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Business Profile

RV Dealers

Buddy Gregg RVs & Motor Homes, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought this Class C Motorhome 11/10/2021. The automatic jack would not work properly, the awning was not connected properly, slide in bedroom is tearing up the area around it, there were cables hanging under the body and more. We took it in on the 17th of Nov.
    After returned the main problems still were bad. We took it back in 2/8/2022, they would return it 4/8/22, we got it back at the the end of May. While on the next trip, tank levels in convenence center don't read properly. Water pump failed, boards around bedroom slide tare off, microwave falls into cabinet, propane leak, as well as the other issues not repaired.
    We took it in again when we got home on 7/21/22, to be returned 8/12. We had to pick it up around the 18th. During the next 3 weeks the Jack's still wouldn't work, the microwave fell inside the wall again, TV fell off the wall, heat blankets for tanks are loose and hanging down like scoops, stove ignition doesn't work (probably the microwave tore the wiring free when it fell back into the cabinet.
    Returned to dealer 9/9/22 to be ready for trip around 10/4/22.
    I called to get status, 9/29 and today 9/30. Left messages but have gotten a reply.

    Business Response

    Date: 11/17/2022

    Business Response /* (1000, 9, 2022/10/24) */
    Regarding Case #
    We are working with the manufacturer at Forest River and the customer on the addressed warranty items noted in this case. The communication issues have been addressed and Mr. has been appreciative with the feedback. There are a few items we are still currently waiting on from the manufacturer and the owner is aware of this. We will continue to keep in contact with the customer with any information we receive from the manufacture.

Buddy Gregg RVs & Motor Homes, LLC is NOT a BBB Accredited Business.

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