Complaints
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business, S&S Recovery, is reporting to the credit bureaus that I owe them $4,825 however I owe them $0 as I have never signed any agreements or contracts with their company. They need to take their company off of my credit reports and remove the debt owed.Business Response
Date: 07/10/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, an investigation was conducted into the matters alleged. A copy of the dispute was sent to the Creditor, *************************, for their response. The Creditor provided documentation in response to the matters alleged. A letter with the provided documentation (Account Summary and signed ***************** Responsibility Agreement) has been attached hereto. Additionally, a copy of the letter and documentation has been placed in the mail to the last known address for the complainant. If the complainant has any questions, please contact our office at ************, option 1.Customer Answer
Date: 07/10/2024
Complaint: 21965441
I am rejecting this response because:
Their evidence further shows that I never agreed to pay their company and I do not owe any money at all to S&S Recovery. They need to remove their account from all of my credit reports. I do not have any contracts with them whatsoever.Sincerely,
***********************Business Response
Date: 07/10/2024
Please see the signed Financial Agreement between the consumer/complainant and the Creditor, **************************Business Response
Date: 07/10/2024
Please see the attached signed Financial Agreement.Customer Answer
Date: 07/10/2024
Complaint: 21965441
I am rejecting this response because:SS Recovery sent me a contract from *************************. AS I SAID, I NEVER AGREED TO PAY ANYTHING TO SS RECOVERY AND I DO NOT HAVE A CONTRACT AGREEING TO PAY SS RECOVERY therefore they need to take their company and false debt claim off of my credit reports. If I have to report them to CFPB I will.
Sincerely,
***********************Business Response
Date: 07/11/2024
S & S Recovery, **** has previously provided signed documentation between the complainant and the Creditor. We regret that the complainant is not satisfied with the response and documentation provided.Customer Answer
Date: 07/13/2024
Complaint: 21965441
I am rejecting this response because: I have no business arrangements or contracts agreeing to pay SS Recovery any money whatsoever and they need to stop using my name and social to report info on my credit reports.
Sincerely,
***********************Business Response
Date: 07/15/2024
S & S Recovery, **** has previously provided signed documentation between the complainant and the Creditor. We regret that the complainant is not satisfied with the response and documentation provided.Customer Answer
Date: 07/24/2024
Complaint: 21965441
I am rejecting this response because:
They have not made a logical response as of yet.
Sincerely,
***********************Business Response
Date: 07/25/2024
S & S Recovery, **** has previously provided signed documentation between the complainant and the Creditor. We regret that the complainant is not satisfied with the response and documentation provided.Initial Complaint
Date:07/02/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 07 ********** OF HOUSTON DOWNTOW, I do not have a contract with S&S Recovery, they did not provide me with the original contract as I requested.Business Response
Date: 07/17/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, our office began conducting an investigation into the matters alleged. We also requested documentation from the Creditor, ******************************* The Creditor has provided validation documentation verifying the information for complainant and has provided that documentation in response to the complaint. A letter with the validation documentation has been uploaded with this response. A copy of the letter and documentation has also been mailed to the last known address for the complainant. If the complainant has any questions, please contact our office at ************, option 1.Initial Complaint
Date:06/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to the ****** this debt collector has used abusive, dishonest, and unfair business methods. They have given information on an account for which I have neither signed nor agreed. Both sides must participate in a formal contract, and I did not participate. They also engaged in unfair practices by not following the correct five-step validation method. I am entitled to $1,000 for each breach under the ***** since its obvious that my rights have been violated. I threaten to contact my litigation attorney unless this company pays for the infractions and removes the account from all 3 credit reporting agencies. Further investigation revealed that this company does not even have a license to collect in my state. S&S ******************** (Original Creditor: *********************** 1ST)Account #:*********Business Response
Date: 06/24/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, an investigation into the matters complained of was conducted. It was determined that following a previous complaint, a letter was uploaded and mailed to the consumer with documentation about the account, including the ***************** Responsibility Agreement between the consumer and the creditor, Lone Star College. A copy of this letter that was mailed on May 13, 2024, is attached hereto. Additionally, the consumer paid the account in full on May 23, 2024. A paid in full letter is also attached to this response. The account was updated as paid in full with the credit bureau as well.Initial Complaint
Date:06/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
06/17/2024 I got an email from S&S saying I owed money for college classes I dropped before the deadline. I never got any warning beforehand. Im not sure why im being charged.Business Response
Date: 06/28/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of this complaint, S & S Recovery, **** began conducting an investigation into the matters alleges. It was discovered that our office received the account for collections on 6/13/2024. Shortly after receipt of the account, an initial letter was sent to the consumer regarding the account placed by the creditor, ******************** Our office attempted to call the consumer on 6/18/2024. We received this complaint on 6/19/24. The complaint was sent to the creditor for validation of the account. Attached hereto is a copy of documentation provided by the Creditor regarding the account. A copy of this documentation has also been placed in the mail to the consumer at the last known address on file. If the complainant has any questions, please contact our office at ************, option 1.Initial Complaint
Date:05/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am paying two accounts and I only owe one theyre just making me pay more than what I owe and thats is not right , I asked the guy why was I having two accounts and he got ****** off.Business Response
Date: 06/12/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, S & S Recovery, **** began conducting an investigation into the matters alleged. Upon investigation, it was discovered that our office did have two separate accounts listed for the complainant. We requested documentation from the Creditor, *******************, to explain the two different accounts. The Creditor provided documentation explaining the two separate accounts for the complainant. A letter with this documentation and explanation from the Creditor is attached hereto. If the complainant has further questions regarding the attached documentation, he may contact our office at ************, option 1.Initial Complaint
Date:05/27/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************, I do not have a contract with the S & S Recovery *** collections, they did not provide me with the original contract as I requested.Business Response
Date: 05/29/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of this complaint, S & S Recovery, **** began conducting an investigation into the matters contained in the complaint. We also requested documentation from the creditor. The creditor provided validation documentation, including the signed payment plan. Attached hereto is a copy of the documentation provided by the creditor. A copy of this documentation has also been placed in the mail to the complainant at the last known address.Initial Complaint
Date:02/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I a not liable for this debt with 07 ***************** AR 1ST, I do not have a contract with S & S RECOVERY, they did not provide me with the original contract as I requested.Business Response
Date: 03/05/2024
Thank you for the opportunity to respond to this BBB complaint. Upon receipt of the complaint, S & S Recovery, **** conducted an investigation into the matters complained of. We sent the dispute to the original creditor and requested documentation to verify that the account listed belongs to the complainant. The creditor provided validation documentation regarding the account. We have uploaded the requested documentation to this complaint. A copy has also been placed in the mail to the last known address for the complainant. For a further explanation of the account, the complainant can contact our office at ************ to discuss the matter.Customer Answer
Date: 03/05/2024
Complaint: 21339572
I am rejecting this response because:
I dropped out of the classes due to the cost. Why am I getting charged for a class I dropped ?
Sincerely,
********************************************Business Response
Date: 03/07/2024
Thank you for the opportunity to respond to this complaint (rejection). Upon receipt of the rejection of our response. S & S Recovery, **** reached back out to the Creditor to request documentation to further explain the charges. Attached you will find a letter explaining the balance along with documentation provided by the creditor. A copy of this letter is also being placed in the mail to the last known address on file. The creditor has provided deadlines to withdraw from classes, which the documented withdrawal date is after that deadline, as well as a signed financial responsibility agreement. If the complainant has additional questions regarding the account, please contact our office at ************.Initial Complaint
Date:02/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 16th I received an email from S& S recovery telling me I owe 284 .and change and to pick how I wanted to pay it I choose 100 dollars on the 28 of december and then another 100 on Jan 7 **** and was thinking ( by the email they sent me 84 and change was coming out on the 22 January and I was done. Well instead they took another 100 dollars and now going after me for the *********************************************************************** to that 84 and change payment. Also according to ******* from S and S recovery I did not owe and the system showed her that I overpaid when I called them. Their system looks like a scam and they have a bot on that site.Business Response
Date: 02/09/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, an investigation was conducted into the allegations contained in the complaint. We have researched the matter and only show debits for the dates and amounts the consumer gave us permission to run the payments. Additionally, we cancelled the upcoming final payment until this complaint was resolved and notified the consumer of the same. On Feb. 8, ****, the consumer called into our office and made the final payment on the account. As of the time of this response, the account has been marked as paid in full.Initial Complaint
Date:02/02/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call me from spoofed numbers. I finally answered and the lady who called me had an attitude and refuse to tell me what the call was for. Just continued to request my personal information after calling from a spoofed number.Business Response
Date: 02/05/2024
Thank you for the opportunity to respond to this complaint. Upon receipt of this complaint, we conducted an investigation into the allegations contained in the complaint. According to the notes on the account, our office has spoken once with the complainant on 2/2/2024. When the complainant asked what company was calling, our agent identified the company name. After that, the call was disconnected by the complainant. The telephone number has been noted with a cease communication.Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*****************************, ** 77092Initial Complaint
Date:11/22/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with S & S RECOVERY and do not have a contract with them. They did not provide me with the original application like i asked.I do not own this account or know of this account. Pursuant to 18 USC 8,owe no debt. This company is violating my consumer right to privacy pursuant to 15 USC **** b 2.company has also NO permission to report ANYTHING using my info pursuant to 15USC **** 4.Business Response
Date: 11/22/2023
Thank you for the opportunity to respond to this complaint. Upon receipt of the complaint, S & S Recovery, **** conducted an investigation into the matters alleged. It was determined that we have sent numerous letters to the complainant and attempted to contact the complainant by telephone with no response since receiving the account from the creditor on 11/11/2022. In June 2023, we received a credit bureau dispute regarding this account. At that time, S & S Recovery, **** reached out to the creditor, ******************* for information to respond to the complaint. At that time, the creditor confirmed the information to be valid, and we submitted our response to the credit bureaus. Attached hereto is a letter addressed to the complainant with the information provided by the creditor (a copy of which is being placed in the mail to the last verified address on the account). If the complainant has any questions, please call our office to speak with a representative at ************.
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