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Business Profile

Fire and Water Damage Restoration

Testerman Restoration - Ben Testerman Construction
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our roof replaced through insurance in the fall of 2019. The company selected subcontracted the roofing to another company. This individual was nice but completed the job practically by themselves with a broken arm. Less two years later we notice water intrusion in the area that had been repaired. We were having gutter updates when the company provided examples of how everything was installed incorrectly. We've been in "contact" with the restoration company off and on since August with to no avail.

    A unaffiliated third party company relayed the following:

    1. The panels are 1.5 to 2 inches too long, keeping water from shedding properly into the gutters.

    2. No drip edge was installed at the eaves. This leaves the decking (OSB) open to the elements (and, in time, water damage). It also keeps water from consistently shedding into the gutters.

    3. No closures we're installed at the eaves. This leaves "gaps," as you referred to them, between the bottom of the ribs and the top of the decking.

    Business Response

    Date: 03/08/2023

    All repairs have been completed and no further action is required.

     

    Customer Answer

    Date: 03/09/2023

    Please note their subcontractor sent two individuals out that. Attached you can see my txt from March never replied too. They could not tell me what was done and told me to ask the business. No one has explained what was done and why it was leaking. We had noticeable water intrusion and I have asked the company to test the walls for moisture and they will not reply to my emails or calls.

Testerman Restoration - Ben Testerman Construction is BBB Accredited.

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