Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a2022 Dodge Ram 1500 4x4 from Lenoir City Dodge delivered to me on 4-17-2025. When I went to the dealership to buy the truck I asked the salesman if the truck had limited slip rear end he wasn't 100% sure, so he went and asked someone and when he returned he said "yes". I said great because it was a deal breaker if it didn't have limited slip. So on 4-23-25 I was driving the truck on a gravel driveway on a hill and 1 tire was spinning not 2. I called Lenoir City Dodge parts dept. gave him my VIN # and asked him to see if my truck had limited slip and he said "NO". Then I called the salesman and asked him did he recalled our conversation about the limited slip rear end and he said "yes". when I told him that I talked to there parts man and he said that the truck didn't have limited slip the phone went dead quiet. I let him know that was upset and disappointed and how where they going to fix this problem. I said to him they could get the parts to make it limited slip or refund my money. He said the GM would call me. The GM called me and basically told me there was nothing he could do and I replied that it was his sale person that told me that the truck had limited slip and he said "sorry". I would have never bought this truck and they made the mistake and I have to suffer and spend additional money to fix the problem.
Business Response
Date: 05/03/2025
We disagree with the directness of the limited slip conversation. Mr. **** was at the store for about 4-5 hours. While showing the vehicle, Mr. **** had asked several questions about equipment on the vehicle. Limited slip was one of the questions asked, and it was in fact answered by the sales person as he wasn't sure. The conversation continued about different aspects of the truck. To address the concerns about limited slip, his salesperson stated that putting the vehicle in 4x4 Auto would allow the vehicle to accomplish the customer's needs. Also, we gave the customer a copy of the window sticker to review all the equipment on the vehicle.
During the negotiation of the price, I personally sat down and discussed several things with Mr. ****. At no time did limited slip come up while I was reviewing the information on the truck. He wanted to get a pig tail installed on the truck, a tire quote, and the majority of the time Mr. **** spent with me was negotiating a price.
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Thank You,
** ******Customer Answer
Date: 05/06/2025
Complaint: 23245900
I am rejecting this response because: When ****** and I was going over the truck, I saw the 4WD AUTO option and asked about it.****** told me what that option did. I asked him about the 321 rear end and if it had Limited Slip, he wasn't sure so he went and asked and when he returned he said 'IT DID HAVE LIMITED SLIP'. On 4/23 when talking to ****** he said the option of using the 4WD AUTO would take the place for the truck not having Limited Slip. The info given to me was wrong and Lenoir City Dodge should do what's right. As for the sticker label for the truck I didn't question the rear end because I had already confirmed that the truck had Limited Slip. It's to bad its come to this Lenoir City Dodge have friendly people. Do what's Right.
Sincerely,
***** ****Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get the u90 recall done to my vehicle for quite some time and have had to involve the manufacturer just to get the ball rolling on it. I finally got it scheduled for 2/15 and the day before (2/14) I'm told the tech that is supposed to fix it is sick and the next available appointment is ANOTHER month out (3/14). This car has been undriveable for a year and they just keep pushing it back. They won't tow it or offer a loaner either. This is inexcusable and I need my car in working condition in a timely manner or they need to replace it. I don't know why they are trying to get out of it but it's disgusting.Business Response
Date: 02/29/2024
We definitely want to take care of this matter. Can you please provide me with some additional information on truck vin, year, model of truck.
Thank you,
** ******
Customer Answer
Date: 02/29/2024
Complaint: ********
I am rejecting this response because it was the only way to respond to the inquiry regarding my information. The vin is ***************** for my 2025 chrysler 200 limited. I realize the excuse that was given to me but this has been going on for months and is just simply not a good representation of the chrysler brand. It doesn't feel like there is any intention to fix the issue.
Sincerely,
****** *******Business Response
Date: 03/01/2024
I would personally like to speak to ****** ******* on this matter please. This is my contact information, ** ****** - *************
I will be willing to take care of this matter asap.
Thank you!
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