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Review fromMelody W
Date: 04/30/2024
1 starMelody W
Date: 04/30/2024
I have pictures of the beautiful lawn that I had prior to using Herbi Systems but, cannot download them. This company killed my grass and now all I have is a lawn full of weeds!!! Rather than giving me a refund, they insisted I needed more spraying and more services. I have gotten estimates and it will cost me hundred of dollars to undo the damage they have done. (I tried to give them 0 stars but, your website won't allow this?)
Herbi-Systems, Inc.
Date: 05/14/2024
******Systems would like to sincerely apologize for the inconvenience and frustration youve experienced with our recent service. We truly value your loyalty, and as a former client of eleven years, your feedback is incredibly important to us.Regarding the issue with ******************' lawn, it was damaged in May 2022 by Hunting Billbugs, a root-feeding insect that can devastate a lawn. Despite our efforts to apply insecticides and balanced fertilization over the following year, the damage was severe and the improvement was slower than anticipated, leading to ******************' understandable frustration and the cancellation of our services in June 2023.After our in-person meeting on May 8, 2024, we are pleased to have reached an agreement with ****************** to restore her lawn's health to its original state prior to the damage caused by the Hunting Billbugs.Thank you for being a valued client of ******Systems.Review fromLynn W
Date: 01/30/2024
1 starLynn W
Date: 01/30/2024
We have been a customer for years. However, almost every time a technician calls US the day before to say they are coming.. so you wait the entire afternoon and they are a NO SHOW!! No call, and when you call the office they cant tell you where the technician is or if they are really coming to your house. My doorbell is broken, so I wait , watching, not to miss the promised service call. I have made calls stating that this happens and still NO CUSTOMER COURTESY!! Very disappointed in the communication between the office and their technicians. PLEASE TEACH COMMON COURTESY ! Customer SHOULD BE #1, Sadly we are not! We pay your bills!I will find a company that values their customers!Herbi-Systems, Inc.
Date: 02/08/2024
************* wants to start by expressing our sincere apologies for the inconvenience and frustration you've experienced with our recent service. We truly value your loyalty and your feedback as a four-year client is of great importance to us. Regarding the issue at hand, Mr. ******** lawn technician, Camerin, scheduled a service to be performed on 1/29/2024 after 3:00 pm. ******* called ******************, notifying him that he was running behind in his day and wouldnt be able to make it before dark. ******* advised ****************** that he could perform the service the next day, on 1/30/2024. ***************** understood and thanked Camerin for notifying him and accepted services to be performed on 1/30/2024 instead of 1/29/2024. Thank you for being a valued client of *************.Review fromPeter N
Date: 09/25/2023
1 starPeter N
Date: 09/25/2023
New tec came out.. burnt newly laid sod even after explaining.Called ***, no response.4 year clientHerbi-Systems, Inc.
Date: 10/10/2023
************* wants to start by expressing our sincere apologies for the inconvenience and frustration you've experienced with our recent service. We truly value your loyalty and it's disheartening to hear that you had a negative experience with one of our technicians. Your feedback as a four-year client is of great importance to us. Regarding the issue at hand, we want to assure you that we take such matters very seriously. Weve investigated this incident thoroughly to understand what went wrong and well make the necessary changes to ensure that it hopefully doesn't happen again in the future. Thank you for being a valued client of *************, and we wish you all the best in the future. Sincerely, *****************
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