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This profile includes reviews for Verizon Authorized Retailer - Cellular Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Authorized Retailer - Cellular Sales

  9040 Executive Park Dr Knoxville, TN 37923-4607

  
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  Verizon Authorized Retailer - Cellular Sales

  1690 N Woodland Blvd Deland, FL 32720-1804

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  Verizon Authorized Retailer - Cellular Sales

  238 S US Highway 41 Spc 16 Inverness, FL 34450-4997

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  Verizon Authorized Retailer - Cellular Sales

  1700 W International Speedway Blvd Ste 538 Daytona Beach, FL 32114-1363

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  Cellular Sales

  2717 SE Highway 70 Arcadia, FL 34266-5665

Review Details

• Review fromDavonna H

  Date: 05/29/2025

  1 star

  Davonna H

  Date: 05/29/2025

  Customer service is the worst. I prefer a device and two weeks later it still hasn’t shipped, of course they took my money, nobody cares I’m sick of this company, it’s always an service issue and then customer service makes it 1000x harder to deal with the issue causing more issues
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/30/2025

  Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

• Review fromMarcello S

  Date: 05/25/2025

  1 star

  Marcello S

  Date: 05/25/2025

  They hang up on me keep charging money going to chancel an go to a different cell provider the manager on the phone e told me that’s fine go to a diff place an hung up don’t want to here wat I had to say an told me to listen to her told me finance company was closed today, so I asked how is she gonna help me today? She got mad and asked me. What did I want her to do? I don’t know. I don’t work there. You tell me I would not trust Verizon again.
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/28/2025

  Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.

• Review fromAmanda N

  Date: 05/21/2025

  1 star

  Amanda N

  Date: 05/21/2025

  Was told they would match T-Mobile's price. He was multitasking with customers and walked away with our phones. Before I realized it, he transferred all of my info to a Verizon phone without my permission or even asking what plan or phone we wanted. It was closing time. He told me to sign a paper allowing me to leave with their phone for the night, and he would fix it in the morning. He assured me he would get me down to T-Mobile's price. We wanted our already paid-off iPhone and Galaxy transferred to Verizon. Instead, he financed new phones without permission. We also traded in 2 other phones for credits. The district manager is involved. DO NOT TRUST HIM, OR THE NUMBER HE IS TELLING YOU TO CALL on these responses. He offered us a $900 statement credit. I agreed but asked for him to put it in writing through email so I could have proof, before I allowed him in my account, he refused and kicked me out of the store. (Verizon requires customer proof through text verification before anyone has access to the account, so I wanted proof he was crediting $900), He refused to give us this proof and kicked us out of the store. Became very degrading and argumentative. Before kicking us out, he suggested that we bring the bill down by removing phone insurance. I said no, but it looks like he took it off, not sure how. And at this point, our bill is too high; I can't afford to put it back on. THEY doubled the price of what we were paying at T-Mobile. Rather than making things right, the entire staff is very argumentative, one of them even told us they are afraid of going against this guy.. FYI, the district store is in Elyria, by Olive Garden, this is just a third-party store using Verizon's name. DON'T GO HERE. Be careful because WHEN I went to the corporate store to try to get help after being kicked out of here, the employees there told me that he had already called and threatened them if they tried to help me. DON'T IGNORE THESE WARNING SIGNS, LOOK AT ALL REVIEWS
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/22/2025

  Thank you for providing details surrounding your experience with Cellular Sales. We will be contacting the customer to assist with navigating a resolution. If you have any questions, please contact Cellular Sales Customer Service at 1-877-851-0649.
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/22/2025

  Cellular Sales has spoken with the customer. Thank you so much for taking the time to provide us with details of your in-store experience. If you would like to provide any additional details, please feel free to contact us at 1-877-851-0649.

  Amanda N

  Date: 05/23/2025

  On the evening of May 3, my cell phone would not work properly. I contacted the provider, T-Mobile, to see what my options were. Because it was a Saturday, I was informed that they would replace the phone for $5, but it could take as long as 7-10 days before being shipped to my house, sometimes sooner. These were paid-off phones with T-Mobile. T-Mobile also explained there was an error, and these phones were still locked, which was part of the problem as to why it would take so long for a replacement. I called Verizon and Sam answered the phone. I explained to him the situation and asked if I could bring these phones to Verizon even though they were locked. I asked if there was a way to unlock them. (I should note that many years ago before technology advanced, I did have a company that was able to do this once, which is why I asked) I also explained how cheap my bill was with T-Mobile and asked if he could even come near the price the monthly rate. I explained why I was asking. I told him I had been with T-Mobile for a significant number of years and was always told by T-Mobile employees that I had a grandfathered price and it was very reasonable. Sam asked the dollar amount, which I explained was 2 phone lines for $120 monthly unlimited everything including calls from Mexico and Canada. He responded yes, he could make it happen. He said he could make it even better if I bring in any old phones we had laying around, no matter how old they are. My son and I gathered up I believe 5 or 6 phones, including the ones that were active with T-Mobile, and we immediately went to Verizon. When we walked in Sam was already with customers, but he was multi-tasking and talking to all of us at the same time going back and forth. He walked away from his customers and greeted us and asked to see the phones we had. We provided each of the phones to him and he took them and went back to his other customers. He appeared as if he was doing stuff with the other customers while examining our phones. He kept talking to both them and us and I even made the comment to my son that I thought he was talking to us at the same time just to make us feel like we were not waiting long, but what I did not realize is he was taking advantage of us. Before he ever sat down to discuss prices or plans, he ended up transferring our phone information to new Verizon phones without asking. Not only this, but he never even showed us an option of phones, he picked them up for us. After his customers left, he came back to us and showed us which phones he would be willing to take, and which ones he would not be willing to. He asked us to start signing paperwork and I began to question things. He seemed shocked. He began to tell us that he was able to get us a $400 credit to use on anything besides the monthly bill or phones within the store. When I asked him how, he explained it was from some of the phones we traded in. He then walked my son around the store to pick out accessories, but not anywhere near $400, but rather $159.95, plus when we looked at our bill, he did charge us for this stuff. The red flag to this is when Sam was opening boxes and not allowing us to take the boxes with us. Looking back, I should have realized something seemed suspicious. When he asked us to sign papers, I asked him what he was able to get my bill down to. He quoted us nearly double what I was paying. I told him that I did not want to proceed. This of which he looked dumbfounded. When I told him I did not want to proceed because T-Mobile was significantly cheaper, he told me I was wrong. He then proceeded to explain and show me that he went into my T-Mobile app to look at what price I was paying so that he could see what a competitive price with plan and phone would be to put me into. I explained to him that if he was looking at my app for the dollar amounts that he was looking incorrectly. I explained often I pay my phone bills a few months in advance, as well as often I pay it late. I even showed him where technically my balance was in the negative right now, showing as if T-Mobile owed me money. I could tell he did not expect this answer. He assured me to just give him 24 hours, he would make phone calls and adjust the prices in the contract by the next day, and he would get me equal to T-Mobile. When I questioned how this would be possible, he explained to me that he is one of the top Salesman for Verizon, I believe he said top 15. He said that he is transferred all through the country and had just moved here from Tampa. He explained that they move him to failing stores and stores that need more training, so that they see higher performances. I will say he was the only one dressed in a suit or tie as well, so I did believe this was truth based on appearance and coworker reactions before the branch closed. He asked us to sign papers so that we would be allowed to leave for the night with the phones, because we were there way past closing hours and customer service was no longer open. He said that the next day we would get a call, text or notification asking for access to our accounts, and all we would have to do is grant permission. We discussed it and because of my availability the next day, we decided he would send it to my son’s phone number instead. As we were wrapping things up, I stepped aside to use the restroom. While I was in the restroom, he then proceeded to set up an apple ID for me, the security questions as well as the answers to those security questions. As we were leaving, he handed me this piece of paper. I had never been an Apple user before, so I did not understand what all of this was. That next morning, I was still struggling with the phone. I was simply trying to order McDonald’s, but it was asking for my log in information. I did not understand what it meant. I was on my way to somewhere, so I called my friend who does have an Apple phone and explained the situation to her. She explained to me that it is a big deal that he has access to all my information, because he has access not only my user ID but the security questions and answers as well. She then looked up a number to a corporate store and told me to go there immediately. When I walked in, I explained the situation to the employees. At one point all the employees became involved. They also felt something was suspicious. As we went through the paperwork, one of the employees helped me change all my security information the best we could. He also pointed out to me that what was put on my contract was not truthful. He said he was looking at the contract and he believed Sam sold us a more expensive phone on paper than he gave to me. He also told me that this location is supposed to hold on to the phones we traded for 3 days, just in case we change our mind. He also pointed out that they falsely put the amount of trade ins on the contract and that I should have received a much higher statement credit than what they put on the contract. I then contacted my son to see if he ever gave permission to have them correct the contract such as they said they were going to call and ask, that of which he said no. I then called the local office and asked for clarification, thinking it was an error and a quick fix. The employee at this branch explained to me that Sam is extremely high up in the company, and they are not allowed to touch any of his accounts or question any of his sales. He said Sam added himself as a contact on my phone. They said I can contact him there, even on his days off, but that I am not able to ask any of the employees at this store for clarifications. I was shocked to see Sam put himself on my phone. They proceeded to tell me they would text Sam letting him know to expect the phone call. When I called Sam, I did not know the verbiage to use regarding part of the contract, so I asked one of the Verizon employees to help me. I put Sam on the speaker phone. Sam then proceeded to degrade the employee saying “whose side are you on? Verizon is supposed to be a team, and you are crossing a line.” Sam then asked for the employee’s name and location and became aggressive and very irritated by the sound of his voice. Sam then admitted that he did not do the contract correctly. He said he would correct this but then he also corrected me stating that I went the wrong way about getting it corrected, and the employee should mind his own business as well. I felt so bad for this employee because he was degraded by Sam very unprofessionally. Had it not been for this employee, I would not have been able to get my passwords changed, or realized Sam falsified the contract. I feel like Sam was correcting me, telling me that I went about it the wrong way, because he is trying to avoid accountability elsewhere and being exposed to something he did incorrectly intentionally. I don’ t think he expected the paper trail. This employee apologized and gave me a pamphlet for Verizon’s 800 numbers and suggested that I call to see if I was frauded. When I contacted this number, they agreed that I had been frauded. They explained to me that my phone should not have been shipped off yet, because of the three-day rule that they are to hold onto traded phones for so many days, giving customers the time to make decisions whether they would like to reverse the contracts and back out. She said she was going to note the account but that I should head back to that original store immediately. She also suggested that I call the police and give them heads up and tell them that I am going into the store because it does sound like cellular fraud. She said if I have any problems to not only should I call the police immediately, but she told me to call her department back immediately as well. When I contacted the police, they too agreed that something was suspicious. When we went into the store, an employee approached us immediately and explained that they were not willing to reverse the contract and could not or would not return our phones to us either. She stressed continuously that only Sam is allowed to make changes on the account. I explained to her that Verizon’s Corporate number told us to have them involved if we could not come to a resolution. That of which I contacted them while I was in the store. While I was on the phone with them, they told me they could literally see someone in my account at that moment correcting things in the account. He told me that whatever they were doing, it caused my first month bill to change from $331 a month, to over $800. He said he did not know what they were doing, but every time he was refreshing the screen, the account was also changing. He said he explained that if the first month’s bill is higher than the rest of the month, then it would lower the remaining monthly payments, which is what it looked like they were doing to manipulate the numbers. While I was on the phone with Verizon’s customer service team, the police showed up. Unfortunately, they spoke with the employees before speaking to me. She convinced them that they were going to accept the return of the phones, but I just had to wait 2 days until their district manager could come in person. When I stepped in to talk to the police, they repeated to me that I must wait, she assured them it would all be taken care of, and if not, I need to go to a small claims court, because they are abiding by the contract and are willing to reverse it. After this, I started to receive constant messages from Verizon that would say “don’t forget about your up-and-coming appointment and make sure all “spam blockers” are shut off your phone. I also received a call from someone claiming to be Verizon’s corporate office and told me that Sam was fraud. She sent me some type of notification telling me to hit certain buttons to protect my phone and she would assure me I was protected, and my bill would go down to the price originally promised. At the time I did not think about this, but looking back, I think whatever she told me to hit was probably some type of fraud coming from Sam and his branch. I think it probably allowed him to adjust my account, but I really thought it was Verizon protecting me at the time or I would not have typed what she asked. A short time after this the district manager contacted me. Also, someone stating they were from Verizon’s corporate office. They asked me to give the district manager a chance to make things right. When I spoke with the district manager he said he felt like Sam needed to be investigated and we set up a time to meet. When we met together, he denied taking back the phones. He offered me a $900 statement credit and was very degrading. He said the investigation with Sam was complete. He stated that he called Sams customers asking their opinion of them and google reviews, and everyone is pleased with him. He again offered the $900 statement credit. When he wanted to give me the statement credit, I simply explained to him that at this point I do not trust anyone involved, so I would just like a simple email from him explaining what he was going to do in my account, before I gave access for him to get into my account. At this point he became very upset and refused to put it in writing. I repeatedly told him I do not mind granting permission; I just want something in writing. When I refused to give it without being in writing, he kicked me out of his story in a very degrading way. He told me he did not need my permission. He also told me if I would just take off the cell phone protection, I would be at a new lower rate. I told him I am not removing that protection, but after revieing my account I do believe he took it off unless they are offering it for free. We got into a verbal argument with each other, and I left. He verbally told me “Don’t come back.” Enjoy your phones, God bless you!” I then went back to the corporate store asking for help. As soon as I entered, the store employee told me that she had already been notified by them that I was on my way and that in no way is she able to help. I asked her repeatedly if he will not allow me back into the store, he won’t take back the returns, and Sam is telling me I am not allowed into the corporate store, then what do I do? She proceeded to say 611 is the only way at this point to get any help with the account, but as far as the returns they were being rejected. A few times in between this I had spoken to T-Mobile, and they had agreed to reactivate my old phone line, but only if I could get Verizon to quickly resolve the issue so that I could transfer back to T-Mobile before their computer finalizes everything. The problem was Verizon had my T-Mobile phones, refused to give them back, won’t allow the contract to be voided, and would not give me the appropriate credit for the dollar amounts of the phones traded in as agreed. When I arrived home, I had an email with a shipping label. They finally agreed to take the phones back, but we could not come to an agreement on the amount Verizon owed me for phones, because what they said verbally is not what they put on paper. They took 4 phones from us, 2 of which were nearly brand new and they only wanted to reimburse us for approximately $500, when 2 phones alone would were valued at $1600 as well as because of the fact we would now have to buy new phones out of pocket if we went back to T-Mobile, we were looking at an extra $2200 in cost just for phones since we no longer have any to trade in and would have to purchase new. Also looking at the papers Sam provided to us, part of the contract states that they can sell our phones at any time and we waive the right to ask for them back, but reviewing this paper, Sam filled this paper out, not us. I believe he intentionally frauded us. Also, Sam portrayed himself as a Verizon employee within the company, even stating he is top in Verizon for sales. The store has agreed to take items back, but again we cannot agree on dollar amounts plus they are not responding quickly. Unfortunately, because of the situation, we find that we will have to stay with Verizon, because we cannot financially afford to buy new phones out of our pocket and need the payment plan. They took so long that the option to go back to T-Mobile at the original contract is no longer there. I more than once stressed the importance to Verizon that we move quickly in getting answers, because I was on a time crunch with T-Mobile. More than once, I have asked for exact dollar amounts, that of which they responded with “send me the contract,” but when I did, they still could not answer. Another time they told us they would message the district manager, that of which they never did. Next, they gave a dollar amount, and then shortly after gave a lower dollar amount, stating they did their math wrong and even at one point they apologized they were not getting back to us because their child graduated. Though I am excited about this time in the employee’s life with her daughter, there should have been another employee that could have taken over, so that we would not have felt the effects to their lack of attention. There are many other details in between but these are what I think would be the most basic. One final thing I would like to mention however is that when we were changing passwords and logging out of accounts, so that Sam would not have access, more than once it told me that my account was logged into multiple other devices just an hour or so earlier. So how could this have happened? Even if you are not able to help me, I would like to put this in writing, because I do believe that I was intentionally frauded. I do believe there are some types of illegal activities that happened with this transaction. I do question is Sam is somehow related or partial owner in the company, considering the lack of accountability. I do hope that my story can help someone else. I hope this will encourage you to look further into the practices of this company. It was pointed out to me that they are a division of Verizon but go by the name of Cellular Sales. Also, though not all my emails from Verizon’s corporate were responded to, I do have a copy of most emails if needed. I just don’t understand how this could be legal, especially setting up my account, security questions and passwords. Thank You, Amanda Nahm

• Review fromEvelyn H

  Date: 05/19/2025

  1 star

  Evelyn H

  Date: 05/19/2025

  I TO JUST HAD A PROBLEM WITH VERIZON ..MY HUSBAND NEEDED A NEW PHONE AND INSTEAD OF GOING THROUGH OUR SERVICE HE WANTED TO CHANGE SERVICE ( JUST HIM ) VERIZON SAID THEY WOULD PAY OFF THIS PHONE HE RECEIVED IN OCTOBER ( BUT IT BROKE ) SO, THIS MORNING I LOOK TO SEE HOW MUCH MY SON AND I WOULD NOW BE PAYING WITHOUT HUBBY .. MY BILL FOR NEXT MONTH ( COMING OUT OF MY PHONE SERVICE ) WILL BE $581 .. NOT TO MENTION THE $90 FOR HIS SERVICE WITH VERIZONE .. AND VERIZON IS SAYING I WAS TOLD IT WOULD TAKE UP TO TWO MONTHS BEFORE THEY WOULD PAY FOR IT .. I WAS NOT TOLD ANY OF THAT. NOW I DON’T HAVE A CLUE WHAT I AM GOING TO DO ABOUT MY BILLS THAT WILL NOT GET PAID .. I LIVE ON A FIXED INCOME AND EVERY DIME GOES FOR SOME BILL .. I THINK THEY SHOULD NOT BE ALLOWED TO PUT PEOPLE IN SERIOUS BINDS LIKE THIS .. THIS IS EXTREMELY A SERIOUS SITUATION FOR ( ESPECIALLY ) PEOPLE LIKE ME WHO LIVE MONTH TO MONTH .. I AM SO UPSET RIGHT NOW ..
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/20/2025

  Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.

• Review fromShirley M

  Date: 05/15/2025

  1 star

  Shirley M

  Date: 05/15/2025

  I woke up this morning and checked my banking balance to see if a check had cleared. Not only did it not, but Verizon had removed $734.44, wiping out my savings and checking accounts, leaving me with -478.91! What happened? I went to Walmart several times looking for an iPhone and was told by two different salesmen from Verizon that if I changed from Straight Talk, paying 35 dollars a month, I could go straight to Verizon, get a free 15 GB iPhone, and the bill would be about $55/mo. I signed the papers and had my phone number ported over to Verizon. Got home to read the contract, to learn it's not free but over $700 for the phone. Called Verizon to be told the bill would be about $88/month. I was furious, and they told me I could get out of the contract. The next day, I returned to have the phone ported back to Straight Talk, but could not actually return the phone until the paperwork was completed. There were many problems, but last week, working with ****** the Coach over Electronics at Walmart, and with the help o* ***** the phone was returned. A few days later, I received an email bill. I spoke with Verizon, who saw that the phone had been returned. He apologized and said the charges were removed. Then, this morning, I woke up to check the balance on my account and found that Verizon had taken 734.44, cleared out my accounts, and left a minus balance! This isn't right. what rights do I have?
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/16/2025

  Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

• Review fromShirley M

  Date: 05/11/2025

  1 star

  Shirley M

  Date: 05/11/2025

  Horrible customer service, billing changed frequently& never stable, service was not stable (going in & out) with people unable to hear me or I was not able to hear, got internet to see if it would work but to no avail, WiFi extender sent but not compatible with Verizon. Finally reached executive team after technician sent on WiFi extender only to be told nothing could be done. Billed after being told it would not be billed. I was told I would get Senior discount but after getting service, told it is only in Florida. Many calls to customer service until finally released after VERY poor service for 6 months! CAUTION on getting this carrier. I discourage anyone from getting Verizon Cellular service!
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/13/2025

  Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

• Review fromMorris A

  Date: 05/10/2025

  1 star

  Morris A

  Date: 05/10/2025

  I was misinformed by Verizon sales person and my business has been without a land line for several days now. Losing business and losing costumers. The more I contact Verizon the more it seems impossible to solve the problem. Version salesperson, ***** mislead and misinformed me about everything. I was told that I will be switching my telephone line and internet services from Optimum to Verizon for $60 a month but only to find out I had to spend almost $700 on equipment which I was not told (Router and desktop phone). I was only interested in services, not equipment. My business is hanging on air without a telephone land line and no one takes responsibility.
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/12/2025

  Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

• Review fromNatalie R

  Date: 05/07/2025

  1 star

  Natalie R

  Date: 05/07/2025

  E Victory Dr. location - I came in with a phone with a screen that was not functioning. I planned to get a new phone. I was quickly processed for a trade-in. Multiple associates tried to get my new phone set-up without success partially due to the non-functioning screen of my old phone. Eventually, I was told to go to a "known wifi" and the set-up should work. I was able to get the set-up to go, but days of texts and 5 years of photos were missing. I called Danyelle, my associate, she said to give it a couple hours. At that time, the missing texts and photos didn't load. The store was nearly closed. I went to the store right when it opened the next day. Another associate gave little effort to assist me and told me my old phone was already shipped out. They knew there were issues with the set-up. They should have never taken my old phone or shipped it. I should have been given the chance to retrieve the photos with a computer. All they wanted was the sale. Five years of photos gone, complete incompetence and negligence.
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/09/2025

  Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.

• Review fromFrancisca L

  Date: 05/03/2025

  1 star

  Francisca L

  Date: 05/03/2025

  I have been a Verizon customer since January 2025 and my experience has been deeply disappointing. Upon signing up, I explicitly requested to opt out of a particular service. Despite clear communication, it took nearly three months to have this request properly addressed, which was completely unacceptable. Additionally, I have been restricted from setting up automatic payments on my account. This restriction was imposed without any prior notice, explanation, or opportunity to resolve the issue beforehand. It was only after a full month — and multiple complaints — that I received an email notifying me of the restriction. This after-the-fact communication was neither helpful nor acceptable. Throughout this process, I have encountered consistently poor customer service. I’ve never been able to speak with a single point of contact.The lack of continuity and accountability has made what should be simple problems unnecessarily stressful. I deeply regret choosing Verizon as my service provider, especially after being advised against it by peers. The experience has left me feeling misled, ignored, and frustrated. I am seeking acknowledgment of these issues, a resolution to the automatic payment restriction, and improved transparency and service moving forward.
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 05/05/2025

  Thank you for providing details surrounding your experience with Verizon's billing and Support Services. Cellular Sales does not mandate or control Verizon's notifications, services, or features. If you would like further assistance, please contact Verizon Customer Care at 1-800-922-0204.

• Review fromRachel D

  Date: 04/22/2025

  1 star

  Rachel D

  Date: 04/22/2025

  Since I got Verizon in August my bill has NEVER been right!! They keep uping my bill and when I call to fix it they tell me they are going to until I notice the next month its is not. The 2 recent times I called they put me on hold to check into the problem and then ended up hanging up on me. I will be leaving them!! I am sick of all the back and forth, especially when they are not fixing the problem. I shouldn't be paying $311 for 3 lines that is just outrageous. Oh and to top it off my kids phones were supposed to be free from promotion and they have me paying for them!! DO NOT GO TO VERIZON THEY ARE SCAMMERS!!!
  

  Verizon Authorized Retailer - Cellular Sales

  Date: 04/23/2025

  Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.