Reviews
This profile includes reviews for HEP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 50 Customer Reviews
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Review fromJoyce T
Date: 04/15/2025
1 starJoyce T
Date: 04/15/2025
Clog in Bathroom Pipe,3 visits to remove!Charges 200,,600,1900
Many calls to request lower on 3rd Visit !!
Condo is 5 years old and I am a Senior living alone! The clog was hair that was not my color or length!! Strange!! My hope is no one else has to endure this experience!!
They said after the second visit they had to remove the entire vanity and would be $2500!! Thank God no removal required but they changed $1900 for what?? I have owned houses and had bathrooms renovated, never experienced such an outrageous over CHARGING!!
Pray no one else has to endure such outrageous DEBT!! Thank You.
Joyce Tucci
HEP, Inc.
Date: 04/17/2025
Thank you for your feedback. We're sorry to hear about your initial experience, but we’re glad we were able to connect and resolve the issue to your satisfaction.
At HEP INC. we truly value every customer and are committed to continuous improvement. If you have any further questions or concerns, feel free to reach out to us directly at 865-525-2009.
Thank you again for giving us the opportunity to make things right.Review fromElizabeth J
Date: 03/06/2025
1 starElizabeth J
Date: 03/06/2025
They overcharge. Last visit charged over $3000 for plumbing repairs and left a new leak, did not bolt the toilet, did not place pipes correctly and did not fix the back bathroom issues. In essence, we paid for nothing as all of the problems remain. Then the plumbing manager did not return our request for a call to discuss until we wrote a bad Google review. So far we have not reached him. We spent over $10,000 over a few years. Had them install whole house water filter system and they did not know that filters needed to be replaced regualrly and offered no maintenance information, same with the Moen Flo system they installed - offered no support informaiton. They sell, that is all. The folks they send out change every time and seem to never read the notes. Revolving door. They wanted to charge over $1200 for a hot water tank service that is listed as costing $350-$450. A plumber locally did it for the normal charge and it is fine now.HEP, Inc.
Date: 04/17/2025
Thank you for your feedback. We're sorry to hear about your initial experience.
At HEP INC. we truly value every customer and are committed to continuous improvement. If you have any further questions or concerns, feel free to reach out to us directly at 865-525-2009.Review fromSarah R
Date: 01/23/2025
1 starOn 1/20/25 my tankless hot water heater stopped heating my water. Due to cold weather, I had been trickling my water regularly, and still had regular flow from all faucets, but when my regular handyman told me he couldn't figure out the issue I called HEP to come check things out.
After waiting all day for someone to come out to my scheduled appointment on 1/22/25, the tech that came to my home told me that my pipes were frozen and in very poor condition. I was quoted $2,675 to thaw and insulate 70ft of piping. I was also told I had to sign a contract and pay upfront in order to get a spot on their schedule two days later (1/24/25). Let me be very clear when I say that the tech acted as if this situation was INCREDIBLY time sensitive even telling me all I could do was "cross my fingers" and hope that things didn't get worse in between that day and the service date. As a single female and first time homeowner, I was terrified. I trusted this man's word and signed the documents and wrote a check.
Today (1/23/25) my partner went to my house to check to make sure nothing had burst while I was at work. He called me and begged me to get a second opinion, because he was wary of the quote I was given. Luckily I was able to find another company to come out today. This company got to my home in less than an hour and they also found and fixed the ACTUAL issue in about 30 minutes.
MY PIPES WERE NOT FROZEN. The issue did not have anything to do with my pipes AT ALL. One small component of my water heater was clogged with ice. They simply removed the ice and things worked perfectly afterward. I was charged $155.00 for the ENTIRE job.
HEP was ready and willing to lie to my face and rob me of over $2,500.
I have called to cancel any scheduled services, mailed a notarized letter stating that I do not ever want them to come back to my home, and placed a stop payment on the check I wrote.
Ladies especially, BEWARE of this company. They cannot and should not be trusted.Review frompaige c
Date: 12/30/2024
1 starpaige c
Date: 12/30/2024
If I could give a negative I would!! We had no heat for 1 month!!!! And it was always we had to order a part. I have an idea get a more reliable parts company. Or better yet have stuff you might need on hand…..also I was told the part was under warranty and wound up paying 700.00 for it…ummmm what good is the warranty? I also was told I would have a credit of 170.00 put towards my balance. Nope never happened….paid the whole amount!!!!! Never never never use this company!!!!HEP, Inc.
Date: 04/17/2025
Thank you for your feedback. We're sorry to hear about your initial experience, but we’re glad we were able to connect and resolve the issue to your satisfaction on getting your part installed.
At HEP INC. we truly value every customer and are committed to continuous improvement. If you have any further questions or concerns, feel free to reach out to us directly at 865-525-2009.
Thank you again for giving us the opportunity to make things right.Review fromRichard M
Date: 12/16/2024
1 starRichard M
Date: 12/16/2024
Poor Poor Poor service. I called HEP in mid October asking them to look at our heat as it was not working. HEP installed this unit 8 years ago in 2016. They advised it was the pressure switch and would get it ordered. They came out 3 times with the wrong part. They finally ordered the correct part, and we advised that it was the inducer motor and they needed to order that part. They called us November 26th advising they would have the part Wednesday December 4th and wanted to set up a time to install. We waited all day Wednesday and no show. They rescheduled for Thursday, again, no show. They rescheduled for Friday, and again no show. They did call Friday evening at 6:55pm and advise that they never actually had the part, but for the inconvenience, we wouldn't have to pay the last half of the part. The part was $690 (and still under warranty) and we had already paid $345 along with $158 for the perfectly fine pressure switch. They finally show up with the part on Wednesday December 11th. When they left, it still didn't work. I called and they came back that afternoon, and I was advised they forgot to turn on the gas. Finally got it working. On Friday, when I was out of town, they show up at my house and tell my wife they are there to install the part. She advised them that it was already done. I get a call today December the 16th asking for the rest of their money. Even after explaining everything and advising I was told no further charge for inconvenience. I was told I still owed. Even the rep that called said my account said no further charge, but still showed a balance. I finally said to just send me the invoice and I will pay it so I never need to deal with HEP again. DO NOT USE HEP!!!!!!!!!HEP, Inc.
Date: 04/17/2025
Thank you for your feedback. We're sorry to hear about your initial experience, but we’re glad we were able to connect and resolve the issue to your satisfaction.
At HEP INC. we truly value every customer and are committed to continuous improvement. If you have any further questions or concerns, feel free to reach out to us directly at 865-525-2009.
Thank you again for giving us the opportunity to make things right.Review fromRon C
Date: 10/21/2024
1 starRon C
Date: 10/21/2024
We had a new heat pump installed at the end of May. Since then, we've had over a dozen visits to preform repairs. It is now the end of October and the system has been completely shut down for the past 2 weeks. No a/c, heat, fan, air flow at all. We're also unable to get a date when they will be back out again. Each technician that has been out points out mistakes made by the other previous ones while at the same time saying how knowledgeable that they are. It seems that almost everything within the unit has been replaced. At this point we're even considering having someone else come out and repair it and charging HEP for the repair. Being a larger established company, and referred by Lowes, I thought that they would know what they were doing. Obviously, I was wrong. At least I'll know if any other issues (plumbing, etc.) with the house come up in the future. We're senior citizens on a fixed income, we can't afford this kind of additional expense and feel we don't deserve the treatment or frustration that we are receiving. In my opinion, I would suggest, that if you're considering using this company for anything at all, think again.HEP, Inc.
Date: 04/17/2025
Hi ****
Thank you for your feedback. We're sorry to hear about your initial experience, but we’re glad we were able to connect and resolve the issue to your satisfaction.
At HEP Inc, we truly value every customer and are committed to continuous improvement. If you have any further questions or concerns, feel free to reach out to us directly at 865-525-2009.
Thank you again for giving us the opportunity to make things right.
Sincerely,
Your Friends at HEPReview fromPamela W
Date: 10/01/2024
5 starsPamela W
Date: 10/01/2024
Christian J and Terry B helped me today with the project that I have been needing to do forever and they were fabulous. I feel like they really have taken good care of me.HEP, Inc.
Date: 04/17/2025
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback means a lot to our team and reminds us why we do what we do.
If there's ever anything else we can help with, don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!Review fromTuck J
Date: 08/28/2024
5 starsTuck J
Date: 08/28/2024
Brayden S. did a great job on my sink problem and charged me a fair price. Would certainly use again! Thanks, John T.HEP, Inc.
Date: 08/29/2024
?? Woohoo, John T.! We’re so glad Brayden S. was able to “sink” that problem for you without draining your wallet! ????? We’ll be here faster than you can say “clog-free” if you ever need us again! Thanks for choosing HEP, where it’s always a great day when we’re on the way! ????
— The HEP Inc. Customer Support TeamReview fromThomas F
Date: 07/17/2024
5 starsThomas F
Date: 07/17/2024
Terry b****, did a great job very informative very fast serviceHEP, Inc.
Date: 07/18/2024
?? Thank you so much for your kind words and the 5-star review! ??
We're thrilled to hear that Terry ***** provided you with fast and informative service. At HEP Inc., we strive to deliver exceptional service every time, and it’s wonderful to know we’ve succeeded.
If you ever need assistance again, don't hesitate to reach out. We're always here to Hep! ??????
Best,
The HEP Inc. Customer Support TeamReview fromHeather G
Date: 07/11/2024
1 starHeather G
Date: 07/11/2024
I canceled the service because thet weren't able to keep the timeline they gave me. Talked to two different people on two different days to say I was canceling. They cashed my check 2 days later $6800. Now they say it will take 2 weeks for refund. They cashed after knowing I canceled it and they had already came to pick up the temporary air units. That's fraudHEP, Inc.
Date: 07/12/2024
Hi Heather,
We sincerely apologize for any inconvenience you’ve experienced. We understand your frustration and regret that you felt the need to cancel your service with us.
Please be assured that we have processed your refund check, which should arrive within 5-7 business days.
At HEP Inc., we take pride in offering a comprehensive range of services including plumbing, electrical, heating & air, and roofing. We are committed to providing the highest quality service to our customers in Tennessee and northern Georgia.
Should you need any assistance in the future, please don’t hesitate to reach out. We value your feedback and are always here to help.
Thank you for your understanding.
Best regards,
HEP Inc. Customer Support TeamHEP, Inc.
Date: 07/18/2024
We’re truly sorry for any inconvenience you experienced. We’ve taken immediate action to resolve the issue by issuing a full refund and hand-delivering the check to ensure it’s received promptly and conveniently.
We’re pleased to inform you that all matters have been resolved to your satisfaction. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Thank you for your understanding.
Best regards,
The HEP Inc. Customer Support Team
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