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Business Profile

Construction Services

Southern Industries Home Improvements Knoxville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.86

Average of 14 Customer Reviews

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Review Details

  • John S

    Date: 12/18/2023

    This is the second whole house job. Couldn't be happier.
    The salesman Johnathan was great.
    Can't wait to get the new windows. They make such a big difference.

  • Charles W

    Date: 08/10/2023

    We had a new walk-in shower installed with the promise of the floor just outside of the shower would be included with the installation. That didn’t happen they installed it on top of the bad wood and stated that verbal promises are not honored

  • Jill R

    Date: 03/12/2023

    I signed the contract and paid the 10% deposit in May 2022. Months passed & nothing was done. Every time I called, I was put on terminal HOLD or disconnected. I finally reached the VP, Scott Alsop, after demanding the deposit be returned to me in February 2023.
    He blamed Covid and The Supply Line for the delay. After completing the job, I received immediate demand for payment or risk the account going to collections.

  • C Rae H

    Date: 12/26/2022

    If only I had read the reviews posted here I would have cancelled the contract within the 3 day period following signing the contract.
    My experience with the people at this business confirm what the other female reviewers said about this company having no integrity and telling repeated lies. (Interesting that the other victims of this business giving bad reviews are women and at least two of us are widows- buyers beware these are scammers targeting females!)
    Signed a contract with Wilkerson Windows and Gutters in April 2022 for a nearly $30K window and door conversion of a screen room. They got my 1/3 down payment in April '22 but still no sign the job will ever be done.
    Now, at the end of December '22 no windows and doors are available to install according to the people at Wilkerson W&G in November. After giving various future dates for the windows and doors to be delivered from the manufacturer, the Knoxville Wilkerson W&G people now promise to have someone call to give information about when the job will be started in response to my telephone calls - but this is just more lies. No one calls.

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