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Business Profile

Garbage Removal

Carl's Garbage Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted a local service for trash pickup when we moved into our new home. In October, we starting having issues with them showing up when they were supposed to and not collecting trash they were contracted to collect. When we called to complain, the office manager, *******, was extremely rude and after talking with the office staff three times and being told the issue would be fixed ******* called us and told us they were sending us an extra bill for $20 because they had to come back out to pick up trash. We informed "*******" that they had to come back out because they didn't pick it up two Fridays in a row and that was not our problem. We did everything the office staff told us to do after we spoke with them multiple times. I explained that we would not be paying an extra charge, nowhere in the contract does it say that, and that if they were going to charge us extra each time they failed to do their jobs that we would find another trash collection service, and she "politely" told me " that's fine bc I'm canceling your service anyway." We called the next day and asked for the owner or a manager or someone above "*******" to call us back but we never received a call. We did however receive a $20 bill in the mail for the "extra trip" and they have continued to charge our debit card for monthly service that they are not providing and that we were told was canceled over a month ago. When I call the only number available for the business I get the run around and no one seems to be able to cancel the account other than "*******" who is conveniently busy, and they are supposedly unable to get hold of the owner or anyone who can resolve the issue for us. This has been going on for over a month. When I went to their Google reviews I saw multiple complaints about the same issues we are having and I believe they may be purposefully not returning calls in order to accrue more charges/money. I have no other means of contacting the business owner and would like help.

    Business Response

    Date: 12/09/2022

    Consumer Response /* (2000, 6, 2022/11/25) */ The owner finally called us back Nov 23rd and said he is going to take care of the issue and cancel the account with a zero balance. Hoping this will resolve the issue. Thank you.

Carl's Garbage Service is NOT a BBB Accredited Business.

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