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Business Profile

Plumber

Tommie's Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tommie's Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tommie's Plumbing has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company came out and looked at my grandmothers sink who has dementia and is easily confused. They only snaked the drain and did not even fix it. They did not tell her how much it would be before they even rendered the services and took advantage of her confusion. They charged her almost $500 and fixed nothing! This company does not need to be in business

      Business Response

      Date: 11/29/2024

      This issue was already resolved via phone call on 11/14/24. 

      We only charged them $169.14 plus a service fee of $69

      I spoke with the daughter, told me that she was there and her dad was there during the whole process. We were given misinformation from the rather about how the septic tank line was ran. We did the best we could to get the line open. We were there at the home for 4 hours.

      Customer Answer

      Date: 12/02/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22547555, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *******

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/2022 this company gave me an estimate of $4,161.41 to replace a water line at my home. I accepted the price, the work was done and they were paid in FULL. As a separate transaction and one I was required to pay for with a check to ****** *****, I purchased what they called a “premier club” that was supposed to have certain benefits like same day service, a promised reduced service charge, etc. It essentially meant the company didn’t do anything except take your money. If you did derive any benefits they keep track of them so if you EVER want to discontinue their scam program you pay all that back. It’s deceptive and dishonest and no honest reputable company would operate in this fashion. They’ve contacted me now well over a year after the work was done telling me I owe them money. I don’t owe them anything as they were paid the day they did the work and they have done absolutely nothing since except causing me distress having to deal with their scam.

      Business Response

      Date: 10/04/2023

      Mr. ******, 

      After you have left us the bad review yesterday on BBB. We responded to your review with this statement .

      I hate that you feel this way. It is not a scam. We have a contract for the membership and it states if you deicide you  want to cancel you can but you will lose all of your extended warranties and have to pay back the discounts that you received during the membership period. This is not a discount program. It is a maintenance plan where we extend your warranties, we come out the same day when you call us, we do a whole home visual inspection for peace of mind, we lower your service fee to come out, and lastly we give a discount. We hate that you feel this way about the program. Thank you for saying we did great work. We would like to talk about the membership if you will give us a call at your convince. 

      Then we proceeded to call you twice and you did not answer. We left you a message but still no contact. So you proceeded to leave a bad complaint on two of our locations on BBB. The great thing about BBB we can show your contract that you signed a year ago so please see attached. 

      Customer Answer

      Date: 10/09/2023

      I would like a proper bill itemizing the claimed owed amount sent to my address.

      Business Response

      Date: 10/10/2023

      See attached for the invoice that shows the discount. 

    Tommie's Plumbing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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