Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 532 total complaints in the last 3 years.
- 147 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
08/02/2022 12:29 PM
I paid for my purchase, and realized when I got in the vehicle, they had added $.93 for a Literacy Donation. I don't mind making donations, but I do mind if I'm not given that choice. I categorize this as stealing my money. An example: What if I picked up a $.93 item and walked out? I would be arrested for stealing.
Business Response
Date: 08/08/2022
Consumer Response /* (2010, 7, 2022/08/03) */
I received a call from our local Dollar General store apologizing. I explained that it wasn't his location, it was in Livingston, TN. He still apologized for the stores in general, and had me come by the local store (Byrdstown, TN) and receive a gift card.
I still have not heard from the Livingston, TN store, but I feel like the local manager handled the situation.Initial Complaint
Date:07/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 3rd, I entered DG store #09498 in Gilman Illinois and was harassed and refused service by employee ****** ********* (Male) and his immediate manager. I attempted to drop off a time sensitive document via ******* and was told to throw the document on the counter. I told him the document needed scanned in to the ****** system so I could get tracking info for delivery. He still refused to help me, so I asked for the manager, and he immediately began calling me names and yelling at me in front of other customers. I located the manager and she told me to take my package somewhere else. I was able to get her District Manager's phone number before I left. District Manager ****** ****** is who I finally got ahold of and said she was looking into the problem. I also contacted Corporate offices, who took down my complaint and issued me a ticket number (**********) for reference. I have yet to hear from corporate or ****** on a resolution for my case, and my numerous calls and texts to ****** go unanswered. My wife and I have been shoppers at that DG for years and will not tolerate treatment of that nature. Mr. *********'s actions have made us very uncomfortable and we have not been to that store to shop since. We are very nervous to go into the store when he is working there. I asked the DM to please look at camera footage to see the altercation as it unfolded. We also addressed the cleanliness and constant state of disarray this store is in every time we walk in. I would hope Dollar General would see our complaints as serious and not appreciate their employee representing their business like that. I would really like to speak to a corporate official who values their paying customers that will hear my voice and desire to resolve this issue.Business Response
Date: 08/10/2022
Business Response /* (1000, 5, 2022/08/07) */
August 7, 2022
Better Business Bureau of Middle Tennessee
Attn: ****** ******
************************************
Case # ************************************
Dear Ms. ******:
Thank you for notifying us of the complaint from our customer regarding our store in Gilman, IL.
Upon receipt of this complaint, I reached out to our district manager who confirmed she had spoken with our customer, and she had addressed his concerns regarding his in-store experience.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************
Customer Relations Supervisor
Dollar General Corporation
Consumer Response /* (3000, 7, 2022/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept the response of Dollar General Corporation. I spoke to the district manager a couple of times but was told they "were looking into" the matter. NOTHING has been resolved on my end. They may think the case is closed, but there has been no remedy forwarded to me whatsoever. I want to speak to an actual official of the company who will listen to my concerns, and NOT the District Manager who never has time for me or my concerns.Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought $200 Vanilla Visa Gift Card on 07/05/2022 at Dollar General Store located at 56 Airport Plaza, Bethalto, IL 62010 , I tried to use the card today to buy somethings for my kid at the store but the card was declined , I was told that there is no money on the Vanilla visa gift card i bought , I checked the balance on the card immediately to be sure and i discovered that the card is empty and there is no money on the card. I called the vanilla visa gift card customer care severally but no respond till this moment. This is the only money i depend on to survive with my kid this week , I have no money with me to feed myself and my kid this weekend . Please i want my money to be send back to the card so i can use the card . please don't scam me and my kidBusiness Response
Date: 09/08/2022
Business Response /* (1000, 13, 2022/08/28) */
August 28, 2022
Better Business Bureau of Middle Tennessee
******************************************************************************************************************:
Thank you for notifying us of the complaint from our customer regarding a gift card purchased at our location in Bethalto, IL. I do apologize for the delay in responding.
Upon receipt of this complaint, I reached out to our third-party vendor who verified the customer's card was activated and loaded 7/5/2022 @ 14:11 and the same card was used/redeemed 7/9/2022 @ 01:14. If our customer has any additional questions, please ask him/her to call the number on the back of the card.
We are confident this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
**************
Customer Relations Supervisor
Dollar General CorporationInitial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/6/2022 I completed a transaction at Dollar General #00227 located in Williamsburg, KY. During this transaction the associate rang up a 6pk Pepsi product twice although I only received one. I did not notice this until later and sent a request to the corporate office asking for assistance since. I don't live in Williamsburg. I provided detailed transaction information so video could be reviewed to confirm. At this point no one has contacted me to resolve the issue.Business Response
Date: 09/12/2022
Business Response /* (1000, 14, 2022/09/04) */
September 4, 2022
*************************************************************************************************************************************************************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in Williamsburg, KY.
Upon receipt of this complaint, I reached out to our district manager who reports the customer's complaint has been resolved.
I believe our customer was satisfied with the resolution.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
Dollar General Corporation
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