Reviews

Review Details

• Review fromThomas L

  Date: 10/26/2023

  1 star
  I picked out a (used) refrigerator and stack washer/dryer. Asked they are working properly and told that they check and test every appliance they receive. Asked if they deliver and who that is. They told me deliveries are by another service (moving contractor) and based on a milage range. Asked if they can hold them for me until I am ready for delivery. They agreed and I paid for both appliances that day. The time came that I wanted them delivered and was told I needed to get back to the store and pay for the delivery on a Friday for delivery Monday. So, I rushed there to meet their policy to be told defensively, "I didn't say that" by the owner. O.K., so I pay for the delivery (plus tax, plus a surprise 3.5% CC fee) and made a delivery appointment (5:00 PM 3 days later). On the delivery day I am there, waiting for the delivery. A large truck finally arrives, 45 minutes late without any delay notice or explanation. The driver? the store owner plus two workers. A delivery contractor? No, the store's truck. I explain that the washer/dryer needs to be placed about 60 feet away outside one location. The refrigerator to an apartment 20 feet away. The driver (business owner) they can't deliver the washer where I need it. Why? "we can't do that". After pressing him further, he instructs his workers to move it there. Finally the refrigerator is unloaded and placed on the driveway in front of the apartment where it will go and they get ready to leave. I ask them to finish the delivery and move the refrigerator into the apartment. The driver (owner) said, "we don't do that". I said, "I paid to have it delivered". The owner, "we did deliver it". Then the owner calls me a liar. (a liar?). I had no idea why and shocked! Then he added profanities! Next: The washer/dryer does not work- the dryer is totally "dead" and the washer tub does not turn. They NEVER tested it. The warranty? you must return it to them for "repair" then you need to move it back. Very deceptive and shady.

• Review fromJacqueline B

  Date: 03/29/2023

  5 stars
  I bought a refrigerator and dishwasher from them. My fridge fan went out almost 3 wks after the warranty expired but they are still helping me with it. They have been great. I will buy again from them in the future and recommend.

• Review fromKassie B

  Date: 03/06/2023

  1 star
  Bought a washer for 300.00 took it home and used it the same day. The basket inside was missing every screw, so it was completely broken! We called the store to let them know, they asked us to bring it in for a refund. When we brought it back the next day the store said they don't do refunds and they would fix it. Why sell a broken washer anyway? But had no choice and let them fix it. Got it back and it was still broken. So we ended up with a broken washer and lost 300.00!