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Business Profile

Nursery Stock

Bluffview Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursery Stock.

Important information

  • Customer Complaint:
    BBB has attempted to gain this company's voluntary cooperation in responding to and resolving their customer complaints, however, the business fails to respond. BBB will continue to accept complaints from consumers and notify the business.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following order was placed. Ive tried to email the company, but the email is invalid. I have also tried to call the contact number. One rings busy and the other is straight to voicemail that is full. I was charged the $75. I just want my plants or a refund.Body of email cut and pasted below:This email is to confirm the receipt of your recent order from Yhst-*************** You can always find out the current status of your order by going to ************************************************************************************** Name Code Qty Each Options *********************************************************************** white dwarf trillium newitem280967641 6 ***** root systems,Trillium pusillum Subtotal ***** Shipping 9.00 Tax 0.00 Total *****

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered plants June 19, 2023 for delivery in September 2023. (this may seem odd, but it actually quite common to order plants in the spring for fall delivery.) I paid in full in June, including the delivery fee of $9-- $49.50 total. I have tried to reach the seller through the three phone numbers and two emails given on their web site and invoices (tried many times --on numerous dates). One phone number is continuously busy. The other phone number goes to a voice mail that is always full. Neither email address has resulted in any response (sent several times).This appears to be a scam. There are some positive reviews (could be real or could be fabricated), but also many negative reviews and reports by other scammed customers. See Better Business Bureau reports from other customers and ****'s Garden reviews ********************************************** . ( At the time I ordered, I had not done the research --so, I did not know this when I ordered).Ideally, I would like delivery of the plants I ordered. If that is not possible, I would like a full refund. I also hope that BBB will investigate and restrict scamming activities of this seller. I will know better next time -- but please protect other buyers!Thank you for your time and attention.--*******************

  • Initial Complaint

    Date:05/30/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with bluffviewnursery in the amount of ***** on May 13th. I received a confirmation email acknowledging my order and my account was charged ***** for the plants I ordered. After 10 days I still did not receive any shipping information. I tried to call and one number was out of service, another rang busy every time I tried it. I have sent two emails to ***************************** and still have not received any reply. As of today I still have no updated order information and still have not received the plants I ordered.

  • Initial Complaint

    Date:04/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed online at ************************************ on March 14, 2023. An email confirmation was received the same day. Order number was yhst-***************-****. The items ordered were never received. I have had no response to several emails to the nursery. *******************************

Bluffview Nursery is NOT a BBB Accredited Business.

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