Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ************************ on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 06/06/2025

  This person had a file placed for collections. They dispute the account in writing on 1/3/2025. We responded in writing on 1/16/2025, well within the allotted 30 day period. THIS DEBT HAS ALREADY BEEN LEGALLY VALIDATED. So now this person has filed a complaint, which is nothing but an attempt to damage our company's reputation. Not once has this person called our office or responded when we attempted to reach him/her. 

  Our company does NOT buy or sell accounts. All accounts/debts are assigned by the original creditor. Out of courtesy, i have attached the file contents (validation materials) for the individuals review/records. We have no legal responsibility to answer duplicate and or frivolous disputes so this will be the final time we provide this information.

  The account was marked as and is reporting as a disputed account and it will continue to report until paid, discharged in bankruptcy, or until the reporting statute expires. It will not be deleted.

  If this person would like to contact our office to resolve this matter, one of our professional representatives will be happy to discuss repayment options with him/her.Our phone number is ************. 

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Absolute Recovery Services. I do not have a contract with Absolute Recovery Services, they did not provide me with the original contract as requested.

  Business Response

  Date: 04/14/2025

  My agency's contracts are with its clients, not the customers that owe them money. This person has never made any attempt to resolve this account other than filing multiple electronic disputes, all of which were answered in a timely fashion and answered completely. But, since this person feels the need to file a complaint on a business they have never spoken to or dealt with, I have attached for their review the contract they signed with my client and the details behind the amount being reported to their credit. This account will not be deleted and shall continue to report until paid, discharged through bankruptcy, or until the reporting statute expires. If this person would like to contact our office, one of our professional representatives will be happy to discuss repayment options with him/her that fits their budget. 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ******

  2495 Niblik Pass 102A

  *******, TN 38016

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Absolute Recovery Services. I do not have a contract with Absolute Recovery Services, they did not provide me with the original contract as I requested.

  Business Response

  Date: 03/28/2025

  Our company's contracts are with our clients, not people that owe them money. This matter has already been adjudicated and a copy of the judgment is attached. This account will continue to report until paid, discharged through bankruptcy, or until the reporting statute expires.

  If this person would like to contact our office at ************, one of our professional representatives will be happy to provide repayment options available. 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why AB ******* is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1421 Amount Disputed: $5167

  Business Response

  Date: 03/18/2025

  The allegations in this complaint are false. This person has never contacted us and requested a copy of anything. He/she has disputed the account multiple times electronically to the credit bureaus at which time the information regarding what is owed was submitted the the bureaus and the account is now being reported as disputed. When this account first was assigned to our agency, which does not buy or sell debt, we spoke with an individual who claimed to be his/her spouse who told our agent that she would have this person call. We never heard back from this person. All attempts to contact this individual have been unsuccessful. 

  Our contracts are with our clients, not with the tenants/consumers that owe them money. This debt derived from a legal, binding lease contract (the lease was broken by this consumer) and this account will continue to report to the credit bureaus until paid, discharged through bankruptcy or until the reporting statute expires. 

  If this person would like to contact our office and request of copy of the file contents including the lease, ledger, estimate of charges he was provided when he gave notice that he was breaking the lease as well as picture IDs submitted with the tenant application, our office will be glad to send those items for review upon written request or faxed request. Our fax number is ************ and our mailing address is ***************************************. Also, if the consumer would like to contact our office to explore repayment options, we will be happy to assist with that also. Our office telephone number is ************.

  I

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Absolute Recovery Services. I do not have a contract with Sonder Luxury Suites, they did not provide me with the original contract as I requested.

  Business Response

  Date: 03/04/2025

  This individual left owing charges on a lease contract for a commercial space that this person rented.  In the end of their tenancy, the tenant had a running balance and vacated the property owing our client money for the leased space. 

  The lease contract this consumer signed and was obligated to, is attached.

  Although this consumer is "demanding" that this be removed from her/his credit, it will continue to report as a disputed matter until paid, discharged through bankruptcy, or until the reporting statute expires.

  If this person would like to contact our office, one of our courteous professional account managers will be happy to work with her/him on a repayment plan that fits their budget.

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************** . I do not have a contract with Absolute Recovery Services . They did not provide me with the original contract as I requested.

  Business Response

  Date: 12/09/2024

  This person had a collection account placed with our agency on 7/3/2023, a portion of which includes a judgment awarded in our client's favor on ***************** Sessions docket number *******. The file submitted for collections is attached for the consumer's review. This account was disputed and is reporting as such to the credit bureaus. Our contracts are with our clients, not the individuals that owe them money.

  This account shall continue to report until the reporting statute expires or the account is paid or settled.

  If the consumer would like to contact our office, one of our courteous, professional representatives will be happy to explain repayment options to the consumer. A copy of the judgment from the courts is also attached to this response. 

• Initial Complaint

  Date:11/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ABSOLUTE RECOVERY SE, I do not have a contract with this collection agency, nor have the agency provided me with the original contract.

  Business Response

  Date: 12/09/2024

  The allegations in this complaint are false in the sense that the consumer claims he was never supplied the original contract. Since this file was assigned to our agency in April of 2020, this consumer has filed numerous disputes as well as complaints and each time he was supplied the requested information. It is ONCE AGAIN attached to this response. Our agency has no legal obligation to continue to respond to duplicate, frivolous disputes/complaints and this will be the FINAL response.

  If the consumer would like to discuss the matter, he can contact our office and one of our professional staff members will be happy to assist him and let him know what options are available for repayment or settlement. This account WILL continue to report as disputed until the reporting statute ends or the account is paid/settled.

  Our contracts are with our clients, not the individuals that owe them money. 

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt at The Park Apartments and Absolute Recovery Services because I did not live at any apartments in *******, ********* named the Park Apartments and do not owe any complex named The Park Apartments or Absolute Recovery Services $8805. I did not live there and do not know how this company got my personal information. I reached out to Absolute Recovery Services back in ***************************************************************************************************** that I let it go, and it is still on my credit report as of today 11/18/2024. I do not know who these people are and why they are asking me to pay them money when I never rented from them.

  Business Response

  Date: 12/06/2024

  This individual had an account placed for collections with our agency in 2021 that remains unpaid. Attached is a copy of the file placed with our agency including this individual's IDs that she provided to the property at time of rental. An eviction was filed in this matter on ********* docket# *******.

  Our agency reports all debts that derive from a written contract to the credit bureaus. This account is reporting as disputed and will continue to report until the statute expires or the account is paid or settled.

  We have spoken to this person who instantly became belligerent to our agent to the point that we had to terminate the communication. This individual has also filed numerous false disputes and complaints, all of which have been answered and addressed. This complaint is just another attempt by the consumer to slander and bully our agency. We have no legal obligation to answer duplicate or frivolous disputes. 

  If this person would like to speak to someone in a professional courteous fashion, she can contact our office and we will be happy to assist and let them know what options are available for repayment. 

   

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding Absolute Recovery Services, LLC failure to remove an account from my credit report with **********, despite my dispute. This situation has negatively impacted my credit score and financial well-being, and I believe that the debt being reported is inaccurate. There is one account for $2,975, please see what I have attached and sent to Absolute Recovery Services, LLC as well with no movement. This has made it difficult for me to obtain financing for essential needs, and it has caused undue stress and hardship. I am requesting that Absolute Recovery Services, LLC immediately remove this erroneous account from my credit report with **********. I also request that ********** update my credit report to reflect the removal of this account. I believe that failure to do so violates my rights under the Fair Credit Reporting Act (****). I noticed an account from ********************** on my credit report with **********. I believe this account is inaccurate, as I have never agreed to or participated in any binding financial obligation with Absolute Recovery Services, LLC or any related parties. Additionally, I have reached out to both Absolute Recovery Services, LLC and Transunion multiple times, providing documentation that the debt in question is not valid, but neither company has removed the account from my report.

  Business Response

  Date: 12/06/2024

  This individual had a collection account placed with our agency in September of 2023. The account is related to a balance left owing to our client, Jamesbridge Apartments. A copy of the file placed with our agency is attached. Our company reports all debts derived from written contracts to the credit bureaus as allowed by law. This individual has disputed the account with the bureaus and each dispute has been answered within the allotted 30-day time period and all validation materials have been provided to the bureaus. The account balance also includes a monetary judgment that was awarded in our client's favor. The judgment was taken at ***************** Sessions court and a copy is also attached in addition to the file placed by our client.

  This file will continue to report as a disputed matter until paid, discharged through bankruptcy or until the reporting statute expires. If this individual would like to contact our office,we will be happy to discuss a payment arrangement with him/her. To date, all this person has done is contact our office to make threats. All calls and communications are recorded and logged for our records.

• Initial Complaint

  Date:10/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ABSOLUTE RECOVERY SERVICES, i do not have a contract with ABSOLUTE RECOVERY SERVICES. They did not provide me with the original contract as requested

  Business Response

  Date: 10/14/2024

  This person had a collection account placed with our agency for collections. Our company's contracts are with our clients, not the people that owe them money. The allegation that we did NOT send him what he requested is false and is evidenced by the attached letter we sent him in response to his dispute in October of 2023. He was sent his entire file including his lease contract, tenant ledger, final accounting statement and other applicable documents. The same documents have been attached to this response, so now he has them twice.

  This debt will continue to report until paid, discharged through bankruptcy, or the reporting statute expires. If this consumer would like to make some arrangements to clear his balance, one of our professional courteous staff members will be happy to assist him with setting up a repayment plan. Our office can be contacted at ************ Monday through Friday 8am to 5pm CST.