Complaints
This profile includes complaints for First Horizon Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In response to mailer, I opened required checking account and met all qualifications in order to receive $450 promotional offer on 11/20/2024. Payout of promotion was promised within 10 business days after meeting qualifications. Today is 15th business day and haven't received anything except excuses from Candace Price (branch manager). She says that she was told that the promotion was so successful that it has created a "delay" in payouts. How ironic.....they took my money (and many other's money) to increase their deposits which creates increased revenue for the bank, however, they can't pay me as promised. Shame on them.
Business Response
Date: 12/17/2024
Hello,
Please find our response to this complaint attached. Thank you.
Sincerely,
First Horizon Bank
Initial Complaint
Date:02/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Business Response
Date: 04/04/2024
Good Afternoon,
We sincerely apologize for the delayed response. We can confirm first receipt of this complaint on April 2, 2024. Please find our response to the complaint attached.
Thank you!
Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:
The only communication from First Horizon regarding loan maturity was in October 2022 when a check was issued to me with a letter stating that my payment could not be processed because loan had matured. The letter did not state that a balloon payment was due. It only said loan matured. When I phoned in to inquire about the letter and the check, I was told someone who could answer my questions would call. No one ever called. I phoned in again weeks later and was told the same lie. Nothing else was sent to me until January 17, 2023 when we were notified that this had been turned over to a debt collector! This could have been easily settled if the letter sent in October 2022 with the check had stated that a balloon payment was due and listed the amount and/or First Horizon would return calls as promised with pertinent information. This was very deliberate and unethical on First Horizon part to withhold information in order to create confusion at my expense. I requested that an amortization schedule of all payments made (starting from April 2003) be sent to me. Yesterday I received from First Horizon payments made since October 2021 only.
ever received a subsequent letter after the check was returned to us stating any balance on the loan. How can we pay if First Horizon doesn’t communicate? The fact that when our payment was returned and it didn’t request any payment made us think it was paid off.
Sincerely,
**** *********Business Response
Date: 02/07/2023
Please find our response to this complaint attached. Thank you.
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