Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 07 EL ********************** A R, I do not have a contract with S & S recovery, they did not provide me with original contract as requested, two years ago I went to ask for information to the school I never ever signed up I just went one day to get information so what are they charging me? If they made a mistake and signed me up thats on them not me I never registered to the school I didnt even fill out papers I just asked for information about a class and gave them my name and they provided me with the info but again ( I never signed up ) that is literally fraud right there

  Business Response

  Date: 11/02/2023

  Thank you for the opportunity to respond to this complaint.  Upon receipt of the complaint, an investigation was conducted into the matters complained of.  It was determined that the Creditor placed the account in our office on 6/16/2023 for collection. After attempts to contact the consumer failed, S & S Recovery, **** received this complaint on 11/1/2023.  Attached hereto, you will find a copy of a letter for the consumer with documentation provided by the creditor.  A copy of which has also been placed in the mail to the consumer.  If the consumer has any questions, please contact our office at ************, option 1.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20796233
  
  I am rejecting this response because: documentation sent by S & S recovery does not prove anything, there is not something clear its just a form a had  to fill out to get information of the classes it is not a form stating I registered or a contract. How is someone going to get charged 200 for asking about classes? Plus in my case I had to pay first thats what they told me I ended up signing up to real estate academy instead those same dates and now for that I do have proof. I never registered with ******* community college thats a fact and there is no documentation that proves it because I never registered with them, there is nothing to dispute I never even got a schedule why do you think I didnt get one ? ( because I never registered with them ) all I did was get information thats all. Imagine you walk into any place to get information they make you put your info in a piece of paper first and then they give you the info thats exactly what they did. And again there is no contract or agreement  or any kind of proof with with ******* community college and there is definitely no contract between me and S & S recovery. This keeps going on and they keep trying to rob me I will take further steps because this is super illegal I do not owe anything to any of this parties. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/10/2023

  After receiving the rejection of our previous response, S & S Recovery, **** requested additional information from the creditor, El ************** College.  In addition to the previously provided information, the creditor provided a copy of the Complainant's Student Registration Form, signed and dated by the complainant on 8/22/2021, a copy of which is attached to the response. If the complainant has additional questions or concerns regarding the account, please call our office at ************.  

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20796233
  
  I am rejecting this response because: I did not register with them I simply went to ask for information why cant they understand that? I did not sign anything because I did not register, those forms they sent doesnt mean anything I dont see anything signed like they claim, plus I cant get loans I wouldve had to pay money out of my pocket you think I would pay 200 dollars out of my pocket and then not go? Instead of going to epcc I decided to go to academy of real estate because to get your license you need to take 5 courses at the academy of real estate one course lasted one week so I completed all courses in 5 weeks, with epcc each course was going to last 2 months. I have all my certificates and the start date at the academy of real estate which was august 30 ************************************************************************************************************************************************************ agust 30 2021 and finished it September 2nd 2021 . It doesnt make sense for me to have registered with epcc have to pay money out of my own pocket and then not go its common sense. And again those papers s & s sent doesnt mean anything I dont see anything singed like a contract or anything like that if epcc registered me without my permission than thats a whole other story and illegal which I will take both of this companys to court if this is not fixed and removed. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/14/2023

  Thank you for the opportunity to respond to this complaint.  S & S Recovery, **** has previously provided documentation in response to the complaint and forwarded the complainant the copies of the statement and biographical information, as well as the copy of the El ********************** Workforce and ******************** form/Student Registration Form.  If the complainant is disputing that information provided on this form is or is not his, then complainant could forward a copy of his driver's license and/or ID card for us to look into the matter further.  If the complainant has any further questions or concerns, he can always call our office to discuss at ************.  Additionally, the creditor, El **********************, has provided a telephone number to contact them directly at ************.

  Customer Answer

  Date: 11/16/2023

   
  I will take them to court and get it fixed there, I called epcc once about 6 months ago regarding this matter and they said they were going to remove it and even apologized to me, all calls are recorded right? When I called it said all calls are recorded for security purposes so Im supposing the call should be recorded. Because they tricked me into signing me up all I wanted was information i never told them I was going to sign up I simply told them I wanted information and they told me I had to sign up to get information so I guess they did something else & tricked me into signing up thats illegal Im not going to pay something I do not owe and give them free money. Well just go to court epcc should have the recorded call we had 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with S & S RECOVERY, I do not have a contractual agreement with S & S RECOVERY. They did not provide me with original contract as requested. The original creditors also should not have charged me due to my scholarship I received from this organization. Thus, this debt is completely invalid and should be removed.

  Business Response

  Date: 10/12/2023

  Thank you for the opportunity to respond to this complaint.  Upon receipt of the complaint an investigation into the allegations was conducted.  It was determined that the account has been returned to the creditor, upon the creditor's request.  The account was placed in our office for collection on 7/11/2022.  After numerous attempts to reach the complainant by telephone and mail, the creditor requested the account be returned to them on 10/3/2023.  As such, S & S Recovery, **** no longer services the account.  Any questions regarding the account must be directed to the creditor, ************************.

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************, i do not have a contract with S & S Recovery, Inc., they did not provide me with the original contract as i requested

  Business Response

  Date: 10/10/2023

  Thank you for the opportunity to respond to this complaint.  After receiving the complaint, S & S Recovery, **** contacted the creditor, ************************, to request certain documentation pertaining to this complaint.  The Creditor elected to have the account returned to the creditor.  As such, this account is no longer in our office for collections.  Any further requests for information pertaining to the account will need to go through the creditor, ************************, as S & S Recovery, **** is no longer servicing the account. 

• Initial Complaint

  Date:10/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 07 ****************************. I do not have a contract with S & S Recovery, **** they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/02/2023

  Thank you for the opportunity to respond to this complaint.   Upon receipt of this complaint, S & S Recovery, **** conducted an investigation into the matters complained of.  S & S Recovery, **** requested certain documentation from the creditor, ****************************.  The Creditor responded with the requested information.  Attached hereto is a copy of the documentation provided by the creditor.  If complainant has any questions, please feel free to contact our office at ************ to discuss any questions or concerns.  Additionally, a copy of the attached documents have been mailed to the complainant's address on file.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are harassing me while I am at work and I even told them to stop harassing me while I doing everything what we agreed on.

  Business Response

  Date: 07/18/2023

  Thank you for the opportunity to respond to this complaint.  Upon receipt of the complaint, an investigation was conducted into the matters complained of.  It was determined that the only phone number on file is a number verified by the Complainant.  Upon inspection of the notes on the account, there is no indication that the complainant informed the agent on the telephone that the time was inconvenient.  Out of an abundance of precaution, S & S Recovery, **** will mark normal working hours (9-5, unless otherwise stated) as inconvenient for the complainant. 

  However, after speaking with the Complainant on 4/18/23, at which time Complainant set up a monthly payment plan, our office had no further contact with the complainant until 7/17/23, when we received an inbound call from complainant.  During that call, the complainant revised the previously agreed upon payment plan.  Our records do not indicate any other contact with complainant from 4/18 until 7/17/23.

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with S&S RECOVERY . I do not have a contract with 07 ******************* A R 1ST.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

  Business Response

  Date: 07/10/2023

  Thank you for the opportunity to respond to the complaint.  Upon receipt of the complaint, an investigation was conducted into the allegations complained of.  S & S Recovery, **** requested validation information regarding the account from the creditor.  The creditor provided validation confirmation of the complainant's demographic information, confirming the account belongs to the complainant.  Additionally, the creditor provided a complete breakdown of charges for the account with charges and payments made on the account.  This information is attached.  A copy of the information is also being forwarded to the complainant via U.S. Mail. 

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************************** and do not have a contract with S & S Recovery . They did not provide me with the original application like I asked.

  Business Response

  Date: 06/09/2023

  Thank you for allowing S & S Recovery, **** the opportunity to respond to this complaint.  Upon receiving this complaint, an investigation was conducted into the allegations.  It was discovered that we have spoken with complainant and complainant's *** numerous times since the creditor placed the account in our office on 12/10/2021.  On 8/15/2022, we received a letter from complainant's ***.  A response was mailed to the *** with attachments regarding the account on 8/16/2022.  A copy of this correspondence is attached.  After receipt of this complaint, we reached out to the creditor again.  As such, the creditor has provided additional documentation regarding complainant's account.  A copy of the complainant's enrollment summary and electronic signatures of enrollment are attached hereto.   If the complainant has additional questions, please contact our office at ************ to discuss.

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with S & S Recovery and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business Response

  Date: 03/06/2023

  Upon receipt of the complaint, an investigation was conducted.  According to the account notes, S & S Recovery, **** has been in contact with complainant since 2017.  The first communication with the complainant occurred in July 2017.  There have been other communications with the complainant since that time.  On February 20,2021, S & S Recovery, **** received and responded to a complaint received by the credit bureaus.  The account information was verified by the creditor, **********************.  Then on May 19, 2021, we received another dispute through the credit bureaus.  A response was submitted again as the creditor verified the reported information.  Upon receiving the complaint today, we requested additional documentation from the creditor.  Attached in response to this complaint is the documentation provided by the creditor, an Account Summary and Payment Plan Agreement.  A copy of this information is also being forwarded to complainant at the address provided on the account.  

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  S and S recovery are putting incorrect information on my credit report.They said I owe $7000 to ************************************************* from 3 years ago. I left *************************** October 30 2016- 6 years and two months ago. My mother picked me up and took me to the hospital where I was admitted for emergency surgery - appendectomy and septic abdomen. I never was able to go back. I have a hospital bill for $39 000 October/November 2016 to prove this,.I want the date of this debt to be correctly stated as 6 years and 2 months. This debt was from 10/31/2016

  Business Response

  Date: 02/06/2023

  Upon notification of the dispute, S & S Recovery, **** investigated the complainant's allegations.  Upon investigation, the following information was verified.  The account was placed with S & S Recovery, **** for collection on 3/12/2019.  The account then was reported to the credit bureaus on 11/15/2019. Since S & S Recovery, **** received the account for collections in 2019, there have been repeated attempts to contact the debtor.  On January 6, 2023, S & S Recovery, **** received a separate dispute through the credit bureaus.  Upon receipt of that dispute, S & S Recovery, **** requested documentation to confirm the information reported to the credit bureaus.  On January 11, 2023, S & S Recovery, **** received documentation from ************************************************* confirming the information reported to the credit bureaus, with a delinquency date of 12/8/2016, with a balance due (as illustrated on the attached statement).

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18645266
  
  I am rejecting this response because: I left this college November 2016 and I want the date of this account to be November 2016. I was not there for them to be adding charges to my account 2016.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 07 ********************* A R 1ST and I do not have a contract with S&S RECOVERY plus they did not provide me with the original application like I asked.Account No:11060****Amount Disputed:$3,228.00

  Business Response

  Date: 10/28/2022

  Upon receipt of this complaint on 10/28/2022, S & S Recovery, **** re-investigated this matter.  On September 16, 2022, we received a credit bureau dispute regarding the complainant's account.  Upon receipt of that complaint, we requested documentation from the creditor, *********************.  ************** confirmed the information being reported to the credit bureaus and provided proper documentation.  This response was submitted to the credit bureaus on 9/19/2022. On 9/27/2022, we received a dispute letter in the mail requesting validation of the account.  On September 29, 2022, a letter was mailed to complainant with the documentation provided by the creditor.  The letter and accompanying documentation is attached hereto.  Additionally, we have received another dispute on 10/4/2022 from the credit bureaus, and this was again responded to with the information provided by the creditor.