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Business Profile

Awnings

Omar Canvas & Awning Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Omar Awning installed our custom awning incorrectly. They will not make it right unless we pay them additionally

    Business Response

    Date: 03/15/2023

    It was discussed with Mr. ********* on more than one occasion with more than one of our employees that he wanted the awning installed only on the siding. He was also present at the time of installation and voiced no concerns upon completion. For the framework to be moved down lower onto the stone, it would require additional labor and materials. Since we installed the awning exactly how the customer requested, there would be an additional charge to cover our labor and materials for any changes to the awning moving forward.

    Business Response

    Date: 03/15/2023

    We installed the awning exactly as discussed in detail with your husband on numerous occasions. He did not express any concern at the time of installation. If he was unhappy with the installation, he should have discussed it with the crew at that time. Instead, he expressed his satisfaction.

    Customer Answer

    Date: 03/16/2023



    Complaint: ********



    I am rejecting this response because: communication was very poor throughout the entire process. You are assuming your employees communicated properly but you were not present and that was not the case. We paid a premium price for this awning and waited way beyond the estimated time for installation. Omar Awning should “make this right” at no charge to us. 



    Sincerely,



    ***** *********

Omar Canvas & Awning Company, Inc. is BBB Accredited.

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