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Business Profile

Insurance Services Office

Senior Financial Group
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was originally contracted with NCC roughly around mid June for RTS purposes and was told if I ever needed a release or requested a release this would be granted immediately no questions asked, they did not have any policies or standards for release besides doing during the AEP period that goes from Oct 15th - Dec 7th, during that time releases would be held until January 1st. I made sure to ask and verify, so if I request a release there are no fancy hoops for me to jump through, and I was re assured yes, granted without question. I signed with NCC around mid June, it was a multiple day process. I worked with a **** ********* during that time. After signing with the agency I was informed that the agency did not have all the tools I need to run my business that I was led to believe they had and requested a release, since requesting my release at the end of August I have been stonewalled this entire time. Now they are constantly making request to have individuals sign forms and complete the request and these forms have to be signed by your new FMO and so on, that was never the condition of my release when I signed on with them, but even when I fill out the form and return it with my own personal Agency listed on the form and myself signing it as the principle the Principle of NCC ****** ******* refuses to sign. After further review of online reviews this is a common occurrence with this origination. I was able to find multiple complaints all related to the same issue, this is a pattern

    based off of searches NCC and Senior Financial Group are connected to ****** *******

    Business Response

    Date: 10/17/2024

    Please see attached response.

    Customer Answer

    Date: 10/29/2024



    Complaint: 22357949



    I am rejecting this response because: You simply can  not get appointed with a carrier until you get a release from another, if you are intending to directly be appointed or by the means of a FMO, your previous FMO still has to release you, one can not happen with out the other, contracting paper work spells out that you need a release in order to contact. If you had to contract 1st, there would be no need for a release, you begin the process to contract and then request the release to finalize the contracting.



    Sincerely,



    ****** ******

    Business Response

    Date: 10/31/2024

    See attached.

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