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Business Profile

Used Appliances

Buy Right Furniture and Appliances
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August24 ,2022 Yes I purchased a dryer from buy right furniture on August 24th they charged me $300 and $37 for the dryer and $50 for the delivery fee which came out to a total of $397 cash they were supposed to deliver the dryer and remove the old dryer they came to deliver the dryer The dryer was a three plug when I needed a four plug All they had to do was change the plugs they never discussed with me that they don't change the plugs they also never told me that they do not do refunds he asked me do I want the dryer or not and he shoved it on the moving truck and smashed out real speeded out fast and took it back to buy right furniture and told me that they would keep the delivery fee that I would have to figure it out on my own they never remove the old washer off of my porch and when they came to deliver it they did not want to change the car We all did not know it was a three-prong I needed a four so he told me that I was on my own so I told him that I did not know how to fix on that dryer and that I didn't have any tools here and that was too much for me to have to go tthrough. End up I never received a dryer and my old dryer is on my porch today is August28 I had to call the police they told me they couldn't do nothing to get my money back and to leave the property I didn't get no dryer and they did not remove my dryer on my porch they just kept my money and cursed me with curse words difntbexplain to me they don't change cords and no refunds

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overcharged me for broken goods, bought an extended warranty, however that's not being honored as they had to replace the washer, now the dryer is broken & they will not honor warranty unless I pay them $75 more. Crooks

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