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Business Profile

Eyeglass Suppliers

Blount County Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order glasses through Blout County Eye Center.

    Did not delever within stated time frame. Had to follow up multiple times to get glasses and they were still not ready. Eventually had the glasses shipped.

    But asked for a refund when the glasses were not delivered and was provided with misleading responses about that the insuarance would be lost if I didn't take the glasses.When I spoke with insurance later on, ths was found to be inaccurate.

    Since taking the glasses, I've found they are too strong and I am not able to use them. Since it's been a nightmare to work with them, I simply want our money back for the glasses. The exam and service was fine and am not asking for that back.

  • Initial Complaint

    Date:08/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29th, I took my son to the Blount County Eye Center for an appointment. once we were done with the exam they took us out to pick out glasses. my son picked out a pair of glasses and gave them to the attendant. The Blount County Eye Center worker then took the glasses and said they would be ready in 2 weeks. I asked why they would not measure my son's face for the correct fit and they told me they didn't have to measure since they had his last measurements on file. I reminded them the last time he was in for glasses was two years ago and he has grown since then but they still refused to measure his face. They also would not let me pay extra for transitional glasses. They refused to help me any further. I made a big deal out of this and they told me to get out and since I was being difficult they would not send my son's glasses off and I would have to go somewhere else to get glasses. I can not do this since they already ran his doctor visit through his insurance and his insurance will only pay for glasses once a year so they owe me a pair.

Blount County Eye Center is NOT a BBB Accredited Business.

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