We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mystery Shopping

Mystery Shoppers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mystery Shopping.

Complaints

This profile includes complaints for Mystery Shoppers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mystery Shoppers, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a shop on October 31, 2022. It is February 24, 2023 and I have still NOT been paid. It should not take this long to be paid. I have been paid from other companies sometimes a few days up to 30 days for completed shops. I have been sending emails since January 30th inquiring about this payment. Trish said she would look into it and send it through PayPal to me. I have yet to receive anything. I literally need my money and I’m so upset I don’t even know what to do. This is my last resort to get my payment of $62 sent to my PayPal account.

      Business Response

      Date: 02/24/2023

      I don't see this as pending payment for October or November but I will look into it and see where the payment is and if it was sent or not and follow up.  Thanks, Trish

      Customer Answer

      Date: 03/07/2023

      I was told this but my shopper log says payment pending . 

      Business Response

      Date: 03/07/2023

      This payment did not download with the other October payments.  This has happened with a few of our other payments over the last year.  I did update this and just sent payment through paypal, so the shopper should have the payment now.  

      Thanks,
      Trish

    • Initial Complaint

      Date:01/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1-31-23
      I received a large check in the mail. I did not cash it. I wanted this on record for reference to use in any future suits against this fake scam company. I have blocked their numbers and do not wish any contact with them.

      Business Response

      Date: 02/17/2023

      This was not from our company, this is a scam.  We do not even pay our shoppers via check.  There is also a Scam page on our website at www.mystery-shoppers.com that explains what you can do with the check and when this happens.  Thanks, Trish Overton

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a shop for Mystery-Shoppers Inc on 08/11/2022 with Trish ******* as my scheduler contact. She was extremely responsive as I was completing the shop. When she had questions, I would respond the same day, and she would follow up the same day or the next day. The last time I heard from her was 09/02 when there was a discrepancy with the shop saying it was still open which she followed up regarding via email assuring me that the shop was complete.

      Payment for these shops generally take a couple months to process, so I recently visited their website to see if payment had processed yet. The shop says that it was paid on 10/16. There is some contradictory information on their website regarding whether or not they pay via PayPal or mail out checks, but I do have a PayPal account listed with them. Reading her responses to other complaints on this website from the last year, I would assume that she makes payments via PayPal. Either way, it has been over two weeks since she marked this shop as complete and I have not received payment via mail or PayPal.

      I wrote her two emails asking her about this payment, once a week ago, and once yesterday. She did not respond. I wrote her again today letting her know I was going to report her to the BBB. I find the lack of communication suspicious and unprofessional. It should literally take 5 minutes to send the payment via PayPal. If there is some reason for delay, I would expect her to respond in a timely manner with explanation. Not responding is not okay and very different from how she worked with me when finishing the shop so this seems out of character. I would like her to send my payment of $95 via PayPal immediately.

      Business Response

      Date: 11/15/2022

      Consumer Response /* (2000, 11, 2022/11/05) */
      Trish responded via email and sent payment to my PayPal account this morning. I consider the issue resolved. Thank you.

    • Initial Complaint

      Date:07/22/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work as an Independent Contractor for various secret shopper companies. I took an assignment for a furniture shop in Roswell, Georgia on 4/21/22 that was supposed to pay $45. The company was Mystery Shoppers, Inc., owned by Trisha O., her public business phone number is XXX-XXX-XXXX. I read the contract and it states, "Checks are written at the end of the following month that you do a shop and will go in the mail the next week. We do not pay via Pay Pal." I completed the shop and submitted it for approval on 4/21/22. On 5/12/22, Trisha O. approved the shop for payment. According to her contract payment terms, I should have received a check in the mail no later than June 15th. She lives in Tennessee and I live in Georgia, so the check would get here in 2 or 3 days, if she would actually send me a check. I have tried calling her at least three times in the past, but she does not answer or return calls. I have emailed her at least once, and she did not respond to that email at all. It has been three months now since I completed this assignment, and still I have not been paid.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 9, 2022/07/23) */
      This has been paid to the shoppers PayPal account. Trish

    Mystery Shoppers, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.