in line with the date on the notice to vacate which you signed on 2/8/22. The additional fees would have added up to approximately $2930 due versus the charged amount of prorated rent of only $285.87.

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17616628
  
  I am rejecting this response because:  Again I sent in my move out with notice for the 4th. Yall sent me paperwork to sign on the 8th. That doesnt make my date the 8th because you failed to respond in a timely manner. 
  
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• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of this location for a job at a different location, out of state. My moveout date was on 6/14/22, on this date the moving company I hired (Trinity relocation group) - Topnotch Movers came to pick up my belongings. The loading dock elevator has been broken for 2-3 weeks and some of my furniture would not fit in the regular elevators, for this reason the moving company had to bring down my sofa through the stairs at an additional cost of 525 dollars. I tried to talk to the community manager but she was not available and they stated she was only reachable by email. I reached out to MAA corporate to talk to someone about potentially having them cover the additional expense due to the elevator being broken. They stated that I should use the stairs, I responded back with the fact that it meant a surcharge. They then proceeded to respond that it was my responsibility/problem as I was the one who signed the contract with the movers and proceed to express that companies move things while using stairs free of charge and it was solely my responsibility as I had signed the contract. I requested to speak to someone else and another phone call followed another employee at MAA corporate who stated she was calling me to emphasize that they would not cover any additional expense and that I should not expect anything else from the company. The other solution suggested by the community staff was just to leave my sofa in the apartment and that their own staff would move it out to get rid of it, however, why should I part with my belongings out of the fact that the building facilities are not operational to serve my needs. Another matter that occurred as well is that I missed to notify them exactly on the 60 day **** about my intention to move out, missed by 14 days. They proceeded to extend my contract by 14 days and charge me month to month rate on rental for said 14 days, which increased my rent expenses significantly.

  Business Response

  Date: 07/25/2022

  Good afternoon ******************,
  
  
  Thank you for providing us with an additional opportunity to review your move out from ******************, specifically the additional charges you faced through your moving company due to the service elevator being down.
  
  
  Unfortunately, the elevator was waiting on a new door. To note, when things malfunction at a community we work as quickly as possible to get them repaired. At times, the necessary repairs are delayed due to external factors. In this case, the shipping of the door was delayed due to supply chain issues which is something that we were not able to control.
  
  
  I am sorry that your moving company did have to charge you more for using the stairs, however, we will not be providing any compensation to you regarding this matter.
  
  
  Regarding your concern with your notice, it is outlined in your lease agreement that we required a 60-day notice. Should you not provide a 60-day notice, you are extended to fulfill the 60-day requirement and additional days that are incurred past your original lease end date are billed at the month-to-month rate.

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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