Reviews
Customer Review Ratings
Average of 16 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPhilip J
Date: 07/08/2025
1 starSales *** guaranteed I had a foundation problem. I signed contract to have worked for him. Had structural engineering evaluate and found no issues. Engineer saved me thousands of dollars in ***airs but the company made me pay $500 for canceling the ***airs one week after they evaluated my property and was still 2 weeks out before they were scheduled to do the ***airs. Company wouldn't work with me on lowering cancelation fee even though I agreed to pay some but felt like they should take off some of the fee in light of being wrong about my foundation. ****************** would not let me speak to management after several calls. Management never called me back either after I requested call back. I would not recommend this company. Wrote negative review and it never showed up on their website. Beware any company's website that has no negative reviews at all.Review fromSharif A
Date: 05/25/2025
1 starSharif A
Date: 05/25/2025
Worst decision I have ever made. Awful work. Basement has been flooding every year since install in spite of 20k in work. Multiple site visits by Redeemers. Takes months to get anything done. Came home today to flooded basement again today. Had another company come out to confirm the shoddy work.Feel free to contact me for pictures and videos.
Redeemers Group, Inc.
Date: 05/27/2025
We appreciate the opportunity to respond to this matter and are truly sorry to hear that the Sharif has had a negative experience.Our Service Manager personally spoke with Sharif last week to understand their concerns in detail. Based on that conversation, he has scheduled a return visit with both himself and a dedicated service team to be on-site on June 9, 2025, at 1:00 PM. During this visit, our goal is to thoroughly assess the issue, provide any necessary solutions, and ensure the customer is completely satisfied with the outcome.We are committed to resolving this issue and restoring the customer's confidence in our company. We value their business and appreciate their patience as we work toward a resolution.Review fromMarti F
Date: 02/20/2025
5 starsMarti F
Date: 02/20/2025
Overall, we are very pleased with the results. The quote and proposed agreement is exactly what we paid. The team was great to work with and did a fantastic job. They called and arranged with us, worked around bad weather, and finished the job in a timely manner. We would recommend Redeemers Group to others looking for repairing cracks in the driveway and on the porches, leveling the driveway, and filling under our porches.Redeemers Group, Inc.
Date: 02/24/2025
Thank you for this 5 star rating, *****! And Thank you for trusting us with your home!Review fromDeborah M
Date: 02/11/2025
5 starsDeborah M
Date: 02/11/2025
****** and his crew were great! They did the job in one day instead of the estimated two; they worked extra hard to NOT tear up our shower floor (we had major repair work required to the foundation under a **************** and they did a good job with clean-up!! Highly recommend !Redeemers Group, Inc.
Date: 02/24/2025
Thank you, *******! ****** and crew will be thrilled to hear about your 5 star rating! We are grateful for the opportunity to help you with your home repair project!Review fromCharles P
Date: 01/27/2025
2 starsVery pricey. Spent 2 days and charged me over $23,000.00. It seems the sales *** and company are not reading from the same script. Should have been one year warranty no charge for service call or work. Now if they come, Im told my manager there will be a service call charge. To maintain warranty I must have them come every year to inspect and we have to pay a hefty service fee.Review fromBonita N
Date: 01/11/2025
2 starsBonita N
Date: 01/11/2025
I was not pleased with the fact that I had to start paying a month after the work was completed. When the ************* Specialist came to my house to examine my crawlspace/foundation issue, he told me that I qualified for a 6 months deferment payment plan. My first payment was supposed to have been due in May of this year. When I received an email from the finance company, I called them first to discuss the issue. They informed me that nothing was put in my account to state that my first payment was due in May of this year. I called Redeemers Group and spoke with the manager. He tells me the same thing. I explained to him that's not what I initially signed with the ************* Specialist. I called and texted him. No response. After making the first payment, the manager calls me back a week later to say that he found out what I said to him was true. But since I had made the first payment, it wasn't anything he could do. This was my first time conducting business with Redeemers Group and will be the last. I will not refer them to my family or friends. I am one unhappy customer because making that first payment caused a hardship on me!Redeemers Group, Inc.
Date: 01/24/2025
Hello ******,
We are very sorry that your experience with Redeemers Group was less than remarkable. Our purpose in business is to redefine this industry by creating remarkable customer experiences. This is what we strive for each and every day. Sometimes, in these complex situations, mistakes and miscommunication arise and we fully acknowledge the mistake on our part. We understand that this is a training opportunity for our team and we aim to use this experience as a ****** in thorough, consistent, and meaning communication; as well as the need for intense attention to administrative detail. The Design Specialist on your project has been counseled. He is now well aware of the impact of poor communication and poor attention to detail.
We are grateful that you chose Redeemers Group to help you with your crawl space problems and we sincerely apologize for any hardships we may have caused. We will be reaching out again to further discuss this issue and to listen to your feedback.
Redeemers Group, Inc.
Date: 01/24/2025
Hello ******,
We are very sorry that your experience with Redeemers Group was less than remarkable. Our purpose in business is to redefine this industry by creating remarkable customer experiences. This is what we strive for each and every day. Sometimes, in these complex situations, mistakes and miscommunication arise and we fully acknowledge the mistake on our part. We understand that this is a training opportunity for our team and we aim to use this experience as a ****** in thorough, consistent, and meaning communication; as well as the need for intense attention to administrative detail. The Design Specialist on your project has been counseled. He is now well aware of the impact of poor communication and poor attention to detail.
We are grateful that you chose Redeemers Group to help you with your crawl space problems and we sincerely apologize for any hardships we may have caused. We will be reaching out again to further discuss this issue and to listen to your feedback.
Redeemers Group, Inc.
Date: 01/24/2025
Hello ******,
We are very sorry that your experience with Redeemers Group was less than remarkable. Our purpose in business is to redefine this industry by creating remarkable customer experiences. This is what we strive for each and every day. Sometimes, in these complex situations, mistakes and miscommunication arise and we fully acknowledge the mistake on our part. We understand that this is a training opportunity for our team and we aim to use this experience as a ****** in thorough, consistent, and meaning communication; as well as the need for intense attention to administrative detail. The Design Specialist on your project has been counseled. He is now well aware of the impact of poor communication and poor attention to detail.
We are grateful that you chose Redeemers Group to help you with your crawl space problems and we sincerely apologize for any hardships we may have caused. We will be reaching out again to further discuss this issue and to listen to your feedback.
Review fromShaye H
Date: 01/06/2025
5 starsShaye H
Date: 01/06/2025
I had a great experience with Redeemers Group. I had them lift my house and encapsulate my crawlspace. It is so convenient that they have a text line. The crew was hardworking, clean, and incredibly communicative. They kept me in the loop with everything. Highly recommend them!Redeemers Group, Inc.
Date: 02/24/2025
Thank you so much for you review and recommendation, Shaye! Your kind words mean a lot to us!Review fromTrudie C
Date: 08/12/2024
3 starsTrudie C
Date: 08/12/2024
When the **** ****, came out, he answered my questions and explained everything. I had my price and scheduled a visit. The techs arrived today to start work. But they found another issue that was not found in my original bid. This raised my price another $6000 almost. Since this is my foundation, I had to do it. This is a fantastic business. I appreciate what you do for our community. However, if a rep comes out to give me a quote, they should be trained to visually inspect the entire surrounding area. I had to have 4 more jacks added under my house. The ******* took amazing photos that show that the support columns were not supporting as they should. He explained what was happening and what needed to happen. He helped me feel understood even though I was upset with how items were missed in the initial inspection. I do wish that this was discovered up front so I could have planned for this. You are the experts. The *** should have done a better inspection. Your ******* and techs were fabulous. If it were not for the great work of your ******* and the techs this would have been a 1 star rating.Redeemers Group, Inc.
Date: 02/24/2025
Thank you for your feedback, ******. We appreciate your kind words about our company and your recognition for our community service efforts. We definitely understand the frustrations that arise when unforeseen changes happen. These solutions can be complex and sometimes need to be modified to fully address the issue. Transparency is paramount when communicating with each and every one of our customers. While we are glad that our ******* and crew were so helpful in communicating and giving you the understanding you deserve, we regret that your experience was less than remarkable. We will use your review to learn and grow in our system design process.Review fromBrad S
Date: 07/11/2024
3 starsIm pleased with the work they did on my pool patio. The two guys who did the work were informative and professional. My only complaint is cost. Greatly overpriced in my opinionReview fromJessie M
Date: 05/24/2024
5 starsRedeemers did a great job on my 2 foundation issues in my 102 year old house. Hard working, polite, good pre-prep to protect furnishings from dust, thorough clean up each day.Finished ahead of schedule.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.