Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2025 the engine of my son's 2023 Toyota Camry blew requiring the vehicle to be towed to the dealership. This vehicle is still covered under the initial 36,000 mile warranty. On February 24, 2025 we paid to have this vehicle towed to the dealership for repairs. It took the dealership almost 2 weeks to supply us with a rental while they assessed what needed to be done to repair the vehicle. During this almost 2 week period we supplied the dealership with the paid tow receipt and was told by **** in the service department that a check will be mailed to our home to reimburse for the cost. The vehicle was repaired and returned to us. We have made several attempts during the past 2 months to contact **** in the service department regarding the tow reimbursement that was never sent. At this point **** will not return any of our calls or even acknowledge that we still have an outstanding balance owed to us that is covered under the vehicle warranty. We have escalated this matter to the service department manager ******. There has been several attempts to contact her regarding this issue with no acknowledgment from her as well. This wouldn't be that big of an issue if we were not told by **** that this tow bill is covered and he was going to have a check mailed to us, All we are seeking is for **** to send the check covering the tow bill like he said he was going to do.

  

  Business Response

  Date: 05/07/2025

  We have taken care of the customer and the case is resolved.

  Thanks,

  Johnson City Toyota Team

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unresolved Issues with Vehicle Trade-In on 3/1/2025. I am writing to formally address several unresolved issues related to my recent vehicle
  trade-in. On March 1, 2025, I traded in my 2021 Nissan Altima for a 2023 Toyota Camry at
  Johnson City Toyota. However, as of today, the Nissan has not been paid off, and my first
  payment for the Camry is due on March 31, 2025.
  My lender, Mechanics Bank Auto Finance, has contacted the dealership multiple times
  regarding the payoff for the Nissan, but their calls have not been returned. Additionally, I
  have reached out via text message for an update and have not received a response. This
  delay is concerning, as I had a payment due on the Nissan on March 8, 2025, and another
  payment approaching on April 8, 2025. Failure to pay off the vehicle in a timely manner is
  negatively impacting my credit and financial obligations.
  Despite the Nissan not being paid off, I have noticed that it is already listed for sale on your
  website, with pictures displaying my license plate. This is a serious privacy concern, as my
  tag is linked to personal information, including my address. I request that these images be
  removed immediately to protect my privacy.
  Additionally, when I received the Camry, I noticed that the driver-side floorboard has a
  hole, which I initially brought to your attention. We discussed a reimbursement check for
  the damage, but I was later informed that this is considered "normal wear and tear," which
  I strongly disagree with. Furthermore, the floor mats were removed during detailing and not
  returned to the vehicle upon delivery. When my son went to pick them up, he was told that
  no one knew about them. After following up with my salesman, I was informed that they
  were not available and needed to be ordered. However, when I inquired about the
  expected arrival, my text was left unanswered.
  To resolve these issues fairly and promptly, I request the following actions:
  1. Immediate payoff of the Nissan Altima to avoid further damage to my credit.
  2. Removal of the Nissan’s listing from your website that includes my license plate.
  3. A reimbursement check for the floorboard damage, as it is not "normal wear and
  tear."
  4. The return of my floor mats or confirmation of their replacement order.
  5. A deferment or adjustment of my first Camry payment (due 3/31/2025),
  considering the Nissan has yet to be paid off.
  I expect prompt action on these matters and a written response confirming the 

  

  Business Response

  Date: 04/01/2025

  This complaint has been addressed with the customer, and we have made arrangements to resolve the issue.

  Thanks,

  Johnson City Toyota Team

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my extended warranty on 9/26/24 after selling my car. I talked to the dealership that day and I also signed the docusign with the dealership. No check was ever sent out from what I can tell. I have called the dealership at least 5 times since the cancellation talking to a finance manager there. I had also emailed them multiple times about this with no response. It has been over 9 weeks since this started and no check.

  

  Business Response

  Date: 12/11/2024

  Thank you for your feedback.
  We sincerely apologize for the delay in processing the refund for your canceled
  extended warranty. We understand the frustration that this situation has
  caused, and we deeply regret that your experience did not meet our usual
  standards of service. We are pleased to inform you that the refund has now
  been processed, and the check has been issued. We truly appreciate your
  patience throughout this process.

  Please feel free to reach out if you have any further questions or need additional assistance. We value your business and are here to help.

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement. Business website says every used vehicle gets two sets of keys. When I asked my salesman about my second key I was told that they only got the one, so that's all they had to give me. We later asked another manager about it because the price i was quoted for another key and fob was over $300. We were told that he'd order a replacement. A month and a half later, I still don't have a second set. They either need to take the advertisement down or keep their word.

  

  Business Response

  Date: 07/23/2024

  We are working to resolve the complaint from this customer.

  Thanks,

  ***** *******

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 9 weeks and have no Plates nor registration, purchased date 3/26/2024. Temp tag expired 5/25/2024.
  I have called Tennessee's DMV and Glynn County GA DMV no one has a record of my car.
  I have called my sales person Joe and has done what he has to do but like me getting a round around. It's processed. I tried to call a manager, leave messages to call me so we can fix this.
  Solution get my car register and pay taxes, get me a plate.
  
  1- Full refund if car purchase cannot be registered for any reason plus any pay extras to make car drivable. 23820.23 plus any extras receipts will be provided
  
  2- Full refund of processing fee $699, failure to provide a timely fashion registration, and proper communication with customer to find a remedy!!!!!!!! NON Negotiable
  
  3- Get my car registered, and provide another temporary plate or other means to drive my car.

  

  Business Response

  Date: 06/14/2024

  Thank you for letting us know about this complaint. We have since contacted the customer and have resolved the complaint.

   

  Thanks,

   

  ***** *******

  Customer Answer

  Date: 06/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21774749, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Ursuss Alvarez

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Johnsoncity Toyota sold me a bad car. A car they knew had problems and never disclosed those mechanical problems to me prior to selling me the vehicle. I bought the car and told the dealers the car was giving mechanical problems . I ended up getting in a car accident because the car started malfunctioning and would not switch gears at the time of my accident. Now I have 12,000 in body damage. The car is a total loss and I have confirmation that the vehicle had multiple recalls at the time of the accident. Johnson city Toyota should be responsible to fix my car or get me another vehicle.

  

  Business Response

  Date: 02/29/2024

  We have fully reviewed the complaint and will be in contact with the customer to try to resolve their complaint.

  Thanks,

  ***** *******

• Initial Complaint

  Date:03/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a car the other day for Toyota of jc and they ran my credit twice. Now they have made it impact my credit score.

  

  Business Response

  Date: 03/20/2023

  We are very sorry to hear that ***** was unhappy with their experience at our dealership. We will reach out to the customer and see if we can help to resolve the concern.

   

  

  Business Response

  Date: 03/20/2023

  *****,

  We do apologize for any confusion. It looks like the inquiry you sent us from our website pulls TransUnion and Grow Financial pulls Equifax. We do not have the ability to change that. We only submitted your credit to one bank. I hope this helps. Again, I apologize for any confusion, and I am happy to help in any way I can.

  Thanks,

  ***** ******l

  Customer Answer

  Date: 03/21/2023

  look at the bottom of the screenshot. Jc toyota ran my credit, then u ran it thru knox tva, whom financed the car.

  The salesman texted me to fill out my application. Once I filled it out, another salesman called me trying to sale me a car. 

  Complaint: ********

  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded cars on the 6 of July 2022 at jc Toyota. After we traded approximately one week later, financing fell through. At which time they (,) claimed they had different financing. They did....at 10 percent interest. When we told them we did not want to trade due to our bank turning us down, they told us it was "not an option." What they had done was SOLD both our cars BEFORE the paperwork was finalized. Furthermore, they packed the loan full of crap like paint protection, wheel protection etc. This is a clear violation of the Tennessee consumer protection act. Also, I have ALL texts and can prove these allegations.
  

  

  Business Response

  Date: 08/17/2022

  Consumer Response /* (2000, 5, 2022/08/07) */
  This complaint has been resolved. The review, as well as the complaint can be removed and done away with. Thank you.