Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The month of May 2023 ************* started treating my yard for weeds and feeding it. Over 40% of the grass in large areas is completely bold killing the Zoshia grass in my front yard, bold spots in the back yard and the weeds still exist. They sent someone out to look at my yard and was told the yard needed to be treated for grubs for a fee. I have been in this house since 1989 and have never had this problem. They charged me $485.95 to kill the grass and not the weeds which i could have killed my grass for less than $10.00.

  

  Business Response

  Date: 03/14/2024

  ************* wants to start by expressing our sincere apologies for the inconvenience and frustration you've experienced with our recent service. Regarding the issue at hand, ************ hired ************* on 5/9/2023 to treat his lawn from a fertilization/weed control standpoint. Mr.***** lawn technician, Rod, applied a total of 5 applications from 5/11/2023-11/17/2023. Rod notified ************ that his lawn was becoming thin after the weeds were under control on 8/15/2023. Three and a half months later,on 12/1/2023, ************ called ************* requesting a manager to come out and inspect his lawn due to ************ not being satisfied with the lawns condition (thin/bare areas). Upon inspection of the lawn on 12/1/2023 ***** (Rods Manager), notified ************ that the lawn had signs of grub damage.***** recommended having an insecticide applied to control the grubs from further damaging his lawn. ************ advised ***** that hed apply an insecticide himself. ***** advised ************ that hed come back out in May of 2024, after Spring green-up, to inspect the lawn. ************ cancelled services on 12/22/2023. It would have been preferable for our tech to catch the grub issue but since we didnt, ************* is willing to reimburse ************ in the amount of $433.15. ************* applied a $30.00 off discount on Mr. ***** first service, as well as taking an additional 5% off the total amount for pre-paying with check.  

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **************************

  *************************************************************************** ***************************************************

  *******,, ** 38141

  
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22nd Tuesday before Thanksgiving. ************* chain charges me a transaction on a card I use for groceries. For the services that were rendered a week prior. The problem with that they were not authorized to use it. And they had in their system that they had this card on automatic draft. I know that's not the card to use on automatic drafts for that type of transaction That card is only used for groceries and stuff like that. I believe they were trying to ensure that they have a good Thanksgiving by stealing money from my pocket. Everybody needs extra money. We mostly don't have to steal money from others for us to have a good Thanksgiving.

  

  Business Response

  Date: 12/08/2022

  We at ************* are locally owned and have been in business since 1984. 
  All business must pay attention to the bottom line of the financial reports, but unlike some bigger chains, the owners, managers, and employees, genuinely care about our customers and make every possible effort to provide the best possible customer service.   
  The holiday season is a joyful time for many people, but it can also be a time that initiates great stress created by the social expectations that often create a financial burden for individuals and families.    
  On Tuesday, November 22nd, this customer called the office several times and spoke to multiple team members with inappropriate language and attitude.  The initial team member made attempts to explain to the customer he had gone to our website, made a payment, set up auto-pay, and saved his credit or debit card in question on his account. 
  Although, this was outside of our normal policy, after hearing of the customers predicament, I began researching for a way to help.  I first reached out to our credit card processing company in an attempt to void the transaction to free up the cash availability on the customers card. Unfortunately, I was told that this was not possible.  The next step that I took was to contact the customer on Tuesday, November 22nd at approx. 4pm and let him know that I would make an adjustment to his account to allow him to make his payment at a later date that would be more appropriate for him and refund the payment to him in cash.  He could come to the office to pick up the cash or I could deliver the cash the following day with one of our technicians.  Unfortunately, there was no answer so a message was left on the phone number on file and that he had called from multiple times throughout the day. I also reached out again the following morning at approx. 7:43AM,10:38AM, and again at 12:06PM. 
  On Monday, November 28th, after receiving no response from our customer, the decision was made to end the business partnership; and cancel the account.  
  We wish the best to our previous customer and his new **************** provider.