Reviews

This profile includes reviews for Hydroviv, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hydroviv, LLC

  2944 Middlebrook Pike Knoxville, TN 37921-5604

  
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  Hydroviv, LLC

  880 New Jersey Ave SE Unit 521 Washington, DC 20003-3758

Review Details

• Review fromGideon E

  Date: 02/05/2025

  1 star
  I made an order for a filter cartridge. I did not get it on time. I chatted with customer support, and they promised a delivery within a few days. The filter still did not arrive. They claimed that it would be delayed again due to manufacturing but could not provide a date. This is strange since that product is very popular. Make your own decision whether to order from them. Very disappointing!

• Review fromJoshua C

  Date: 07/29/2024

  1 star

  Joshua C

  Date: 07/29/2024

  We purchased there system thinking it was something unique. It's just overpriced filters you can buy for around *** at the hardware stores. They also keep nearly %50 of the refund upon returning an item. So much for there no questions asked return policy.
  

  Hydroviv, LLC

  Date: 07/31/2024

  Thank you so much for the feedback in your review, however, the statements that you are making are factually incorrect. All of our drinking water systems are customized based on the location, they will be used in, which is provided to us by the customer, we are also happy to answer any questions whatsoever about what that formulation would look like before any purchases made. I do see that the purchase you were referencing was made on July 7 and the discounted subscription option was chosen. Any returns initiated within 30 days from the delivery date have no restocking fee associated with them. Returns made outside of that 30 day window may have a restocking fee applied to them however exceptions do apply as you will note in our policies page which is also available for your review before any purchase is made.

• Review fromHelen C

  Date: 04/10/2024

  1 star

  Helen C

  Date: 04/10/2024

  The first time I had to change the filter I was unable to do so with the tool that was supplied. I had to wait for my 24 year old to son arrive to untwist it using the tool and even he had a different time doing it. I am a 50 year old woman who is 105 pounds. This will be impossible to do in the future. Very disappointed and will be replacing it. Poor design.
  

  Hydroviv, LLC

  Date: 04/11/2024

  Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulty you experienced while attempting to change the filter in your Hydroviv system. We understand the frustration this may have caused, and we're committed to addressing your concerns to ensure a more seamless experience for you and our valued customers.
  Our team is dedicated to continuously improving our products, and your feedback regarding the usability of the filter removal tool is invaluable to us. We will be thoroughly reviewing the design and functionality of the tool to identify any areas for enhancement and make necessary adjustments to better accommodate our customers' needs.
  In the meantime, we would like to offer our assistance in resolving this issue for you. Our customer support team is available to provide guidance and support with filter replacement or to explore alternative solutions that may better suit your preferences and capabilities.

• Review fromCHERISE W

  Date: 02/12/2024

  1 star
  Disappointing customer service and I did not feel that they were transparent regarding their return practices when I asked them in an e-mail PRIOR to placing an order. They stated in the e-mail that the return policy was 30 days and then provided an external link to the entire policy (which apparently includes a 25% restocking fee and responsibility for return shipping). I felt this was misleading. If they were going to provide an external link they should have said NOTHING about the 30 day return policy and provided ONLY the external link to the return policy in the e-mail (or included the ENTIRE return policy in the e-mail, not just PART of it and the remainder in an external link). I asked to discuss the situation with a manger and was connected with someone named Shane. I provided him with documentation from my e-mail chain with the company, I did not feel that he was kind or helpful. I was unhappy with the resolution I got from him. He offered to lower the restocking fee to 10% and told me I was still responsible for the shipping. The package was unopened and unused and I asked to returning the item within 30 days so I did not try the product. We ultimately decided that a whole house filter better suited our needs because we wanted our bathing water filtered as well. I tried to write a review on their website, but it was deleted within minutes of writing it. Beware of this company!!!!!

• Review fromArianeh S

  Date: 02/01/2024

  1 star

  Arianeh S

  Date: 02/01/2024

  Do NOT purchase this defective product.
  The filter doesn't work. Water tastes awful. Tested it ourselves with an at home kit, and it isn't pure as advertised. They will also demand seeing your home test kit results and then send a generic response stating home test kits are not sufficient or reliable. Unreal.
  Further, the unit leaks.
  Lastly and most importantly, despite explaining the above, the customer service is non existent. They are extremely rude and resend the same cookie cutter template responses with perhaps one sentence or two embedded within the template to address your particular concerns. They send and resend the same links to their warranty and return policy, wholly disregarding that selling a defective, arguably falsely advertised product voids the contractual terms as the consumer is not receiving what we paid for.
  I exchanged emails with a few people, but Shane was particularly snarky, unpleasant, unhelpful and beyond unreasonable. As you can see, he has been given 1 star, low reviews by other customers, as well. It is a shame the company is not realizing basic business etiquette and the importance of customer service.
  Despite the defective filter not working and leaking, they will do everything under the sun to get SOME payment from their customers: whether it be with the product sale, subscription or with a "restocking" "return" fee that is outrageously high. It is quite unfortunate.
  After their failure to work out an amicable solution of allowing me to return their defective product for a full refund, as would be the only fair solution in this case, I am left with no other option but to spend more of my time to submit a claim with my credit card company as this business is falsely advertising a product that does not work, and remain wholly unhelpful.
  Run the opposite direction, and do not give this company your business or time.
  

  Hydroviv, LLC

  Date: 02/02/2024

  Thank you for taking the time to share your feedback. We appreciate your honesty and want to address the concerns you've raised.
  We understand that you were disappointed with the system's performance in reducing water hardness. It's crucial to clarify that our main focus is on contaminant removal, and we do not claim to specialize in water softening. We apologize if there was any confusion about the capabilities of our system.
  After being informed of the return shipping responsibility, we observed a shift in the chief complaint to a general leak without supporting evidence. We regret any inconvenience caused and acknowledge the frustration when expectations don't align with the product's intended function.
  We would like to highlight that our website provides detailed information about the functionalities and capabilities of our systems. We encourage customers to review this information before making a purchase to ensure it meets their specific needs. Additionally, our customer service team is available to address any inquiries or concerns before a purchase is made.
  While we regret any disappointment, we hope you understand that we are committed to providing accurate information and supporting our customers throughout their experience. If there are specific details or concerns you'd like us to address, please feel free to share them. We value your feedback and want to ensure a satisfactory resolution for you.

• Review fromZee

  Date: 01/17/2024

  1 star

  Zee

  Date: 01/17/2024

  faulty connector. followed instructions fine and the connector slipped and flooded and destroyed our kitchen floor. It's also terrible product design to have a situation where that is even possible. Company refused to engage beyond just a refund (the damage was substantially more than that), and the fact they had a form email ready for this situation should tell you how commonly this seems to happen.
  

  Hydroviv, LLC

  Date: 01/18/2024

  Thank you for reaching out to us regarding the claim of a defect in our system that has caused damage. We appreciate your cooperation in returning the system to us for further investigation.
  
  
  
  We want to inform you that our 3rd party inspections team has thoroughly examined the returned system. The system underwent non-destructive testing, including pressure and leak tests, to identify any potential defects or issues. We are pleased to inform you that during our rigorous inspections, no leaks or defects were reproduced or detected.
  
  
  
  We understand that experiencing damage can be frustrating, and we take such matters seriously. However, based on our inspections and tests, we have found no evidence of a defect in the system that would have caused the reported damage.
  
  
  
  We are committed to providing high-quality products and ensuring customer satisfaction.
  
  
  
  Once again, we appreciate your cooperation in returning the system for evaluation.

  Zee

  Date: 01/22/2024

  The pipe was installed exactly as written in the included instructions and indicated in the installation video, and the pipe slid right out of the connector as if nothing was there.
  Furthermore, it is egregious, cost-cutting product design that this type of issue is even possible - any well-designed product would have the connector permanently attached to braided wire instead of sliding over a slippery plastic one.
  Finally, the company's complete disinterest in making things right or correcting any issues, either with the product itself or the consequences of installing it, is awful.
  I'd suggest anyone hire a plumber and use a better product, don't risk the nightmare.

• Review fromDavid F

  Date: 08/25/2023

  1 star

  David F

  Date: 08/25/2023

  Before I purchased the under the sink water filter I took regular water out of my faucet and put it into my distiller to make distilled water. The distiller was coated with a white gunk that looked like paste. I placed the Hydroviv water filter on and waited a week before I used my distiller again. Apparently it didn't clean the water up as the same amount of white paste was on the bottom and sides of the distiller. I expected to see a clean distiller with the Hydroviv filter on and in place. I don't know what to think
  

  Hydroviv, LLC

  Date: 08/30/2023

  Hydroviv systems are not water, softeners, demineralize hours, our systems are not sold with this intention, nor do we make any claims in those regards. Our systems are designed to remove reported contaminants from your water based on area, this is stated clearly on our site. Unfortunately, many consumers do not complete due diligence to seek this information, and instead make assumptions. Our team is available via live chat or email to answer any questions any consumer might have before they make a purchase based on those incorrect assumptions.

• Review fromGail B.

  Date: 08/02/2023

  1 star

  Gail B.

  Date: 08/02/2023

  RECEIVED MY SECOND UNDER THE SINK FILTER. TUBING PART WAS MISSING AND CANISTER WAS SOLID STUCK ( SO THAT YOU COULD NOT REPLACE THE FILTER IN 6 MONTHS) WHEN I CONTACTED HYDROVIV THEY DONOT ADDRESS THE CONCERN THAT IT IS DEFECTIVE. RATHER THEY GO OFF AND SEND INSTRUCTIONS WHICH I DID NOT NEED, I FINALLY GOT THEM TO SEND RMA AND WHEN THEY RECEIVED IT THEY CHARGED ME RESTOCKING 25% FOR RETURNING A DEFECTIVE UNIT. THIS IS NOT A SOLID COMPANY BUT A VERY DISINGENUOUS COMPANY LIKE FRAUD.
  

  Hydroviv, LLC

  Date: 08/03/2023

  Thank you for the feedback! Upon reviewing your information, we do see that the support agent you were working with offered to overnight any replacement parts needed. Again, the systems are hand-tightened by our production team in Knoxville. We have added the initial step of enduring this has not become loose during transit. Your initial correspondence mentioned a missing "funnel at the end of the tubing" which was unclear to our team as the tubing fits into the push-connection. We are so sorry to see that your frustration over unclear communication resulted in a return of a unit that was quality checked and ready for installation.

• Review fromVeronica (Vee) W

  Date: 07/05/2023

  4 stars

  Veronica (Vee) W

  Date: 07/05/2023

  I actually love the product. We live in an area that has PFOS, PFAS in the water and I feel much more confident in my water using this product. The reason I’m only giving 4 stars is because I am having problems contacting customer service in order to change the number of filters I want to receive with each shipment. The number they have for customer service says they have a high call volume and to contact them online. I’ve yet to figure out how.
  

  Hydroviv, LLC

  Date: 08/03/2023

  Thank you for the feedback! We have agents available via live chat M-F 10am-6pm EST as well as Sat-Sun 10am-2pm EST. You are also able to send your request to [email protected] or simply click on the ACCOUNT login link at the top right of all pages in our online store.

• Review fromAnn W

  Date: 03/16/2023

  2 stars

  Ann W

  Date: 03/16/2023

  I purchased a filter, and had buyer's remorse once I received it. We received zero instructions with our filter, and when I complained, they emailed me a you-tube video. When I asked about the return policy ( the alleged 30 day money back guarantee), I was given the return policy. You have to get authorization to return it, they charge a 25% restocking fee, you pay all return shipping, and assume all responsibility for return damages (which they make sound inevitable). They go on to say that if it is returned damaged, they don't owe you a dime. How's that for a 30 day money back guarantee? Instills a lot of faith in the company and the product!
  

  Hydroviv, LLC

  Date: 03/17/2023

  We're sorry to hear that you had issues with our return policy and that you didn't receive instructions for your filter. We take customer satisfaction very seriously and would like to address your concerns.
  
  
  
  As you mentioned, our products are customized to your specific water filtration needs based on your location. Due to the personalized nature of our products, we do charge a restocking fee of 25% for returns. This is clearly outlined in our return policy, which we encourage all customers to review before making a purchase. We understand that this policy may not work for everyone, but it allows us to continue providing high-quality, customized products to our customers.
  
  Regarding the lack of instructions, we apologize for any confusion. We strive to provide clear instructions and guidance with all of our products. We appreciate your feedback and will use it to improve our processes in the future.

  
  

  We also want to clarify that any damages incurred during return shipping are the responsibility of the customer, as outlined in our return policy. However, we do stand behind the quality of our products and will work with you to address any issues or concerns.

  
  

  We hope that we can work towards resolving this issue and earn back your trust in our company and products. If you have any further questions or concerns, please don't hesitate to reach out to us.
  
  
  
  Best regards, Hydroviv Customer Support