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Business Profile

Tree Services

JB Tree Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fri, *** 6th at 9AM ****** with JB Tree Service came to our prop to give a quote on a large tree that fell in our back yard. While there he looked at the tree and took a picture. Backyard is on downhill slope, only access to the area is via a narrow terraced sideyard. We discussed the limits and that there would be no way to remove the tree other than rolling it downhill to back of prop. I informed him that the uprooted root ball was to be removed in order to fill in the hole that remained. Discussed no way to get a grinder down to that area. He told us he could do the job for $850 and could do it the next day if we let him know by 3pm. I rcvd the quote and text that if we let them know by 1pm that they could do it that day. After looking over quote, I texted to verify that quote incl removing the root ball (stump). After a bit of confusion as to which site we were talking about, I sent a pic to remind, he verified yes, quote incl cutting up the tree trunk and stump and moving to the back of the property. Sat. crew showed up @ 8:15am, showed the site, explained they were to remove the trunk and roots. They were there less than an hour, made 5 cuts to the trunk and rolled to back of prop. Said they were thru, I asked about the stump (roots) and was told someone would come later that day to remove. Texted ****** to verify. At that point he says he wasn't aware of the slope and terraces that prevented grinding the stump, they can't remove the roots and the would take off $200. I informed him that was not the quote verified and agreed to and would not be paying until the job was completed as quoted. Told him I felt like this was a bait and switch. Do the easy stuff, leave the hard stuff and still try to charge 70% of original quote. Said he would see what he could do and be in contact with me. A week and a half and still no word, haven't finished job and getting billing notices for full amount.

    Business Response

    Date: 05/18/2022

    Business Response /* (1000, 5, 2022/05/16) */ We have call the client he was very rude and we did he's job for free, because we not going to risk our employees because is a downhill

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