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Business Profile

Bank

First Horizon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Horizon has 34 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer of ******************** Bank since August 2024 I have checking savings and secured credit card and I have even referred 2 people to First Horizon Bank to open checking accounts on June 16th I called into sales and applied for a classic Unsecured credit card and I was declined due to my credit history I am victim of identity theft I have a few accounts and collections on my credit report due to ************************ breach which I all my information was comp;promised several accounts was opened using my identity I am asking that First Horizon please reconsider my unsecured credit card application and take into consideration my secured card account history with ******************** please approve a starter limit for me to prove my credit worthiness as a goodwill customer ********************** gesture I am on social security disability and also do odd jobs I have deposited over $3,750 into my checking account during month of June I have kept my secured credit card in excellant standing or if you cant approve a new unsecured credit card can you please unsecure my secured credit card for the $300 credit limit

      Business Response

      Date: 06/27/2025

      Good Afternoon,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Horizon purchased ************, who issued me a personal credit card. My payment due date is the 22nd of each month, which I pay over the phone. However, when I contact their payment center, both the automated system and a live customer ********************** representative tell me they cannot accept a payment on that date. I have to keep attempting to make the payment sometimes up to 2 weeks past the due date, causing a late payment to be reflected on my credit report. Any banking institution who issues a credit card should be able to accept a payment, both on scheduled payment dates and any other time the client wishes to make additional payments to reduce their amount owed. They keep stating that in order to make payments of this nature, I must open a saving and/or checking account with their bank. This would require maintaining a minimum balance on the account and it may be subject to monthly service fees. Their call centers are not helpful in resolving this issue, supervisors cannot override the payment policy, and local branch offices will not address the issue on the phone.

      Business Response

      Date: 06/06/2025

      Good Afternoon,

       

      Please find our response to this complaint attached.  Thank you

       

      Sincerely,

       

      First Horizon Bank

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called today as i couldnt access my online account. Spoke to an agent named "Bo" who could not only not assist me, but ignored my requested 18 times to politely speak to a supervisor. I would love the call to be pulled and a corporate contact back. I will be closing out my account at my nearest convenience.

      Business Response

      Date: 05/30/2025

      Good Evening,

       

      Please find our response to this complaint attached.

       

      Thank you,

       

      First Horizon Bank

      Customer Answer

      Date: 05/31/2025

       
      Complaint: 23384691

      I am rejecting this response because:

      I didnt receive any formal response from the business nor a follow up call as I asked for the call to be pulled regarding the unprofessionalism.


      Sincerely,

      **** ****** Iii

      Business Response

      Date: 06/02/2025

      Good Afternoon,

       

      Thank you for reaching back out.  The written response to your complaint was mailed to the address indicated on May 30, 2025.  In the acknowledgment letter we uploaded on May 30, 2025, we advise you of this information and ask that you allow 7-10 business days for receipt of the written response.

       

      Thank you,

      First Horizon Bank

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently have a savings account with **********************, as it is the only way I can access my money locally, my other bank does not have a branch in my state. I deposited a mobile deposit to my savings account with knowledge that it takes 2 business days for a check to be available to be accessed. I did this mobile deposit Tuesday at 11 am. It was posted to my account yesterday but still not available. Checked today (Friday) and it was still posted but unavailable. Called customer ********************** and they told me it wouldnt be available until next Wednesday. A week and a day after I had deposited it. They told me to call my local branch manager to release the funds earlier. Called my local branch (******** in *****************, **) and the branch manager said well you did mobile deposit because it was convenient and a mobile deposit to a savings account???? That is by far the slowest way to access your money. Kind of ruins your weekend plans huh? I did mobile deposit because I live 45 minutes from the branch, have three kids under 4, my husband is deployed and I deposited the check to buy a car after ours stopped working. I dont need a branch manager at some ******** to be condescending to me. I think its outrageous to make me sound stupid for expecting not to wait 8 days for my check to be cleared.

      Business Response

      Date: 05/30/2025

      Good Evening,

       

      Please find our response to this complaint attached.

       

      Thank you,

       

      First Horizon Bank

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2025 I was trying to setup a new acct online with ******************** when the online application gave me an error. I called the number listed for the ****************** and spoke to a woman who informed me that I would need to wait a few days for the $50.00 deposit to fall off. After a week the deposit was still showing pending even though my application was denied. It never takes a week for a pending charge to fall off EVER!!!! I want my $50.00 deposit back especially since you were not able to open me an acct. These people are holding my money hostage!!!!!!!!!!!!!

      Business Response

      Date: 05/14/2025

      Hello,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is not letting me access my funds and placing hold accounts and on top of it not letting me close this account! Both corporate and local banking is rude and will not do anything to fix the issue! This is not right or okay to do to any one !

      Business Response

      Date: 05/08/2025

      Hello,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      ****** *.

      First Horizon Bank

    • Initial Complaint

      Date:04/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Horizon *************************, ** Date: March 29, 2025 Around 4ish/5ish Mgr: **** Spoke with **** customer solutions at ************ Case# *******

      Business Response

      Date: 05/05/2025

      Hello,

       

      Please find our response to this complaint attached.   Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:04/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on April 4th we got a letter from our local first horizon branch , stating our 2 business account will be close per the bank decision. we ask the branch manager for explanation or reason and nothing was provided. as well we call the customer *********************** line and their answer was, we got no notes on the acct. at this point I'm seeking an explanation to why the account is been close . after 14+ of business with this bank, since it used to be call ***************************** and has change the name several times. I just want the main reason . since this feel like a slap on the face. been treated like this. even though been personal customer for 23 plus years. my name is ***** ******** the owner of this acct. phone number is **********

      Business Response

      Date: 04/11/2025

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the bank location ************** today at March 25 12:30pm. Im a new customer with ******************** Bank and I came in today with bad experience from 2 of the employees (black females). Theyre were acting very rude, unprofessional, and upsetting attitude towards me. One of the ladies stated She want too much as if its not her job to help the customer. I wanted to change my pin number but I couldnt because laughing was more important to them than work. Hopefully this message reach the manger.

      Business Response

      Date: 03/28/2025

      Hello,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CANT GET THE BANK TO CLOSE AN ACCOUNT

      Business Response

      Date: 03/17/2025

      Please find our response to this complaint attached.  Thank you.

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