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Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Important information

  • Customer Complaint:
    While the BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business generally responds that the Better Business Bureau online complaint resolution system is not the proper forum to respond to allegations in this complaint.

Complaints

This profile includes complaints for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sedgwick CMS has 24 locations, listed below.

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    Customer Complaints Summary

    • 543 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a claim that has been going on for almost 1yr my claims rep have not contacted me back with updates they have not sent the required information to get my claim closed this has been a disaster from day one Jacob **** and his manager fail to follow up and all Im trying to do is get my claim closed out.

      Business Response

      Date: 08/02/2022


      We have received the below BBB complaint.  However, there is not enough information to assist (namely, the Sedgwick client who was involved, claim number, date of loss, etc.). We would need to be provided with that information to help ***************** get in contact with the proper parties. 


      Please ask the complainant to provide this information, so we can not only respond to the complaint, but get the proper person in touch with the complainant.   


      Thanks!
      Sedgwick Legal

      Business Response

      Date: 08/03/2022

      We have received the below BBB complaint.  However, there is not enough information to assist (namely, the Sedgwick client who was involved, claim number, date of loss, etc.).  We would need to be provided with that information to help ***************** get in contact with the proper parties. 


      Please ask the complainant to provide this information, so we can not only respond to the complaint, but get the proper person in touch with the complainant.   


      Thanks!
      Sedgwick Legal

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want Sedgwick to honor the claim. I sent all necessary documentation to ********************* that was asked of us and she refuses to take our several calls, totally disregarding us. My wood floor was damaged, pictures were taken and sent to her by Best Buy as well as myself and she nor Sedgwick has tried to contact us. I am up loading her information along with when communication started with her.

      Business Response

      Date: 07/20/2022


      Thank you for the opportunity to respond to the complaint filed by *********************.  Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ********************* filed against our client, Best Buy Co.,Inc.


      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 


      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ****** ***** complaint. 


      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:07/09/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3, 2020 I experienced a slip and fall injury in a retail store. Eventually the store submitted this claim to Sedgwick. I was assigned a claims representative ***** *****. On November 30, 2020 I was informed that my case was assigned to a new adjuster, ***** *********. In May 2021 I forwarded signed release documents and medical providers information to Ms. *********. Upon attempts to contact Ms. ********* and subsequently Ms.*****, I received failed email delivery notifications as if they no longer work for the company. I never received any notification from this company regarding changes to my adjuster or claim. I have made multiple inquiries to find out who my current adjuster is and the status of my claim to no avail. Claim # ***********

      Business Response

      Date: 07/26/2022

      Thank you for the opportunity to respond to the complaint filed by ****** ******.  Please note that Sedgwick Claims Management Services, Inc. (“Sedgwick”) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim ****** ****** filed against our client, ****** Corporation.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ****** ******’s complaint. 

      Again, thank you for the opportunity to respond and clarify, as able.


    Sedgwick CMS is NOT a BBB Accredited Business.

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