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Mobile Phone Service
Verizon Authorized Retailer - Cellular SalesReviews
This profile includes reviews for Verizon Authorized Retailer - Cellular Sales's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 245 Customer Reviews
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Review fromMichael B
Date: 07/15/2025
1 starMichael B
Date: 07/15/2025
UPGRADE FOR FREE, they said. Cost me over $500 to upgrade, and then it would have cost me more to return items! (Stocking fee). . They lied through their teeth. Stay away , Salesmen are nice when buying and extremely RUDE if you have a complaint! Go to T-Mobile, Xfinity cell, Mint, Metro…. Stay away.. I’m over a 19 year customer of theirs, I will vacate as soon as my contract is up! Very POOR.
Verizon Authorized Retailer - Cellular Sales
Date: 07/16/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromJewel D
Date: 07/11/2025
1 starJewel D
Date: 07/11/2025
Switched to Verizon and promised several promotional items that I never received and then told I was promised expired promotions. I’m a nurse and still can’t get my real id discount it’s been over 7 months and 5 phone calls. Nothing ever was resolved.Verizon Authorized Retailer - Cellular Sales
Date: 07/14/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromDaivion B
Date: 07/10/2025
1 starDaivion B
Date: 07/10/2025
Misleading Sales Practices iPhone 16 Promo & Billing
Don't get tricked like meVerizon Authorized Retailer - Cellular Sales
Date: 07/14/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromBrian N
Date: 07/09/2025
1 starBrian N
Date: 07/09/2025
Do yourself a favor and avoid them at all cost. I wish I would have driven to Savannah to a REAL Verizon store. The staff here misled us and in the end we found they stole our devices.Verizon Authorized Retailer - Cellular Sales
Date: 07/14/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromAmanda S
Date: 07/04/2025
1 starAmanda S
Date: 07/04/2025
I was overcharged $215.23 and Verizon refuses to give me a refund. I keep getting the runaround that I need to contact my bank. My bank tells me I need to contact the merchant who is..... VERIZON to push through the charge so I can contest and reverse the charge. Ive been going back and forth between my bank and Verizon and we're just waiting on Verizon to do the right thing! I really need to use that $215.23 for other bills.Verizon Authorized Retailer - Cellular Sales
Date: 07/07/2025
Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.Review fromDebbie C
Date: 07/04/2025
1 starDebbie C
Date: 07/04/2025
This is the worst place I have ever done business with. My phone stopped working for no apparent reason so I went to the store to see how they could help. Well their idea was to activate the broken phone and sell us a phone for $1000. If course they said it would be only $30 a month for the new line and the phone was to be free with a promotion. Ok well I need the phone while I submit this one for insurance coverage. Well it was 2 hours in the store, $200. Paid that day for tax on this phone.and activation Get home check the website for the insurance I pay for and they bounce back to Verizon. The whole run around. I eventually after many calls was able to get the phone replaced under warranty so I return the new phone 3 days after activation. Today I receive my bill and it is $140 more than my usual bill. I was able to get that straightened out it meant another call to Verizon. So an hour or so with AI it finally gets me to a human. After 14 years with Verizon I have changed service providers. They are only interested in padding their commission in the stores. They do not care about their customersVerizon Authorized Retailer - Cellular Sales
Date: 07/07/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromLaura W
Date: 06/23/2025
1 starLaura W
Date: 06/23/2025
Not bad service provider. Did not want to leave. Asked for some pricing support as they were more expensive than ALL other providers. They would not help. Then our debit card expired and we renewed it and Verizon would not accept it as a method of auto payment because it was a Mastercard?? And then raised our monthly bill $30. We spoke to several people on this. They all pushed us to sign up for the Verizon Credit Card. A clear agenda. This pushed us to signing up with AT&T where we save about $50/Mo. but wait there’s more. Once you leave you can’t access you account to get an itemized bill. You have to go to a “corporate” store (not every store is a corporate store… you should ask if you want their best substandard service) to get a printout.Verizon Authorized Retailer - Cellular Sales
Date: 06/26/2025
Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.Review fromKyLisa T
Date: 06/23/2025
1 starKyLisa T
Date: 06/23/2025
Just spent hours on the phone with Verizon only for them to apologize all over the place and still did absolutely nothing to resolve my issue. I have names. E***** ****** ****** ***** All of these people I have been in contact with for the last several weeks. Some names are missing. I’ve spoken with the Rebate Department multiple times as well. If I could upload screenshots I would. ****** texted me through their app saying she would call me today and never did. In fact, I was told she told her supervisor that she handed my case over because she “didn’t want to deal with it”. I promise that’s a direct quote. Who treats their customers like this? All I want is for Verizon to pay off my bill, like they said they would do multiple times.Verizon Authorized Retailer - Cellular Sales
Date: 06/24/2025
Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.Review fromKen S
Date: 06/23/2025
5 starsKen S
Date: 06/23/2025
Subject: Commendation for Exceptional Service on June 21 and 22, 2025, at Your Verizon Store, 3900 SR-A1A N, Saint Augustine Beach, FL 32080
June 23, 2025
Dear Management,
I am writing to express my gratitude for the exceptional service I received during my recent visit to your Verizon store in Saint Augustine Beach.
Both the Sales Representative and the Store Manager displayed remarkable knowledge and patience, both taking the time to thoroughly explain every detail regarding my equipment acquisition and the transition of my phone services from Comcast to Verizon. The Manager pointed out several programs that could save me money and enhance my services.
I returned the following day with additional questions about equipment setup. The Manager again was incredibly accommodating. He patiently addressed my inquiries in a clear and understandable manner, which I greatly appreciated.
During that visit, I encountered a minor mix-up in the parking lot. It was a hot and humid day and I believe that I may have been a bit dehydrated. I mistakenly opened the rear door of an employee’s car, that looked similar to my friend’s vehicle and took a seat in the back to wait for her. My thought was that my friend had gone across the street to shop. I was only in the vehicle a couple of minutes when the employee came out to check on me. The Manager soon followed and kindly brought me a cup of water. Both offered for me to wait in the store until my ride returned. Although I declined their offer, I truly appreciated their kindness and concern.
This thoughtful gesture exceeded my expectations and exemplified the outstanding customer service your team provides.
I would like to extend my congratulations to the entire Verizon store team at Saint Augustine Beach for their exemplary performance. Your commitment to customer care is commendable and deserves recognition.
Thank you once again for your exceptional service.
Best regards,
*** *********Verizon Authorized Retailer - Cellular Sales
Date: 06/24/2025
Cellular Sales appreciates your feedback. Thank you so much for taking the time to provide us with details of your in-store experience. We hope to see you again soon. If you would like to provide any additional details, please feel free to contact us at 1-877-851-0649.Review fromJavette M
Date: 06/22/2025
1 starJavette M
Date: 06/22/2025
1 Star – Extremely Frustrated and Disappointed
Verizon really let me down. I ordered a phone, waited patiently for a week, only to find out the phone never even existed in their inventory. No one reached out to notify me—I had to chase them down just to get answers. I still have no phone. I have to wait five days for a refund. Lost clientele and all due to their carelessness. I wouldn't recommend them to no one. Don't do it!! They will rip you off. They charged me for a non-existing phone!!Verizon Authorized Retailer - Cellular Sales
Date: 06/24/2025
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.
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