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Business Profile

Heating and Air Conditioning

Expert Heating & A/C Repair

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was contracted, thru our home warranty company, to do a repair on one of our ac units. They came and did the inspection and they reported back.to our home warranty company that a new A coil and new condensor was required. We paid $1400 to the home warranty company for the condensor and the warranty would cover the A coil. People from Expert showed up with the condensor but told us they had the wrong A coil. We were told it would be a few weeks to get the right part. They left with the new condensor and we have tried relentlessly to get this repair done but to no results. This all started in August of 2023 and still no repair of any kind has been done. The latest communication with Expert was last month when they scheduled a repair date but due to weather, they cancelled. Since then, again no calls or communications from them. I have dates of most of the communications with Choice Home Warranty and their automated responses that the repair has been done which is a lie.

    Business Response

    Date: 02/26/2024

    You paid this to your warranty company not to Expert Heating and AC, you should be contacting your warranty company they provide the equipment, as it was stated to you the evaporator that they supplied would not fit , so we are not allowed to install half of a job , we are still waiting as you are on them to provide correct equipment, sorry for your inconvenience but you should be contacting them in regards to the money you have giving them, not us..
  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A technician was supposed to come to our residence to fix our heat. They were contracted through ********************. They have not showed up and will not answer the phone. This complaint has been opened since 2/24/2023.

    Business Response

    Date: 03/09/2023

    So sorry for your inconvenience, but we dont do business with ********************, you simply need to contact them and request that they send out one of there vendors. This is a ******************** that we do not support.

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