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Business Profile

Furniture Stores

Bill Cox Furniture & Design
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bill Cox Furniture & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bill Cox Furniture & Design has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought $11,000 worth of furniture at Bill Cox. 3 of the drawer pull handles on the bedroom suite have broken. The manufacturer says the pull handles are no longer available. I purchased 3 replacement pull handles from a 3rd party web vendor. I asked them to reimburse us for purchase of replacement pull handles. They said “no”.

      Business Response

      Date: 07/11/2023

      Company states that this furniture is 10 years old and they do not buy third party parts. 

      Customer Answer

      Date: 07/13/2023



      Complaint: ********



      I am rejecting this response because:


      Furniture handles are not a “wearable” item and should never break during normal use. The furniture handles in question are of a poor quality.



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three Bar Stools they were over eleven hundred dollars total. Had them six months and they fell apart contacted Bill Cox about the issue after a lot of back and fourth they had them repaired. I asked them about what we would do if this happened again. They said we will see when that happens and now they will not respond to me about the same issue. The bars stools have fell apart again. I purchased these from them because I thought they were a reputable store guess I was wrong. Hope you can help me thank you.

      Business Response

      Date: 11/27/2022

      Business Response /* (1000, 7, 2022/11/04) */
      We at Bill Cox Furniture have been very helpful to customer. We took her three stools in and repaired them. The issue is not a manufacturing problem but in proper use. Customer does not have an issue with all three barstools as stated just one stool has an issue again and we are in process of repairing for customer. We feel that we have been more than helpful with customer and repaired them at no cost to them. There is no warranty from the manufacture on the stools so as a courtesy we have repaired the stools several times at no cost to them. No refund can be given on item.

    Bill Cox Furniture & Design is BBB Accredited.

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