Business Profile

Pest Control Services

Terminix

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,353 total complaints in the last 3 years.
1,166 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date: 5/22/23 Amount: $344.24 1st Call - Talked with ***** on 6/1/23 at ************** and requested a refund to my credit card as I had not received the service. He put in the request and said it should be received in ***** hours.2nd Call - 6/14/23 Talked with ******************* at ************** and asked her to see why I had not received the refund. She didn't understand why it had not been done and offered to send the request again to someone higher up. **** stated I should receive the refund in ***** hours.3rd Call - 6/22/23 Talked with **** at the same 1 800 number and was told they received the request and she didn't understand why it had not been done. She put in another request.4th Call - 7/11/23 Talked with ****** at the same 1 800 number. He found the requests and also didn't know why the refund had not been done. He stated that ******* had approved the refund on 6/29/23. He sent in another request.5th Call - 8/1/23 Talked with ****** who transferred me to ******* in Retention. ******* found the previous requests and said she would make another request to management higher up.As of today, 8/8/23, I still have not received the refund to my credit card. This is my last option before filing with the small claims court. I'm hoping that BBB can help me get this resolved.Thank you
Business Response
Date: 08/14/2023
Terminix International

August 14, 2023

Mid-South Better Business Bureau

BBB Case# ********
***********************************

To Whom it may concern,

Thank you for taking the time to notify us of Mrs. ************ unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience. Please be advised that the leadership group at Terminix ******, apologizes that this matter was not addressed correctly prior to receiving this complaint. The refund has finally been submitted for processing and will be refunded back to the credit card on file. *************************** should receive the refund within **** business days. Thank you for the opportunity to resolve this matter.

Sincerely,

*********************
Service Manager | Terminix 2033
****************************************** F | ******, ** 78758
Office: ************ | Mobile: ************
Email: **********************************

Customer Answer
Date: 08/16/2023
I have been told on each of the last 4 or 5 phone discussions that the refund will be processed. Yet nothing has happened. I will update BBB when, and if, I actually receive the refund this time. Thank you!
Customer Answer
Date: 08/18/2023

Date Sent: 8/16/2023 10:53:17 AM
I have been told on each of the last 4 or 5 phone discussions that the refund will be processed. Yet nothing has happened. I will update BBB when, and if, I actually receive the refund this time. Thank you!

Business Response
Date: 08/22/2023
August 22, 2023

BBB Rebuttal Case# 20439559

To Whom it may concern,
The customer's customer's refund was processed on 8/21 and will be mailed in the form of a check. Please allow **** business days to receive.
Initial Complaint
Date:06/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terminix came out to inspect mice in basement and to come up with a treatment plan. They reviewed their financing plan. One can pay within the initial 3 month period at 0% interest or pay terms. I signed on 5/19/23. After reviewing their financing plan, I called Terminix on 5/20/23 and told them that I want to cancel my contract. Well within the 3 day cancelation policy. ************************************* said HE needs to fill out "their" paperwork to the bank and will send me a cancelation confirmation. I had him send me an email while on the phone with him confirming the cancelation paperwork being sent to SMAC. I called for several days and emailed with no response from him. I receive a letter dated 5/20/23 (the day I cancelled) on 6/16/23 regarding "my" SMAC loan number. I spoke with *********************** and she stated they never received any paperwork for cancellation. Which tells me why *********** wasnt responding to my emails. She told me she was sending the request through for cancellation and emailed me with her actions of filing cancellation while I was on the phone with her. She said I would hear from someone within 48 hours. After several days, no response, reply, etc. Today, I received my loan information. Terminix has violated my right for cancellation. Side Note: They placed aluminum around the foundation/sill. Today will be the FOURTH time that they have to come out to fix all of their shoddy workmanship. After their first installation, I went directly to ********** office and showed the Branch Manager, *************, the photos and he was appalled and set up speedy return date, then a 3rd, now a 4th . .I moved everything away from my foundation and the items have been placed around the yard leaving my home with damaged landscaping and equipment. It is summer and the area is unusable/unsafe for use.
Business Response
Date: 08/18/2023
Terminix International
Midsouth Better Business Bureau
BBB Case #********
***********************
Thank you for bringing this concern to our attention. We would like to apologize for your recent experience with Terminix. We forwarded the customer's complaint to our management team for review. Our management team stated they are not sure who customer is referencing in her complaint. Below is management's response:
good afternoon,

I have read the complaint and I'm not sure whom she is speaking about or there is no *********** that would have said anything like this.
*************
Customer Answer
Date: 08/18/2023

Complaint: 20253641

I am rejecting this response because I send the copy of the email from ************************************* @ Terminix STATING THAT HE NEEDS TO FILL OUT PAPERWORK TO SMAC TO CANCEL. ************* told SMAC that the job was completed and wouldn't cancel. I had 3 days. I went to his office with computer in hand and he was appalled at the shoddy job done, apologized and sent the SAME person out to fix. I told **** Hand that they only used 47' of aluminum and he said he would credit me the overage cost. ************* even asked me to email the photos and thanked me when he received them. By Monday, HE KNEW the job was horrible. Legally the financial contract should have beens cancelled per my request. Terminix is owned by SMAC so they can do whatever they want when it comes to messing with one's financial obligation and 3 day cancellation. Also, the sales rep ordered 100' of aluminum to wrap the foundation. After two months of them coming out to repair the job, they ended up using a total of 72'. ************* sent me an email stating that they were going to credit me and charge $2,133. He credited the "renewal" fee but not the "overage" credit.

Sincerely,

***********************
Customer Answer
Date: 08/22/2023
Please close my case #********
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 2 year contract with Terminix for Rodent control. I am not happy with the service or the outcome. I have contacted them over 8 times; phone, text and email. Terminix refuses to make it right or let me out of the contract. I agree I have to pay for what has been done to date but want out of the contract. I do not want future services from them. My contract calls for mediation prior to lawsuit. I hope we can resolve prior to next steps.
Business Response
Date: 05/09/2023
Terminix International
Midsouth Better Business Bureau
BBB Case #********
*********************
Branch Manager ****** has already spoke with this customer and attempted to visit her home. She refused access. Her agreements have been canceled however the financing to pay for the work that was already completed is not canceled and those payments need to be fulfilled. She is most welcome to involve her attorney in this matter.
Thank you,
*********************
Initial Complaint
Date:04/12/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They put me in a contract without my permission. I had to fight with them for a month for them to get me into the correct program. I paid almost $1000 for the correct program and theyre still auto billing me for the original contract they said they theyd canceled. Over $1500 on charges and they are still billing me
Business Response
Date: 04/17/2023
Terminix International
Mid-South Better Business Bureau
BBB CASE #********

Dear Mid-South Better Business Bureau,
I spoke with ****************** on 04/14/2023 and have put in request to have Cancellation Fee waived and then have a refund of $338.76 placed back on the card on file. ****************** was sold the wrong agreement and need that cancelled and to continue the Exclusion agreement.
During our conversation, I gave her my direct cell number and we also set another appointment to handle any additional issues pertaining to the Exclusion. I will be calling her back on 04/17/2023 with update.

Sincerely,

*****************************
Initial Complaint
Date:04/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second time complaining about Terminix sending me bills when they have told me they've cancelled my contract and acknowledged I no longer own any more money. I have emails and the contract to prove it as well as payment history and a schedule to pull the traps. I want them to cease contacting me and sending me bills. I do not owe them anything and I do not owe cancellation fees. I would like my customer account to be deleted. I was being sent bills at my old address (**********************.) and now my new address (***********.) this is harassment. This customer representative claimed I would owe a cancellation fee despite the already paying in full. The cancellation fee is equal to the unpaid balance of the service that I already paid. I have proof saying they cancelled and will cease further contact but they're still doing it. I want them to remove my information completely. I want them to remove the traps and stop going to that house no later than 4/18/2023.
Business Response
Date: 04/21/2023
Rentokil Terminix

April 19, 2023

Mid-South Better Business Bureau

BBB Case# ********
Monynich Kiem

Dear BBB Representative,

Thank you for taking the time to notify us of Monynich Kiems unsatisfactory experience with Terminix. We take every action possible to make sure that our customersproblems are rectified, and the best solution possible has been provided for their inconvenience. Please be advised that the customers contract has been canceled and the *** fee has been waived. The account has a zero balance. We have also added Monynich Kiem to our Do Not Contact list. We consider this matter resolved and apologize for any inconvenience this may have caused.

Regards,

*************************
Service Manager
Terminix ********** #****
P:************
E:************************************
Customer Answer
Date: 04/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

Monynich Kiem
227 *******
************, ** 40342
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE BEEN WAITING FOR A REFUND FOR OVER 1 YEAR. AND I HAVE NOT YET RECEIVED.I ORDER A PRODUCT THAT WAS YEARLY. WHEN I HAD A FIRE AT MY RESIDENCE I CANCELLED IT AND TERMINIX WAS STILL CHARGING ME THE SERVICE WHICH THEY COULD NOT HAVE DONE THE WORK DUE TO THE ***** THANK YOU
Business Response
Date: 04/18/2023
Terminix International
To: Mid-South Better Business Bureau
From: **** Hand
Date: April 17,2023
RE: BBB Case #********

We have spoken with this customer and explained that we have been servicing the account for the 3 years and have never been told that the house had a fire. There was construction at the house but that happens all the time and it doesnt affect the service we provide. We started the exclusion service on 10/4/19 then followed up 11/20/19, 2/7/20. We then did a reinspection of the exterior on 1/13/21 then again 12/14/21. We also serviced the house on 8/29/22 for an extra service which was called in by the homeowner. The customer called in and explained that they didnt live at the house. We agreed to refund $216 which was the latest payment made on 10/4/22. The other charges stood.

Thank you,

**** Hand
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I talked to SMAC (ServiceMaster Acceptance Company) and they told me that they received Terminix's smart form to stop automatic payments from my checking account, and they had requested Terminix to send them a document to close my account. ***********************************, Terminix Manager, stated that he had sent a document to close my account. SMAC stated that they have not received the document from anyone at Terminix to close my account. This issue has messed-up my credit score really bad. I appreciate Terminix for terminating my Exclusion Plan contract, refunding me for the payments that I paid to SMAC and for stopping the automatic payments from my checking account. But Terminix has not solved the problem with SMAC. I talked to a SMAC rep. on Monday (3-27-22) and she told me that my account will be sent to a collection agency at the end of this month if they have not received a document from Terminix to close my account. I will really appreciate your help with solving this problem. I am re-opening my case which is case number- ********.
Business Response
Date: 04/05/2023
Rentokil Terminix

April 3, 2023

Mid-South Better Business Bureau

BBB Case# ********
**********************;

Dear BBB Representative,

Thank you for taking the time to notify us of **************** unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience. Please be advised that we have refunded the customer $1,020, which was agreed upon. The customer is responsible for the balance that is left. We will not pay off the **** loan, $698. Once the balance is paid, the account will be closed.

Regards,

Christerpher *********************** Manager
P: ************
E: **********************************
Customer Answer
Date: 04/10/2023

Complaint: 19866515

I am rejecting this response because: I disagree with the response from ***************** He told me that he sent a document to SMAC to close my account and he assured me that my account would be closed. But SMAC stated that they did not receive the document. SMAC also stated that they sent emails to Terminix requesting for a document to close my account, but they did not receive any response from Terminix. After I filed my first complaint with BBB then Terminix finally cancelled my contract, refunded my payments that I made to SMAC, and stopped automatic payments from checking account for a job that Terminix techs were not qualified to do. So, I would like to know why I should be responsible for paying the remaining balance for a job that was never done. Terminix received the total amount of $1,580.00 from SMAC for the job that was never done. I feel that Terminix should be responsible for refunding SMAC the remaining balance. Also, **************** told me that my credit status would not be messed up but because of this issue my credit status has been changed from excellent to fair. So, I guess **************** was just lying to me. I am so upset about the change of my credit status.

Business Response
Date: 04/19/2023
Rentokil Terminix

April 19,2023

Mid-South Better Business Bureau

BBB Rebuttal Case# ********
***** Rivers

To Whom it may concern,

As stated in the last letter we have returned $1,020. The rest of the loan was agreed to be paid by the customer. The customer is responsible for the balance. Once the balance is paid, the account will be closed. This is what we agreed to. We will not pay off the **** loan balance of $698. We are not responsible for the balance nor the customers credit score for the unpaid balance.

Regards,

Christerpher *********************** Manager
Customer Answer
Date: 04/24/2023

Complaint: 19866515
I am rejecting this response because: I strongly disagree with the response from ************************************** I accepted the refund from Terminix, but I did not agree to pay the remaining balance. ************ responded in my first complaint that Terminix would remove my auto pay and remove the remaining balance. Also, I did not agree to pay the balance so that my account would close, and we did not agree on anything like this. Christerpher, please stop lying! It is like Terminix got the money from SMAC and now *********** expects me to pay it back for them for a job that was never done. That does not make any sense and is not right. I feel that is a scam and I should not be responsible for the remaining balance. I do not have money to give away for nothing. *********** definitely told me that he would get my account closed and that I would not have to make any more payments to SMAC. He also told me that my credit report would not be messed up. ************ is now stating entirely different from what he told me in our telephone conversations and what he stated in my first complaint that Terminix will pay the remaining balance. ************************************* and *********************** are terrible Terminix managers. I recommend for nobody to get services from the ***********, ** Terminix office.

Sincerely,

*************************
Customer Answer
Date: 04/27/2023

Complaint: 19866515

I am rejecting this response because:
Date Sent: 4/24/2023 5:06:10 PM

Complaint: 19866515
I am rejecting this response because: I strongly disagree with the response from ************************************** I accepted the refund from Terminix, but I did not agree to pay the remaining balance. ************ responded in my first complaint that Terminix would remove my auto pay and remove the remaining balance. Also, I did not agree to pay the balance so that my account would close, and we did not agree on anything like this. ************, please stop lying! It is like Terminix got the money from SMAC and now *********** expects me to pay it back for them for a job that was never done. That does not make any sense and is not right. I feel that is a scam and I should not be responsible for the remaining balance. I do not have money to give away for nothing. *********** definitely told me that he would get my account closed and that I would not have to make any more payments to SMAC. He also told me that my credit report would not be messed up. ************ is now stating entirely different from what he told me in our telephone conversations and what he stated in my first complaint that Terminix will pay the remaining balance. ************************************* and *********************** are terrible Terminix managers. I recommend for nobody to get services from the ***********, ** Terminix office.

Sincerely,

*************************
BBB NOTE TO TERMINIX. **************** DID SAY THE REMAINING BALANCE WOULD BE REMOVED. PLEASE ADDRESS WHY THAT POSITION HAS CHANGED. SEE BELOW FOR THE TWO STATEMENTS MADE BY ****************:

Date Sent: 10/27/2022 10:40:21 AM
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
***********************

To whom it may concern,
We have received this complaint and apologize for any inconveniences that have been experienced.

We have removed the Auto Pay associated with this account and will removing the remainder of the balance that is owed (a total of $658.00). We apologize again for any inconveniences that **************** has experienced.

Thank You,
*********************************** | Service Manager
Terminix International

Date Sent: 11/9/2022 11:26:31 AM
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
*************************

To whom it may concern, we have received Ms. ******* rebuttal complaint and apologize for any inconveniences that she has experienced. After some discussion, Terminix has came to the decision to refund back the two totals of $658 and $242 for a total of $900 for this job. The technicians did provide some of the work at this house as well as sealing up holes and vents.

We again apologize for any inconvenience or discomfort that Ms. ****** has experienced and wish her the best. This has been submitted to our Administration team for finalization and Ms. ****** can look forward to this being reflected in the coming days.

Thank You,
Terminix International
[Click to View All Business Messages]
Date Sent: 10/27/2022 10:40:21 AM
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
***********************

To whom it may concern,
We have received this complaint and apologize for any inconveniences that have been experienced.

We have removed the Auto Pay associated with this account and will removing the remainder of the balance that is owed (a total of $658.00). We apologize again for any inconveniences that **************** has experienced.

Thank You,
*********************************** | Service Manager
Terminix International
Initial Complaint
Date:03/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My service is not being provided, the local manager ***** is rude, prude, and has noted my account to not service. (which is fine because they did not provide service anyhow) I have had rodents, spiders, ants, bugs of all kinds. VIDEOSTO PROVE IT! furthermore, I NEVER SIGNED UP FOR A SERVICE CONTRACT! EVER! if my account shows this I was not told this nor would I EVER sign up! I asked to discontinue service after a few months and he said it would go towards my credit and he refused. So, I continued to pay on auto pay and give it a go to see if it would get better. Months went by with being dissatisfiedover and over with the same poor service as I continued to keep paying and calling with the same issue! The techs that came out literally did nothing, literally walked around with a duster, dusting spider webs!!!? (which I could do ) for $100. a month? Very little spray, never set traps for rodents, never checked for terminate inserts in ground, never sprayed where it was needed at my location. In and out about 5 mins. Unacceptable, nothing ever happened and the problem still existed. The manager ********************* or *********************** (I think ****) should be demoted or sent to a customer relation course to learn how to de-escalate situations instead of escalate. He needs to learn how to properly provide customer satisfaction if he is a manager. He is a very poor representation of a higher up manager in authority if you have a problem and are dissatisfied as a homeowner. TERRIBLE SERVICE. I WANT REFUNDS AS NO SERVICE WAS PROVIDED. YES, I WAS ANGRY AND EXPRESSED IT OVER AND OVER BUT AT SOME POINT SOMEONE SHOULD DO SOMETHING AND ***** WAS HONESTLY A ****! HANG UP ON ME ETC... HE NEEDS TO BE SENT TO TRAINING THE MANAGER REFERRING TO IS WHOMEVER WROTE THE LAST NOTES ON MY ACCOUNT! DO NOT **********
Business Response
Date: 03/24/2023
Rentokil Terminix

March 23, 2023

Mid-South Better Business Bureau

BBB Case# ********
*************

To Whom it may concern,

Thank you for taking the time to notify us of Mrs. ***** unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience. We reached out to the customer and agreed to review their service concerns and address them locally. We have agreed to ********** her services and continue the agreement until expiration in June of 2023. For any future questions or concerns please contact me directly.

Sincerely,

*********************
Branch Manager
P: ************
E: *********************************
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second complaint against Terminix. I have been attempting to have services completed since June 2022. After my initial complaint, I was contacted by Terminix, but the job is still not complete. I worked with a manager, ***, with the first complaint. I have attempted to work with the current branch manager, *************************. I need an exclusion project completed to keep squirrels out of my attic. Initially, *** informed me they could not go on the roof, which was false information. I have attempted to have the job completed with *****, the current branch manager. The last scheduled appointment to complete the job was 2/11/23. Terminix came to my home, but said they could not go on the roof due to frost. I have been waiting to be rescheduled. I have left 3 phone messages with *************************, on Feb. 16th, 17th, and 20th with no return call or communication to complete the job that is still under warranty. Their lack of professionalism and communication remains an issue. Lack of completion of the work, could lead to damage to my house. I extended the warranty when contacted after the first complaint in good faith that the communication would be better. Due to their lack of communication and poor customer service, I want to be refunded $214.50 for the extended warranty which was paid 1/24/23.
Business Response
Date: 03/09/2023
Terminix International
Midsouth Better Business Bureau
Re: BBB Review Case# ********, *********************;

To whom it may concern,

Thank you for forwarding the concerns of this customer to ********************************************* so we may address any issue in a prompt manner. It is my goal as well as Terminix to resolve all issues with our customers in an expedient manner.

*************** to the complaint from ***********************. I do apologize for the issues you have had with your service. We will be giving you a refund of $214.50 And if you would allow it we would like to send a senior tech to your home to reassess your current situation and see what we can do to complete the job and make this correct. Thank you and hope to hear from you.

Sincerely,

*********************;
Service Manager
Terminix #****
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an *********** for someone to come out and check if there are any holes in the walls for mice because we have a mice problem we did catch a rat now we have a mouse that's running around in my granddaughter's bedroom which she will not sleep in she is petrified we have not been able to catch it so I did make an *********** for the hours of between 8:00 and 12:00 noon on today and I have the text to prove it that they sent to me saying that they would be out here between the hours of 8:00 and 12:00 and it's also a text on my daughter's phone saying the same thing when I call because no one showed up I was informed that the *********** is for 1:00 to 5:00 I said no and I have proof of that I said okay fine send someone out here between the hours of one and five no one showed up I called and told them that they said the technician claims that he called and said that he's sick and if he will not be able to come out here until Tuesday I said that's a lie I did not receive any phone calls at all I canceled my doctor's *********** so I could be here all day and to no avail have I gotten any results now I'm told someone might contact me on Tuesday a supervisor Maybe I don't believe it I have been a loyal customer for 20 years and this is what happens this is very unprofessional no courtesy at all I am highly upset now I got to go the whole weekend and just hope for a phone call on Tuesday I don't want a phone call I want action I want somebody to come out here and look and see if there's holes and put down some traps and I should be offered a gift card for the inconvenience
Business Response
Date: 02/10/2023

Terminix International

February 9, 2023

Mid-South Better Business Bureau

BBB Case# ********
******************************* (***************************)

Dear BBB Representative,

Thank you for taking the time to notify us of ******************* unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience. Please be advised that we spoke with ****************** on 2/8/23 regarding his concerns. A technician went out and took care of all his issues that day. The customer was satisfied with this resolution and has a direct phone number to my service manager now.

Sincerely,

*************************
Branch Manager
P:************
E:***************************************

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