Mobile Phone Service
Verizon Authorized Retailer - Cellular SalesReviews
This profile includes reviews for Verizon Authorized Retailer - Cellular Sales's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 245 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSusan L
Date: 08/05/2022
1 starSusan L
Date: 08/05/2022
With a Customer Review Rating of 1, I believe that tells it all! I have been with Verizon since I started using Cell Phones. I always thought they had the best coverage but the purpose of this review has to do with Sales! Liars, what is new though! Sales will tell you what whatever to get your signature on the dotted line and with Verizon, its 2 years. Sales person Cory told me the IPhone 13 was free and my first thought was there is a catch! My first question was how much my bill would go up. He reviewed my account and you would think he would know how billing works. He said, "only $5 if you enable Auto pay. For a new phone, that sounded reasonable. I should have known there was a catch to it. So my bill really went up $30 and will AutoPay it is now $20 more. I would have never gone for it. I'm paying for the phone and in a 2 year contract! So don't fall for it unless you really need a new phone. I did not!!! And, I was totally happy with the plan I had for $30 less. It is just a sad world that everything is a scam and especially with big companies like VERIZON. Greed! Shame on any company that allows their SALESPERSONS to lie to customers. In my book, grounds for begin fired!!! You bet I will go to another company after this contract ends.
Verizon Authorized Retailer - Cellular Sales
Date: 08/08/2022
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information so we can assist, please do not hesitate to contact our Cellular Sales Customer Service Team at X-XXX-XXX-XXXX and reference case #00586781.Review fromHeidi A
Date: 08/05/2022
1 starHeidi A
Date: 08/05/2022
Verizon cellular is the worst phone company I have ever dealt with. I have been treated awful and they do not care.Verizon Authorized Retailer - Cellular Sales
Date: 08/08/2022
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at 1-877-851-0649.Review fromJames W
Date: 08/02/2022
1 starJames W
Date: 08/02/2022
Beware. Do Not go here or the other stores that are 3rd party, authorized sellers, Cellular Sales. They are liars, scammers, and disorganized. Go to a Corporate location in Altamonte or down on Colonial, bestbuy, etc. I spoke to corporate Verizon who apologized and fixed my issues (tried to sneak sell me an unwanted product, scammed out of a 440 trade in until I called corporate, etc. Spoke to 4 different people who all told me different things, etc.)Verizon Authorized Retailer - Cellular Sales
Date: 08/02/2022
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information so we can assist, please do not hesitate to contact our Cellular Sales Customer Service Team at 1-877-851-0649.James W
Date: 08/02/2022
This is the same canned response they have given everyone else, along with myself on Google reviews. They clearly have no intention of engaging with customers or working on their behaviors, policies and procedures. Buyer Beware. Go straight to the source. The reps at the corporate Verizon store, just miles away, said they spend half their day fixing issues created by Cellular Sales. Sad for everyone involved. Please, do better.Verizon Authorized Retailer - Cellular Sales
Date: 08/03/2022
Thank you for your response. Cellular Sales would like to speak with you to work towards a resolution. We do not have a contact number for you and would need to speak to you over the phone to verify your Verizon account and discuss the details of your concern. If you would like assistance, please contact us at 877-851-0649 and reference case #XXXXXXXX.Review fromDon D
Date: 07/25/2022
1 starDon D
Date: 07/25/2022
I canceled my service 5 days after I got it. That was within the time frame they said I could do it and not have to pay anything because I was trying to get service in a low signal area. They keep charging me and sending threatening emails that I owe money in reality I'm waiting on a credit. Verizon's help line starting with 866 then 266 completing with 1445 has useless people running the help desk. The store itself is beautiful but under staffed and has computer issues. Took me almost 2 hours to get a new hot spot activated. This isn't the first time Verizon has dragged me on for months. Last time I had to report them to the Ohio attorney general to get two accounts disconnected.Verizon Authorized Retailer - Cellular Sales
Date: 07/25/2022
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information, please do not hesitate to contact our Customer Service Team at X-XXX-XXX-XXXX.Review fromMuhammad B
Date: 07/23/2022
1 starMuhammad B
Date: 07/23/2022
I have a Verizon business plan with them about 6 months ago. When I get this plan the store work name dayaan told us all the equipments are free but later on they start sending a bill which is showing that you rent these equipment. So I go back to the store and ask them about my plan so they lying to me and said that it's okay after few months bills. It's end up hundreds and thousands of dollars bill so I call them so many times but it's didn't resolve yet. Please save me from biggest ripoff from VerizonVerizon Authorized Retailer - Cellular Sales
Date: 07/25/2022
Thank you for providing details surrounding your experience with Cellular Sales. If you would like to provide additional information so we can assist, please do not hesitate to contact our Customer Service Team at 1-877-851-0649 and mention case #00574040.
Verizon Authorized Retailer - Cellular Sales is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.