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Business Profile

Insurance Claims Processing

Sedgwick CMS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Important information

  • Customer Complaint:
    While the BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business generally responds that the Better Business Bureau online complaint resolution system is not the proper forum to respond to allegations in this complaint.

Complaints

This profile includes complaints for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sedgwick CMS has 24 locations, listed below.

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    Customer Complaints Summary

    • 543 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim - 4A2204D1BKF-0001 - *********************** - Date of Loss: 04/11/2022 - AU Hyrecar and the partner company Sedgwick Insurance are not honoring what their terms say about having the highest insurance on a car that I placed on their platform that was totaled by a renter on from their platform. I have been contacting Claims manager, *********************** ***************************************** and she has been rude and overall unhelpful on fixing my issue. (Which I have proof of through audio recordings.) And has sent me to multiple wrong emails to fix the issue that her and the claims adjuster caused. Last time we spoke I was told that the issue would be resolved by ****************************** I would Receive a call back the week after. Its been a Month now and still have not received any check nor spoken to anyone to fix this issue. I sent them proof of exactly what the renter damaged on my vehicle and they began to ignore my emails and calls. Hyrecar also has not returned any of my calls to fix the problem and they never paid me out for the damage that has been done to my vehicle. Overall I want full accommodations for my vehicle damage due to me having the highest insurance while the vehicle was in the renters hands & have proof of exactly what the renter caused (Pictures, and messages along with an invoice from a mechanic shop.) and I have the renters information. To add to the situation when I spoke to Sedgwick so my Lawyer can get in contact with them they gave me the wrong address which happened to be two PO Boxes. Overall Sedgwick does bad business and I expect to be paid in full.

      Business Response

      Date: 08/02/2022

      Thank you for the opportunity to respond to the complaint filed by ***********************. Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim *********************** filed against our client, HyreCar, Inc.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ****** Grants complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.


    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/3/22, I was involved in a vehicle accident with someone who is employed with ******* Corp and Sedgwick is handling the claim. To date, Sedgwick has done nothing to resolve the claim, has promised to call me back and does not do so, has hung up on me, and has failed to resolve any issues dispute issuing me a letter stating that my claim would be closed in 30 days if I did not contact them.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sedgwick refuses to answer emails or calls. They refuse to issue payments and have stopped doing so without explanation. They have messed with my TTD from the start! They have never paid my mileage in over a year (the starte of my claim). They have horrible customer service they lie, and the cause harm to anyone who has a claim.

      Business Response

      Date: 08/29/2022

      Thank you for the opportunity to respond to the complaint filed by ************************** Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ************************* filed against our client, Federal Express Corporation.

      A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in *************************** complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***************************** and my email is ************************* In March of 2022, Fitbit issued a recall of their "Ionic" model Smartwatch. I had multiple fitbit ionic devices and submitted all of them for the recall. It was promised to me that I would get a refund within 3-6 weeks, but I still haven't received it. It has now been more than 17 weeks and I still haven't received my refund. When I contact fitbit, they tell me to contact their outsourced recall center which is hosted by Sedgwick. I have called the recall department of Sedgwick over 20 times and my case has been "escalated" by them over a dozen times, yet the refund still has not arrived. The fitbit team keeps telling me to contact Sedgwick and Sedgwick keeps "escalating" the case but never doing anything about it. I had 10 devices that I was supposed to get the refund for and I have not received even a single refund. Here are my reference numbers and the dates I got an email confirming that my refund would be sent out within 3-6 weeks: (**************** - April 1) (**************** - April 1) (**************** - April 1) (**************** - April 1) (**************** - April 1) (**************** - April 1) (**************** - April 2) (**************** - May 9) (**************** - May 9) (**************** - May 15)

      Business Response

      Date: 07/28/2022

      Thank you for the opportunity to respond to the complaint filed by *****************************. Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a recall ***************************** filed with client, Fitbit.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ******************************* complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in April 2022, **** had contractors digging on my property to install some new cables for a different property in my neighborhood, in the process the contractors broke one of the main water lines to my sprinklers, after some time I was able to make a claim and the claims go through a claim company by the name of Sedgwick, I havent heard a single thing since then and I have submitted all proper documents showing damage and estimates to get the damage repaired, Ive tried reaching out SEVERAL times and I get no response.

      Business Response

      Date: 07/27/2022

      Thank you for the opportunity to respond to the complaint filed by ***********************. Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim *********************** filed against our client, AT&T.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ***** Nabbuds complaint. 


      Again, thank you for the opportunity to respond and clarify,as able.


    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to save my job threw loa and disability leave but everytime I get on the phone with Sedgwick they hang up on me either part of the way threw or as soon as I get threw my wait time they pick up and hangup on me I'm getting very frustrated and I was recently in a wreck that can send me lots of pain and problems I've been trying to get in contact with them about keeping my job and they don't seem to care

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insignia Air Fryer Recall Registration Confirmation for L96GB1653788173941 Return was on 6/13/2022, still awaiting for gift card... *********************** 7/22/2020 at ******* CDT and hung up on, appreciate you "coach" this CSR on edicate Called again at 11:45am and escalated gave up after 15min hold waiting for a supervisor to respond to Instant message I am livid the amount i paid for this "Air Fryer" is very hard to find a replacment based on this recall and missing out on sales due to the delay on this gift card Understand Air fryer was received on 6/13, processed 7/8 (ALMOST A MONTH !) and have to now wait 3-6 weeks, 6 week ends on 8/19... I would appreciate this GIFT Card be processed and SENT, as soon as possible... Please. I am ENRAGED by this not only by the long process this RECALL is taking, not my fault, and know the disrespect and total disrespect to the customer who is involved on this recall. ****************************** *********************************************************************************************************** phone ************

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim Number# 4A2205N6VKQ0001 I initially emailed my claim to Representative (*********************************) of Sedgwick Claims Department on 9 June 2022. ******************************************** ************* I did not receive a response and I repeatedly called and left messages. So I emailed Supervisor (***********************) on 13 June 2022. I still did not hear from anyone. *************************************** (************* On 27 June 2022; I heard from ********************************* and she apologized for the timeframe it has taken to respond. She then told me that she had reviewed my claim and issued payment for my claim and that I should receive a payment within **** business days in the form of a check to my address. No payment ever came to my address and on 20 July 2022. I reached out to ********************************* by phone and email once again to inquire about why I have not received payment. I got no response or even a callback. As a retired Army Veteran..one thing I have learned is that taxpaying citizens are owed at least timely responses and civil decency and consideration as well as an explanation when submitting claims.My experience with this company has been less than mediocre and I would not recommend doing any sort of business with them or anyone affiliated with them.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with ***************************** (Auto Claims Representative) with Sedgwick. On July 13, 2022 I requested a letter from ***************************** per the request of the City of the *********************** Office of the Solicitor for their PTIT Program: https://ptit.*************/ It reads as follows:------------------------------------------------------------------------------------------------------------------------------------------------Claim - 4A2204BYT4T-0001 - US Driven - Date of Loss: 04/07/2022 I need the following as a letter from Sedgwick:1) INSURANCE COMPANY IS ACCEPTING FULL/100% LIABILITY ON YOUR BEHALF.2) LETTER MUST REFERENCE THE ***** YOU HIT & DETAIL HOW INSURANCE COMPANY IS HANDLING THE CLAIM.3) MUST VERIFY ALL CLAIMS ASSOCIATED WITH THE ACCIDENT HAVE BEEN CLOSED.4) IF NO CLAIMS HAVE BEEN FILED, THE INSURANCE COMPANY MUST STATE THAT.5) MUST STATE NO INJURIES.------------------------------------------------------------------------------------------------------------------------------------------------I have made multiple calls starting on July 13, July 14 and July 18, 2022 to request a response from *****. At which he refuses to respond via email or phone. I also spoke to ***************************** (Sedgwick ************* Advocate) who contacted ***** for a response to my email questions. ***** promptly constructed a partial response to my detailed 5 question request while on the call with ********. His response wasn't thorough and was thrown together in a very irresponsible manner. I contact ******** to ask if she could ask ***** to redo the letter by carefully answering all 5 questions. He refuses to perform his duties furthermore causing me more grief and irritation over this minor issue. On Monday July 18 I called Sedgwick **************, spoke to ***** ************** Advocate) to once again advocate for me with the hopes of ***** amending his letter to me. I was advised he refuses to comply and he feels he answered the questions.

      Business Response

      Date: 08/08/2022

      Thank you for the opportunity to respond to the complaint filed by *********************. Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim ********************* filed against our client HyreCar, Inc.

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ***** Smiths complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

    • Initial Complaint

      Date:07/13/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sedgwick is a damage claims business that provides covered for a 3rd party delivery service that Best Buy uses to deliver appliances. On a recent delivery to my home this delivery service damaged my home. I was told to call Sedgwick and they would take care of me. Initially I got a hold of Sedgwick and they provided me a claim number. I was told I would be hearing from an adjuster within 2 days. That was nearly a month ago and still no one has contacted me. I have called the Sedgwick number atleast a dozen times and left messages to call me. Still no call from Sedgwick. Best Buy has sent them messages to contact menothing.

      Business Response

      Date: 07/28/2022

      Thank you for the opportunity to respond to the complaint filed by ***********************. Please note that Sedgwick Claims Management Services, Inc. (Sedgwick) is not an insurance company.  Sedgwick is a third party claim administrator.  This complaint arises from a dispute related to a liability claim *********************** filed against our client, Best Buy. 

      A review of the claim file reveals that Sedgwick has administered this claim in compliance with the laws and regulations governing the alleged loss. 

      Sedgwick respectfully maintains that the Better Business Bureau on line complaint resolution system is not the proper forum to respond to the allegations contained in ***** Storlas complaint. 

      Again, thank you for the opportunity to respond and clarify,as able.

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