Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking on line for a seated preacher bench when I came across Titan Fitness and their preacher bench. I selected the preacher bench and put it in the cart. I then checked out. I did not look at the emailed receipt as they have texting for the shipped item. The wrong item arrived and when I opened the box I immediately contacted Titan Fitness. They said that they do not have the ability to change orders after they have been made. That I have to ship the item to them at my own cost along with a 20% restocking fee. I would like them to recognize that their system made a mistake and they should do the right thing by giving me a 100% refund.

  Business Response

  Date: 06/16/2025

  Hello, 

  Thank you contacting Titan. The system does not change items selected by customers. If the customer would like a refund, they will need to follow the return policy. This return policy can be found online. If the customer have any questions about returning this item they can reach out to us and we will help them get the return started. Thank you. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23468598
  
  I am rejecting this response because:

  their System made a mistake. I received an item I never looked at on their website and I had no idea that a product like this even existed. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/17/2025

  Hello, Thank you for contacting us.  Please be advised that we have no way of adding items to orders placed online by customers. The customer is able to check the cart before paying, there is a confirmation page before the customer submits the order and we send a confirmation email. As previously advised, the system does not change items selected by customers. If the customer would like a refund, our standard return policy guidelines will apply. Thank you. 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23th 2025 I placed an order with Titan for a X3 ***** machine attachment which cost me $1,103.84. I received my delivery on May 27th 2025 the box was all ripped and taped up I contacted Titan fitness and file a claim. I'm missing hardware parts and the one part is damaged. I received a replied today stating there not responsible and not replacing my attachment. I clearly sent them photos of everything.

  Business Response

  Date: 06/09/2025

  Hello, 

  The customers item was damaged in transit and he needed to file a claim for the damages. We went ahead and filed the claim for the customer. The customer has been issued a replacement. The replacement was requested on 6/6/2025 and was delivered today at 3:29 PM the customers time. Thank you. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of pallet forks online 4/30/25, they were delivered on 5/2/25 and immediately reported as defective. The most critical weld was missed during production; the unit was painted and then they attempted to weld through the paint to fix the oversight. The resulting weld has paint inclusion which prevents the proper heat penetration and bonding of the steel. There is also a leak on a hydraulic fitting that controls the operation of the sliding forks, loss of that control can cause a load to be dropped at anytime. The unit wasn't properly packed for freight delivery and came beat up with numerous scraps and gouges, one being on a hydraulic cylinder. I've attempted to contact them 12 times since 5/2/25, they went silent once the complaint was lodged. I'm about to start my busy season without proper equipment or the funds to buy another functioning set.

  Business Response

  Date: 05/19/2025

  Hello,, 

  Thank you for reaching out to Titan. We regret to learn that the customer is dissatisfied with the item received. One of our representatives has sent an email to the customer, requesting a response regarding the issue. If the customer could kindly respond to that email, we will make every effort to resolve the matter at hand.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23331074
  
  I am rejecting this response because it is not focused towards an acceptable and industry standard resolution.  Below is their latest email and my response:

  EMAIL FROM TITAN:

  Jinky (Titan Attachments)
  May 16, 2025, 12:23?PM CDT
  Hi *****, 
   
  Thank you for reaching out and bringing your concern to our attention.
  We understand your concern regarding the welds on your pallet fork frame. While the appearance of a weld may sometimes look unaesthetic, it does not necessarily mean the structural integrity is compromised. At this time, we are unable to process a warranty claim based solely on appearance, as this does not indicate a functional defect.
   
  That said, if the product were to fail or show signs of structural issues during use, we would absolutely be happy to review a warranty claim at that point.
  In the meantime, could you please let us know specifically which fittings you need replaced? Once we have that information, well be able to assist you further. If you would prefer to proceed with a return instead, we can guide you through our standard return process.
   
  We appreciate your understanding and look forward to resolving this for you.
   
  Best regards,
  Jinky
  Titan Attachments Support

  MY RESPONSE:

  Jinky,
  
  I'm a welder.  A weld that sits arched on top of the base metal indicates a cold weld, without enough heat to melt the filler material, there isn't enough heat to penetration the base metal.  A non-critical weld can be monitored; however, this is a critical weld on the main attachments point which is too risky for a piece of equipment that's rated for 4,000LB.  As for the fitting, it's not my place to be making hydraulic repairs on heavy equipment.  The aforementioned paint issues are also beyond the scope of what a consumer should reasonably make to a brand-new product.  
  
  
  Please be advised that I am an Illinois consumer that made this purchase for personal and household use. The product was marketed to Illinois consumers and this specific purchase affected an Illinois consumer; such transaction falls under the Illinois Consumer Fraud and Deceptive Business Practices Act, 815 ILCS 505/1 et seq and the Uniform Commercial Code Article 2, Sale of Goods, 815 ILCS 5/2-101 et seq. The totality of the issues with the Standard Series Adjustable Pallet Fork Frame + 42" Blades from order #*********, dated 4/29/25, delivered on May 2, 2025, leaves no safe remedy other than a return and refund in whole. Therefore, I am requesting a prepaid return authorization for the Standard Series Adjustable Pallet Fork Frame + 42" Blades, to achieve a refund in whole, exclusive of restocking fees, return fees, heavy handling fees or any other such fees that would render a refund less than what has already been paid to Titan ************************************
  
  A response within 24 hours would be appreciated to help drive this towards a timely resolution. 
  
  Thanks,
  
  ***** Motl 

   

  Business Response

  Date: 05/22/2025

  Hello, 

  Thank you for contacting Titan. The customers issue has been resolved. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23331074
  
  I am rejecting this response because: They sent me a return label and setup the shipping as well so we're on track.  Can you see if you can get them to commit to a refund date so this doesn't drag on?
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/27/2025

  Hello, the customer's return was picked up on 5/23/25 and the return tracking details indicate that the estimated return delivery date is 5/28/25. After in-warehouse processing, we ask the customer to 7-10 business days for his refund to be credited to his original payment. Thank you.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23331074
  
  I am rejecting this response because:

  There were two pickups mistakenly scheduled with ****** 5/22 & 5/23; the package went on 5/22 with the first driver.  Once the refund has been issued in full, I'll report back so we can wrap this one up.

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 06/11/2025

  Hello, 

  Thank you for contacting Titan. The customer was refunded on 6/3/2025. If the customer have any questions they can reach out to us and one of our friendly agents will be happy to assist. 

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ****

  34W094 ********************************

  *********************

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased workout equipment back in November, and have not received barbell clamps and 10 lb set of olympic weights. I have reached out about them not being delivered and they keep asking irrelevant questions to try and delay them either reimbursing the money or shipping the items I am missing. **************** has been terrible.

  Business Response

  Date: 04/23/2025

  Hello, 

  Thank you for contacting Titan. The customer reached out to us on 12/02/2024, asking us to cancel the order because they wanted to make a minor change. I contacted the warehouse asking them to cancel the order, but by that time, the majority of the order had shipped, and they were able to cancel only the 10LB plate at that time. The customer has been refunded for the 10 LB plate, therefore, we will not be sending out a replacement. The customer is welcome to order the 10  LB online or by phone. Thank you. 

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23219309
  
  I am rejecting this response because:

  They told BBB they refunded me for the 10lb plate when in fact I ordered the 230lb bundle and haven't received any refund from Titan. They told me sorry we can't refund you your items have been shipped.

  Also as the customer I want to say I haven't received the quick release clamps either. All of their words have been just to protect their company due to poor customer service.

  How can they tell me they never received payment for the 10lb plates but tell BBB they refunded me? How can they refund something they said they never received payment for?

  At this point I would like a refund for my entire order with how dishonest this company has been.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Titan Order ********** and Item# RA400868 was refused 1/15/25 ***** tracking#************. Titan received the order back in January 2025. I also financed it with *************** through Titan Loan#YKR2K653ZY. I have emailed/called Titan and Bread to have this charged removed for 4 months. I have been lied to and told this will be cleared for 4 months! I am still calling/emailing today and now I get no response from Titan on my email/calls. I have spoken to *****, they call/text me daily for payment, and they sent me to collections for nonpayment. ***** knows Titan has merchandise back but need Titan to inform them and cancel the loan. This loan is now on my credit report for nonpayment so that needs to be cleared up too. Its not right to ruin my superb credit and charge me for merchandise I never had and Titan has now for 4 months. I am including a copy of 1 of my many emails to Titan/Bread. Please clear this up for me, this has been a full time job contacting Titan and Bread for 4 months aed now I get no response.

  Business Response

  Date: 04/22/2025

  Hello, 

  Thank you for contacting Titan. I want to offer an sincere apologize for the delay in this refund. I have reached out to our warehouse to make them aware of this. They took care of the refund on 4/17/2025. Once again I am truly sorry for the delay. The customer should be able to see the refund this week. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a retail fitness equipment company. I ordered a product (SKU: ******) from this company and when it arrived found that it did not match the description on the website. The website had clear guidelines regarding what this equipment would be compatible for. I followed these guidelines in detail. They were incorrect.I attempted a return. They provided no support for the return process. They said that if I shipped the product back to their address, they would offer a refund minus the 20% stocking fee and not including shipping. The shipping alone is 60% of the product cost. I escalated the support ticket to leadership to have the stocking fee removed, this was denied. Other customers should be aware that they aren't following the guidelines for their products on their website, and the return process feels like a customer scam

  Business Response

  Date: 04/03/2025

  Hello,

  I hope this message finds you well. I wanted to follow up regarding your recent inquiry about the return of your purchase.
  Our website clearly states what items this product is compatible with. As per our return policy, return fees apply in such cases. We apologize for any inconvenience this may have caused.
  Thank you for your understanding. If you have any further questions or need assistance, please feel free to reach out.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23149607
  
  I am rejecting this response because: This is incorrect. I have attached screenshots of the product I purchased, SKU: ******, that I am attempting to return.  

  The package description on the website says: "The Multi-Grip Pull Up Bar is compatible with the T-2, T-3, or X-3 ************ Racks. The bar features eight 32mm grip options for traditional, narrow, angled, and neutral grip pull-ups. With an inside length of 42", it spans your entire Power Rack and adds depth to your full-body workouts. The pull-up bar has the option to be mounted to a 6.5-inch drop or increase. Change which grips you use to affect the difficulty and isolate the muscle groups you need for pull-**** muscle-**** and many more. NOTE: If you purchased the T-2 ************ Rack before October 2020 or the T-3 ************ Rack before September 2022, this Multi-Grip Pull-Up Bar will not be compatible." Source: *****************************************************************************************************

  I ordered the T-3 ************ Rack (SKU: 401226) on 12/17/2022. I have attached the receipt for this order. Source for SKU: *******************************************************************************************

  Based on the website description, the Pull Up Bar should be compatible with the T-3 ************ Rack since it was purchased after September 2022. When I called customer service, they acknowledged they are not compatible, but then charged me a 20% restocking fee and the cost of returning the product ($70). This feels unfair based on their website description and misleading for customers. 

  ADDITIONALLY, I returned the product on April 3rd. I provided them with a tracking number. They have not provided any return of funds, and not continued any correspondance. AKA they have not refunded the cost of the product, even though i was forced to pay $70 for return shipping. Again misleading for customers and would expect more from a ******************** company 

   

   

   

   

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/14/2025

  Hello, 

  Thank you for contacting Titan. I want to clarify that the customer purchased a ** Series Folding Rack rather than the ** ************ Rack. The item they inquired about is specifically compatible with the ** ************ Rack, which is why it is not suitable for their folding rack. The multi-grip bar was not designed with the folding rack in mind, as it would hinder the primary folding function of those racks. Instead, the folding racks come equipped with unique pull-up bars that are intended for quick installation and removal to support the folding mechanism.

  We sincerely informed the customer that the refund process could take between 7 to 10 business days. Their return was received on 4/3, and we are pleased to share that their refund was processed by 4/11, well within 6 business days. We appreciate their patience during this time and strive to ensure a smooth experience.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23149607
  
  I am rejecting this response because: As articulated before and via the product description on the website, it does not specify the T-3 Series Folding rack is not compatible. It does not specify the T-3 Series must be Power not Folding. This is misleading to consumers
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/15/2025

  Hello, 

  The website indicates that this item is compatible with the ** ************ Rack but does not mention compatibility with the ** ******************** Rack. Furthermore, the images provided depict this item being utilized on a standard power rack rather than a folding variant. This decision is final, and we acknowledge that it may be disappointing to purchase an item deemed incompatible. Please note that we will not be waiving the fee, as the description and images presented were explicit in their indications.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23149607
  
  I am rejecting this response because: my original complaint remains, this is misleading to customers 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 February, 2025, for the purchase of a leg press attachment.

  Business Response

  Date: 02/18/2025

  Thank you for bringing your concerns to our attention.
  

  Unfortunately, we do not have the necessary specifications to compare our products with the customer's specific rack. We can only guarantee compatibility within the Titan product line.
  

  We have sent our return policy should the customer wish to return the product. Please let us know if there is anything else we can assist with.
  

  Thank you for your understanding. 

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an exercise machine from Titan online. Their site says nothing about limited delivery. The very next day I got a call from their shipper, stating that they'd only deliver to the end of my driveway. I told them that was not physically possible as my driveway is long and narrow, and that by doing so they'd either block access to my house or have to leave it on the road. They said the was all they can do. So I called Titan, who said some of their shippers deliver to the house and others do not. They refused to cancel the order and charged me a 20% restocking fee. I wrote several emails to them and only got back stock denials. ******** customer service

  Business Response

  Date: 02/12/2025

  Hello, 

  Thank you for reaching out to Titan. We appreciate your patience as we carefully reviewed the customer's complaint and investigated the issue. Unfortunately, we must maintain our decision regarding the 20% restocking fee. The item was shipped via freight due to its size, and it's important to note that freight deliveries are typically curbside. This means that carrier trucks often don't go down residential driveways to prevent any potential damage. Additionally, some carriers may charge extra for doorstep deliveries. We truly empathize with the customer, but we must adhere to our policy, and their order does not qualify for a waiver of the restocking fee. Also curb side delivery was explained to the customer when they called on 1/28/2025 about this. Thank you for your understanding
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/24 I ordered the Plate-Loaded Functional Trainer for $888.51 - Order #**********.On 1/5/25 The package was delivered. On 1/8/25 - I emailed Titan Fitness stating that I was missing parts; parts number ********, and 19. I was told that I should receive another box. I explained that I received both boxes. On 1/09/25 I emailed Titan Fitness stating that I was missing parts.On 1/10/25 I explained that I was missing parts, rendering the trainer unusable. The missing parts were not in stock. They had no explanation when I asked why they would knowingly ship an incomplete product. This level of incompetence is beyond unacceptable. I was issued order #SO0000123290 for replacement parts.On 1/17/25 I received the missing replacement part for number 19.On 01/19/25 Received the missing replacement part I spoke with a representative. I should receive the missing replacement parts 13 and 14. On 1/21/25 - I explained that parts 13 and 14 were not complete. I was told to wait another day. On 1/22/25 I called to cancel the order and request a full refund. I was told that I would receive a packing and shipping label. I didnt receive a shipping label. I responded via the same email, ******************************** requesting a shipping label. I never received a response. On 1/23/25 - I stated that I never received the return shipping label. I was told it would take ***** hours to receive. On 1/27/25 A representative claimed my issue was still under investigation and that I should receive the return shipping label soon. I was assured they would reach out with the return label and refund.On 2/03/25 I spoke with a representative and was told she needed to talk with a supervisor regarding the shipping label situation. After waiting on hold for 45 minutes, I was hung up. I called back and was on hold for 25 min. I was told that the call had escalated again and that I would receive a callback.

  Business Response

  Date: 02/05/2025

  Hello, Thank you for contacting us. As of 2/4/25, our records indicate that a return request has already been approved for the customer to return his items for refund. Thank you.

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a 12 KG - 32 KG Adjustable Competition Style Kettlebell from Titan Fitness on January 8, 2025. The total cost was $169.99, including taxes. The package was scheduled for delivery on January 9, 2025. However, as of January 24, 2025, the package has not been delivered.The ***** Updates -January 14, 2025: Marked "Out for delivery" from Sauget, ***-January *****, 2025: Multiple "Delivery updated" entries, citing local delays, with no actual delivery attempt.-January 22, 2025: A shipment exception was logged due to an "unreadable barcode," further delaying delivery.-January 24, 2025 (latest update): The package is still "At local ***** facility" with no indication of progress.I have contacted Titan Fitness multiple times to request a refund due to non-delivery, but the company has refused, citing that the package is still "in transit" and not considered lost. Despite numerous attempts to resolve this, Titan Fitness has been unhelpful and has advised me to contact ***** directly. However, I have not because I believe Titan Fitness should take full responsibility. This is due to the fact that they have chose to work with *****, and they are the ones who shipped the product. This ongoing delay and lack of resolution have caused significant frustration, as the item was paid for in full and should have arrived over two weeks ago.

  Customer Answer

  Date: 01/27/2025

  Dear Better Business Bureau,
  
  I am writing to provide an update to my complaint regarding Titan Fitness and my order (#**********). While I have now received the kettlebell, the condition in which it arrived is completely unacceptable and adds to the frustration of my experience with this company. The kettlebell arrived with the following issues:
  
  1. It was shipped without a box, with the shipping label taped directly to the product.
  
  2. The kettlebell is heavily chipped and damaged, appearing used rather than new.
  
  3. It is missing the necessary tools that were supposed to be included in the purchase.
  
  4. The hardware securing the bottom of the kettlebell is loose.
  
  I have attached photos of the item to demonstrate the poor condition in which it arrived. Considering the extensive delays in delivery, the lack of proper packaging, and the unacceptable condition of the product, I have requested a full refund from Titan Fitness without the requirement to return the defective item. I have given them til Wednesday, January 29th to resolve this issue. If they fail to do so, I will be filing a dispute with my bank. Thank you for your assistance in helping to resolve this matter. I look forward to hearing back from you regarding the next steps.
  
  Sincerely,
  ********* *********

  Customer Answer

  Date: 01/27/2025

  These are the photos that mentioned. I can not add them all.

  Business Response

  Date: 01/29/2025

  I hope this message finds you well. We are writing to express our sincere apologies for the inconvenience caused by the late arrival and poor condition of your recent order. We understand how frustrating this must be and deeply regret the experience you have had.

  Please be on the lookout for an email from our customer support team with further instructions on how to proceed with the return for a full refund. We are committed to resolving this issue promptly and ensuring your satisfaction.