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Business Profile

Major Appliance Services

Tyms Appliance Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My side by side refrigerator is out. I contacted my home warranty company and this company was sending out on May 15th, 2025 to make repairs. I was told a part needed to be replaced and would be ordered. I was also told that the part would be arriving in a week. Today is May 28th, 2025. the contractor never reached out to me. I called the contractor several times the voicemail is always full, no one ever answers the call and I have left an email and I received no reply as well.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a warranty with ******************* and this company came out and did some work and also looked at my washer. They did really good work on one appliance but on my washer the service has been not good. The company told us that they would put in a recommendation to replace the washer. I spoke with the insurance company and they said they were told that we need a part. Based on what he told us , we discarded the old washer. They wont answer the phone now and I will probably have to spend in total $1,300 to replace said washer. It appears to be a pattern with this company.

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to assess a leak coming from our refrigerator in the kitchen. ****** came to my house, 8/3/2023, and claimed he simply need to order a part and would be back to fix it. Since that time, I have been unsuccessful in getting in touch with him either via his cell phone, the company phone number listed online, or via text message. No one answers the phone. No one responds to messages. And all the voicemail boxes are full and not excepting new messages. It has now been seven weeks, and we have not had any resolution of the leak in our refrigerator, despite paying them upfront for the services.The same thing happened a couple years ago with our ice maker, and we eventually had to hire a second appliance company to finish the job. This company seems like a complete scam. Please show up, collect the service fee for doing no work, and then never return to finish the job.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an home warranty with First ******** and this Company has neglected in finishing the repair of job of my washer and Dryer even after the parts has been order and Delivery since Oct .22till jan.2023 I have notify first american home warranty please issue a copy to all 3 of us.Thank you

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed a complaint with ******************* buyers insurance for my refrigerator about 6 months ago, they assigned it to Tyms appliances *******. This company is fraud, they told insurance company they ordered parts, took 3-4 months to get parts. Since then for weeks me and insurance company is trying to contact them but they dont respond, once my insurance company rep told me that she talked to owner of Tyms appliance and he promised to call me same day, never did.This company gets on panel of insurance companies and then provide worst possible service to customers, should be banned from working. My refrigerator has not been fixed for 6 months because of this unprofessional and incompetent Tyms Appliances.

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was assigned to complete warranty work on my washer. Contractor has received the parts and will not follow up to schedule the install. The contractor will not return phone calls from myself or the warranty company, First American. I was told by the warranty company that the contractor would contact me this morning for the install. They still have not returned my calls. I have been without a washer for a month.

    Business Response

    Date: 10/17/2022

    ************************ 

    441 *************** *******, **, 38117 

    ********** 

     

    Business Response: Tyms Appliance Solutions partners with First ********. Parts for the washer was supplied by First ******** and we have no control of part delays. We receive a high volume of calls during business hours and we advise customers to leave a voicemail. Washer was reported for two major parts and the parts were delivered on different dates. Customer was contacted for scheduling, technician successfully installed parts.  

    Customer Answer

    Date: 10/18/2022

     
    Complaint: 17658266

    I am rejecting this response because: the response encourages the customer to leave a voicemail, but the number was not accepting messages. There was no way to document that I had contacted them and they were not returning my calls. I did finally get an email address that was helpful. 

    Sincerely,

    ***********************

    Business Response

    Date: 11/18/2022

    The washer was completed in the month of August this year. ******** was contacted, appointment was confirmed. Parts were installed through First American Warranty. 

Tyms Appliance Solutions, LLC is NOT a BBB Accredited Business.

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