Reviews

This profile includes reviews for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Horizon has 34 locations, listed below.

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  First Horizon

  165 Madison Ave Fl 7 Memphis, TN 38103-2741

  
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  First Horizon

  5931 Stage Rd Bartlett, TN 38134-4521

  
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  First Horizon

  6891 Summer Bartlett, TN 38133

  
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  First Horizon

  1182 W Poplar Ave Collierville, TN 38017-3196

  
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  First Horizon

  325 Oil Well Rd Jackson, TN 38305-7926

  

Review Details

• Review fromPeter N

  Date: 07/16/2025

  1 star

  Peter N

  Date: 07/16/2025

  Stay away from Trinity branch.Misleading practices and out right lies.

  First Horizon

  Date: 07/17/2025

  Hi ***** Neck,

   

  Thank you for reaching out.  We are sorry to hear you feel this way, but we appreciate your feedback.  We assure you this information has been appropriately forwarded and documented.  If you need further assistance, please don't hesitate to contact us.

   

  Sincerely,

  First Horizon Bank

• Review fromDee P

  Date: 07/09/2025

  1 star

  Dee P

  Date: 07/09/2025

  Stay away from first horizon bank in ***********. They are trained to do nothing which they do well. . It starts in management and trickles down. Save yourself the headaches , the loss of your money, and time.

  First Horizon

  Date: 07/10/2025

  Hi Dee ***************************** you for contacting us.  We are sorry to hear you feel this way and would like to hear more about your experience.  If you wish to discuss your concerns in detail, please call our Client Services Team at **************, Monday through Friday 7a-10p ET, and Saturday 7a-5p ET.

   

  Sincerely,

   

  First Horizon Bank

• Review fromEvan S

  Date: 05/30/2025

  1 star

  Evan S

  Date: 05/30/2025

  I want to share my deeply disappointing experience with First Horizon Banks online account opening and closure process. After I voluntarily decided to close my newly opened account, ******************** falsely reported me to ChexSystems with a suspected fraud activity designation.This false report was entirely inaccurate I have never had any fraud, overdrafts, or suspicious activity on my accounts. Despite initiating the account closure myself, First Horizon knowingly and unjustly flagged me, which caused my other bank accounts, including those at ***************** to be frozen. This led to significant financial disruption, inconvenience, and stress.Although I contacted First Horizon multiple times, the inaccurate information was only removed from *********** after I firmly demanded to a Mr. ********* ***** at First Horizon. The delay and poor handling of this serious matter are unacceptable.I strongly urge First Horizon Bank to improve their internal processes to prevent wrongful reporting and to treat customers with the fairness and respect they deserve.

  First Horizon

  Date: 06/02/2025

  Good Afternoon,

   

  Thank you for voicing your concerns.  We are sorry to hear about your negative experience.  We will investigate this matter further and send written correspondence to you directly upon completion of our research.

   

  Sincerely,

  First Horizon Bank

• Review fromKevin P

  Date: 04/29/2025

  1 star

  Kevin P

  Date: 04/29/2025

  If you have a business dont use them. You will not be able to operate effectively. They will constantly lock your card if you make to many transactions back to back. You can verify its not fraud and you still will not be able to make transactions. Also they charge fees for statements. No loan options for businesses either.

  First Horizon

  Date: 05/01/2025

  Hi ***** ****,

   

  Thank you for reaching out to us.  We are sorry to hear about your less than positive experience; however, we appreciate your feedback.  If you wish to discuss your concerns in detail, please contact us at **************, Monday through Friday, 7a-10p ET and Saturday, 7a-5p ET.

   

  Sincerely,

   

  First Horizon Bank

• Review fromMayme G

  Date: 04/28/2025

  1 star

  Mayme G

  Date: 04/28/2025

  ZERO stars! Horrible experience. I would not use this bank ever again. I live in ******* and was selling a home in ***** and purchasing a home in *******. My mortgage advisor informed put me into a 7 year arm and told me I could reamortize my mortgage as soon as I paid the loan principal down when I sold my home in *****, which I did a month later. I put the proceeds into my principal at First Horizon and greatly paid down the principal and asked for my reduced payment. (It took over a week for the funds to be transferred into my mortgage even though I had the proceeds in another First Horizon checking account which they made me set up.) My advisor told me after working there 7 years, he never had anyone actually do that and after speaking with the bank management, it was their policy the customer had to wait 12 months before that was possible. He was "sorry." So I am paying 3x what my mortgage should be for 12 months. I was told I could get a small percentage off to refinance with them but the rates had gone up. I will be switching banks as soon as rates go down!

  First Horizon

  Date: 04/29/2025

  Hi ***** ****,

   

  Thank you for reaching out.  We are sorry to hear this happened and that your experience with us was less than positive.  If you wish to discuss your concerns in further detail, please don't hesitate to contact us at **************, Monday through Friday 7a-10p ET, and Saturday 7a-5p ET.

   

  Sincerely,

  First Horizon Bank

• Review fromTae’Lure T

  Date: 04/04/2025

  1 star
  HORRIBLE !!!!!!!!!DO NOT USE THIS BANK!!!!!They changed the name from First Tennessee Bank to First Horizon because theyre trying to hide ALL the HORRIFIC misdeeds that they have ******* roommate stole a cashiers check with someone elses name in the cashiers check, the cashiers check was worth thousands and thousands of dollars.The roommate was able to deposit the stolen cashiers check into his First Tennessee Bank account without ANY questions or a signature from the cashiers check owner. How was this even possible? Incompetent First Tennessee Bank employees allowed a thief to deposit a stolen cashiers check into his First Tennessee Bank account without a signature and someones name was clearly on the check without ANY questions!!!!! As soon as the owner of the stolen check realized it had been stolen, the owner called the out of ********** to report the check had been stolen. At this point the out of state bank was able to track that FIRST TENNESSEE BANK HAD AUTHORIZED THE DEPOSIT OF A STOLEN CASHIERs CHECK!!!!!!Changing the name does not hide the sins of this bank!!!!They didnt care that the money was stolen.What else are they doing in the dark behind closed doors!?!?!

• Review fromJillian N

  Date: 03/27/2025

  3 stars

  Jillian N

  Date: 03/27/2025

  I have been a customer with ********************** Bank for a little over a year now and I'm having constant problems with my debit card sometimes my debit card will work to make purchases sometimes it won't some of my bills can get paid with my debit card some won't they say the address is wrong but the address is correct because I've went to the bank and ask them I've got numerous new cards it's the same problem with every single card and they're constantly sending you fraud alerts for bills that you pay normally every month and charges that you make normally every week. I wish I would have checked into the reviews a little more before I switched from *************** that I had for 18 years to first horizon Bank so that I could have a closer Bank to where I live. Do better first horizon your customers are depending on you and trusting you with their money.

  First Horizon

  Date: 03/28/2025

  Hi ******* ******,

   

  Thank you for reaching out to us.  We are sorry to hear you've encountered these issues. If you wish to discuss your concerns in detail, please don't hesitate to contact us.  We would be happy to see how we can help.

   

  Sincerely,

  First Horizon Bank

• Review fromR. Dennis W

  Date: 02/14/2025

  1 star

  R. Dennis W

  Date: 02/14/2025

  Their computer system not user friendly. They had merged my personal, business and church accounts all together. We asked that the church accounts be removed and a new log in created. First was told that business and personal could not be co-mingled. Wrong! They put my business with the church. Now we are faced with reentering all personal payees and our payment history will remain with the church accounts. If a mistake is made entering the payees, you can not edit.The only thing editable is the payee phone number. Trying to pay more than one bill per day is all but impossible. We were told it is a "time out" problem. Guess we type too slow. We were told that our account manager xxxxxxxxx denied the request to combine our personal and business accounts. Never met xxxxxxxxx, he is not even at the branch where we bank. Tech service could not explain how two of our payments were not made, even when we gave them the confimation number. Was told a ticket was generated and we would be contacted next day. Next day never happened. The pay on line system is not user friendly.

  First Horizon

  Date: 02/19/2025

  Good Afternoon, ****** ******,

   

  Thank you for reaching out.  We are sorry to hear this happened, and we are more than willing to see how we can help.  If you would like to discuss your concerns in detail, please don't hesitate to contact us.

   

  Sincerely,

  First Horizon Bank

• Review fromDebra W

  Date: 02/10/2025

  1 star

  Debra W

  Date: 02/10/2025

  This financial institution does incompetent, unprofessional and illegal business . My mother ***** ******* did a power of attorney to gain access her now deceased husband accounts. Now they're refusing to allow her access since his passing to the accounts or speak with her. No type of communication what she needs to do to gain access to the accounts. He hasn't received statements in over 2 years. People don't do business with these thieves. Horrible that mother who is a senior got go through this unprofessional mess that they're rendering. Keep your lying rebuttal.

  First Horizon

  Date: 02/12/2025

  Good Afternoon, ***** **********,

   

  Thanks for reaching out to us.  We are sorry to hear about your mother's experience.  Please keep in mind that, generally, authorization granted by Power of Attorney documents is revoked upon the death of the authorizing party.  If your mother would like to discuss her situation in detail, we would be more than willing to see how we can help.  Please visit us at your nearest banking center for further information.

   

  Sincerely,

  First Horizon Bank

• Review fromAlexandra E

  Date: 01/23/2025

  1 star

  Alexandra E

  Date: 01/23/2025

  I had the worst experience at the ********************* branch in ********** at 9:22 on 1/23/25. ****** refused to cash my check, and fake called the account holder to verify it. The representative smacked her lips and made rude comments before even looking at the document. I attempted to ask questions because understandably mistakes happen, and I have never had an issue cashing my payroll check. (I also had the check stub) I had to drive downtown to a different location where they had no issue. She told me that I need to stop preventing her from doing her job. She proceeded to ignore my questions, and talk over me as she took new guests in the drive through. She told me that the owner of the company had to call her to verify it, but the owner of the company I work for hires a payroll team and owns multiple businesses, I havent even met the man. Never in my life have I seen a teller act so rude, and lack of basic communication skills is a direct product of unqualified people working in a branch who could care less about customers . ********************** should hire more capable and professional people. The disrespect was equivalent to someone spitting in my coffee.

  First Horizon

  Date: 01/27/2025

  ********* *********,

   

  Thanks for reaching out to us.  We are sorry to hear this happened and that the level of service you received does not match that of the standard for which we strive.  This information has been recorded and we will look into it further.  Thank you for voicing your concerns.

   

  Sincerely,

  First Horizon Bank