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Business Profile

Garbage Removal

Home Town Disposal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of June, we signed up for their waste collection service. We were told that we could use an existing trash can until we received one of theirs. We put the garbage out as instructed on Sunday night. It wasnt picked up. We called and they said they would pick it up. They didnt. At the end of the week, they dropped off their can, but still didnt pick up our garbage. Sunday night we put the garbage back out at the curb. It wasnt picked up. We called again. Never got picked up. So we called to get a refund, but we cant get that until they get their can. This is week 3 and it still hasnt been picked up. We cant start another service until we get our refund. Selecting this company has been a big headache and a big mistake.

    Business Response

    Date: 07/24/2023

    We have closed the account and are refunding the money, per the customer's instructions.  They called and asked to close the account on July 18th.  They live in a rural area that we are not in very often.  We messed up.  Driver did not find the home, and did not empty the trash.  Sorry, thank you.

    Customer Answer

    Date: 07/24/2023

    Their response about not being in this area very often is a very poor excuse. Where I live is part of their coverage area; I was told that when I signed up. Besides, does the driver not have access to GPS? I cant get my refund until they pick up their cart - its on them, not me.

    Customer Answer

    Date: 07/24/2023

    Hometown picked up the can today so Im assuming well get our refund soon. Thank you!

    Customer Answer

    Date: 07/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***********************************
    2659 *******************************************
    Millington, ** 38053

Home Town Disposal, LLC is NOT a BBB Accredited Business.

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