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Business Profile

Pool Supplies

Pool Warehouse, LLC

Reviews

Customer Review Ratings

4.69/5 stars

Average of 235 Customer Reviews

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Review Details

  • Review fromValentin R

    Date: 07/08/2025

    5 stars
    I ended up with a tear in my liner. I called pool warehouse and ****** helped me out and sent me a patch kit. I received the kits and applied it and it worked marvelously,
    It completely dissapears!!
    thank you, ****** and pool warehouse team!!
  • Review fromRobert N

    Date: 07/04/2025

    5 stars
    Great service items in stock fast delivery also followed up to see if everything went smoothly with the product
    Thank you *******
  • Review fromDavid H

    Date: 07/03/2025

    5 stars
    ******* was very attentive to my concerns and helped me to a successful conclusion!
  • Review fromDonald C

    Date: 07/02/2025

    5 stars
    I have a Dolphin Nautilus pool robot. I tried, without success, to get an answer from Maytronics/Polaris for two weeks. ****** answered me within an hour with the right part and the right price. I'm thrilled! Pool Warehouse is now my go to for pool supplies and accessories!
  • Review fromElizabeth M

    Date: 07/01/2025

    5 stars
    ****** was great to work with. I gave him the specs of what we had space for and he sent me several options from super budget friendly to higher budget. He even called me to confirm my order and collect payment which made me feel very confident in my choice. He also tracked our shipping progress for us. The order arrived in perfect condition and fit like a glove. We are very happy with our 2nd purchase from Pool Warehouse!
  • Review fromRick A

    Date: 07/01/2025

    5 stars
    Getting a quote for a customized pool safety cover wasn't something I expected to easily find, nor one that I expected to see as reasonable; however Pool Warehouse exceeded my expectations. The general customer rep quickly connected me to ***** who handles pool safety covers. He made the process very easy and had me a quote in less than 30 mins! The quote was very reasonable and only ~$300 more than an uncustomized cover. As my wife and I considered it, ***** never pressured us (context: it took us 11 days to make a decision). In fact, he was very patient with us and answering follow-up questions we had VERY thoroughly, each time within 10 minutes of my emails! Thanks to his very helpful responses we were able to make an informed decision that was best for us. In a world of eroding customer support, I was super impressed with ***** at PW.
  • Review fromFrank R

    Date: 06/30/2025

    5 stars
    ****** was Awesome and very helpful! Great Customer Service……highly recommend Pool Warehouse!
  • Review fromLynn H

    Date: 06/25/2025

    5 stars
    We had a major problem with the wall rusting through on our two year old above ground pool. I was not sure if the warranty would cover it or not. I emailed Pool Warehouse and R**** * was able to fill out a warranty claim and send it to the Pool Manufacturer. He stayed on top of it until he knew the new Pool Wall had been shipped. Excellent Service, thanks ***** ****
  • Review fromStanley W

    Date: 06/25/2025

    1 star
    Pool warehouse should be avoided if you're buying parts, can not say about other products they sale. Called and ordered a vacuum motor from them and asked him about returning if it didn't work or didn't need. He told me that there's a warranty period if it does not work and if the part was new and not used that I would get my full payment back so I purchased the part. When I got the package I opened the box to make sure it was the correct part and it was not in any plastic. When I went to replace the motor the cable pulled out of the connector so that told me the cable was bad, so had to wait on another cable. Once I got the cable I put it on and my vacuum worked fine so I contacted them about returning the motor that I never took out of the box but to check it. I had to do all this long list of stuff they asked me to, to return this and if you didn't do it exactly they would automatically reject the return. After doing all that they accepted my return but had to pay $30 to ship it back and the also charged me a 20% restocking fee that none of this was told to be originally by the person I talked to when ordering it. I would've purchased elsewhere if I had known this. This company seems like a middle man on parts cause the person told me the vendors charge the restocking fee. All this took over 2 weeks to do. This is not a good company to deal with. I also couldn't find anywhere to leave a review on there website.
  • Review fromJerry A

    Date: 06/23/2025

    5 stars
    ****** & Pool Warehouse was so helpful in working with me to place the order and answering follow up questions.

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