We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Catalog Shopping

Mr. Christmas, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The items was return 0' Outdoor Climbing SantaMr. ChristmasOrder #*****Order total$514.99Order dateNov 161 10' Outdoor Climbing Santa10' Outdoor Climbing Santa$499.99Subtotal$499.99Shipping$15.00Taxes$0.00Total$514.99Show more

    Business Response

    Date: 12/22/2022

    Hello,

    We do not have a record of a return request or return authorization under this order number. We also do not have a record of receiving this item back. If this item was returned, please email customer service with the return tracking number and we will be happy to look into refunding the purchase.

    All the best,
    ****
    Mr. Christmas Customer Service

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They gave me information on who to contact for parts and for almost one year the parts are not available. After trying all this time I sent Mr. ******** a copy of all the emails to there parts supplier and it has been 3 weeks with no response. When you call Mr. ********************** you can not get a live person and the name who responded to the original email is not in there company directory. There is also no way to leave a voice-mail. All are full. Purchased a product with a missing battery cover and just want to get it, why is there customer service not responding and why would they have a parts supplier who can't supply parts just keep saying contact us back. When you contact the parts supplier they say the same thing. Check backin a couple months. Don't think they care at ALL. SUCH POOR CUSTOMER SERVICE, AKA DOESN'T EXSIST!

    Business Response

    Date: 11/10/2022

    We are extremely sorry to hear about the experience this customer had with our third-party parts supplier. As it is a separate company, we do not have control over their customer service or how they respond to customers. We have reached out to that company regarding this customer's issue and how it was handled so this does not happen again.

     Unfortunately, this customer's emails were flagged by our system as potential spam and did not make it to our customer service team which is why they did not receive an immediate reply. Our team has since reached out to the customer to resolve this matter.

Mr. Christmas, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.