Business Profile

Pest Control Services

Terminix

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,290 total complaints in the last 3 years.
1,115 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had gotten partial resolve on the issue with Terminix and *************************** was my contact to correct the issue of a collections notice that continues to come to me. Per his request, I emailed to him several times the notice that I continue to receive from the collection company at Terminix's error and I've tried to reach him via email and phone (cell/office) and cannot get this last portion resolved. It's imperative that this is taken care of QUICKLY. **************** has several copies of the collections error on Terminix's part from ********************* and per our last conversation in December 2022, he said he'd contact them and have this removed since it was Terminix's fault. I'm still getting these letters which means this has not been taken care of. He needs to have them remove me from this action and confirm that this have been taken care of.
Business Response
Date: 02/13/2023
Terminix International

February 13, 2023

Mid-South Better Business Bureau

BBB Case# ********
***********************

Dear BBB Representative,

Thank you for taking the time to notify us of Mrs. ******* unsatisfactory experience with Terminix. We take every action possible to make sure that our customers problems are rectified, and the best solution possible has been provided for their inconvenience. Please be advised that I spoke to the customer regarding her concern. I explained that on 11/16/21, her credit card was rejected for $239; therefore, no money was ever taken from her credit card. Even though no funds were removed from her card, we indivertibly issued a refund of $214 (that we did not owe to her) on 11/21/22. A credit for $25 was also issued on 12/14/21. Upon explaining this to *****************, she began to yell and scream, asking to speak with the Branch manager. The Branch Manager explained the same thing to her as well. To sum things up, *****************,received $239 from us that she was not due, and she owes back the money that she is getting from collections.

On 2/10/23, I explained that she could pay the collection bill with the money that we refunded, or she can send the money back and we will remove the bad debt.Today, 2/13/23 at 8:45 am ***********************, the Branch Manager, advised the same. If there are any further questions or concerns, please contact me directly.
.
Regards,

***************************
Operation Manager
Terminix Branch 2024
Cell:************ |O: ************
Fax:************ ***********************************
Initial Complaint
Date:01/18/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************** filed a complaint against terminex about a week ago I thought the issue was resolved but has not been. I was contacted by the manager of terminex and told he would file the proper paperwork to cancel my loan I have the conversation recorded. Well on January 17th the company took out the 1st payment of $91.30 and contacted the loan company today the 18th to be told they haven't been contacted by them to cancel this loan. I am beyond upset
Business Response
Date: 01/27/2023
Terminix International

Midsouth Better Business Bureau
BBB Case #********
*********************

Thank you for bringing this concern to our attention. We forwarded the customer's complaint to our management and admin team for review. After reviewing the account, the admin team informed the customer loan has been cancelled. The refund for $91.30 has been processed and will be going back to the credit card method we have on file. Admin noted, the due date for the payment was on the 14th which was before the customer's loan was cancelled.

Thank you,

Terminix International
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/13/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They put insolation in my attic, and it was 38k. They financed the work but added work they didn't do yet. I paid in full but they are saying they oly received 55oo of my full payment.
Business Response
Date: 01/20/2023

Terminix International

January 19, 2023

Better Business Bureau

BBB Case # 18807459
*********************

To Whom it may concern,

Thank you for forwarding the concerns of this customer to ********************************************* so we may address any issue in a prompt manner. It is my goal as well as Terminix to resolve all issues with our customers in an expedient manner. Please be advised that we reached out to *************** to discuss her concerns, but we have not been able to reach her. We investigated the customers account and were unable to locate the service that she is referring to. Unfortunately, we will not be able to assist *************** until we are able to speak with her.

Sincerely,

Tim *************** Manager
P: ************
E: ***************************************
Customer Answer
Date: 02/13/2023

Case #********

*****, I am writing on behalf of my 93-year-old parents. They have experienced senior abuse by Terminix and $MAC the finance company.

Terminix and $MAC has submitted this to the credit bureau so now my Mom's credit is being tampered with and she has limits on how much she can charge on her ***** Both my Mom and Dad have never been late on a paying a bill or ever had an issues like this in the past.

This issue has been going on since April, 2022. They initially called Terminix because of scratching behind the wall in one of their bedrooms. Terminix determined that they needed to replace the installation in the attic and put down traps. After the work was completed, the Terminix representative never provided a written receipt and asked ********************* to sign her name in multiple places on a form. ********************* later found out the Terminix turned this over to $MAC to finance the charges. They never knew this was happening because Terminix did not ask if she was interested in financing the charges. My Mom was so confused because they never explained what she was signing.

After they put the traps down, Terminix came back and put down additional traps which did not alleviate the problem. *********************** paid $3,800 to Terminix for the replacement of the attic installation and said they were not welcome back in his house since they did not fix the problem. He does not believe he is liable for the cost of putting the traps down because the problem was never solved.

*****, my parents are in desperate need of help dealing with this issue with $MAC the finance company and Terminix. Currently, $MAC is saying they have a payoff balance of $1,715.77.

Please let them know what they should do. Thank you. You can reach me at ************, if you have additional questions. Thank you, *******************

Business Response
Date: 02/17/2023
Terminix International

February 16,2023

Better Business Bureau

BBB Rebuttal Case#********
*********************;

To whom it may concern,

Thank you for forwarding the concerns of this customerto Terminix International so we may address any issue in a prompt manner.It is my goal as well as Terminix to resolve all issues with our customers in an expedient manner.

*************** to the complaint by *********************. I have reviewed the customers agreement and have enclosed the signed sales agreement and approval to proceed with SMAC financing. I have also included the completed work order for the exclusion. I do not see where there is a wildlife agreement and without this, we would not be able to set wildlife traps. We are currently under new management with the innovation team and if the agreement is reinstated, we would be more than glad to come back and do a reinspection and make sure the work is completed properly if anything is seen on the reinspection. Thank you.

Sincerely,

*********************;
Service Manager
Terminix #****
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*we have made several requested attempts regarding our home being serviced on the inside *we have been informed numerous times that someone will be in contact *the service has only serviced the exterior of the home *we have communicated by text, phone call and emails *no one has reached out to us at all *I have informed Terminix are currently experiencing spiders and mice in the house *we are requesting a full refund for the term of the entire agreement *we have not received the agreed services that would be provided
Business Response
Date: 01/05/2023
Terminix International
Midsouth Better Business Bureau
BBB CASE# ********---Customer #..... ******** *****************************
I have research the account and the regular technician was on medical leave in September 2022 so a different technician provided the exterior service. A request for a inside follow up service was put in but the scheduling department failed to schedule the free inside follow up so I have removed the September balance of $158.00. The account is inactive now with no balance. We apologize for the error and have taken care of this issue.

Thank You,
***********************
Service Manager
Rentokil/Terminix
2310 ***********
St. ****** **. 63043
Initial Complaint
Date:12/05/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 29th, 2022 at approximately 1:30 pm a lady called my phone under the name of **** (refused to give her last name) via her personal cell phone to talk of my complaint regarding excessive billing over a service I never ordered or wanted. Initially, I only asked for fumigation and they added a bunch of extra services and I'm stuck paying them off because of their refusal to remove these unwanted services off the account. Not only that, the **** lady because angry when I began to press her over how illegal her tactics are. She threatened to hang up multiple times during the call.. To further extend this complaint, I never received a copy of a contract I signed so I cannot go back and verify anything. When I mentioned that over the phone a few days later, they continue to refuse and say I do have a copy knowing the sales man took it with him and didn't give us anything. I have trouble understanding the english wordings and was denied a copy of the contract in a language i can read. **** made a bunch of drama over a simple billing error that needs to be corrected, and I do advise everyone else to not do business with Terminix for fumigation.. They will hit the ball out of the ball park with their bills. This is frustrating, nobody should have to go this far because of a corrupt company's ability to overcharge. And you can't verify anything because you don't have a copy of the contract. I very do much feel Terminix has violated the law in some way..
Business Response
Date: 01/06/2023
Terminix International

January 5, 2023

Mid-South Better Business Bureau

BBB Case# ********
*************************

Dear BBB Representative,

I did speak this customer 11/29/22, regarding his ******************** purchased in June 2022. I asked him if he had a copy of his signed agreements and offered to mail him another copy. The customer advised that he did not need that. I then explained that we provided the *** service in June 2022, and he allowed the tech to complete that service, in addition to all the ** services after that. I inquired why he did not stop the tech from completing the *** services if that wasnt something that he didnt purchase? **************** did not have an answer but stated I didnt know what I was signing. It should be in Spanish. The customer spoke enough English to have a conversation with me regarding this issue.

*************** the inquired why isnt our reports/contracts in Spanish? I asked did if he asked the inspector for translation because we have several ways to assist our customers. He stated no. I explained to him that since he allowed the install of the *** and Fumigation (signed agreement) and allowed us to service your home on more than on one occasion, he will need to pay off the total amount due or pay the early cancellation fee after we remove the ** bait stations for his *** service.

During our whole conversation this customer was rude, condescending, and angry because I was not giving him what he wanted. He would ask me a question and would not allow me to finish answering. Customer began yelling at me, so I let him know several times, I will have to end this conversation if you dont stop being aggressive. I was never rude, caused any drama, or not providing customer service. I also told him earlier in our conversation, I can have the *** converted to ** baits or ** only. He denied the offer. My decision for the customers to keep the service or pay off balance and cancel. This is based on service starting in June 2022, and us speaking in Nov 2022, about his request to cancel. We do have a signed agreement(s) for the services that he purchased. Please let me know if you need anything else from me.

Thank you,

***************************
Branch Manager
Terminix ****** #****
*************************************
************
Initial Complaint
Date:11/14/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Terminix in ****** ********* Area, for a simple pest control of ants. The representative came out (Her name is ************. ****************************************************** is her supervisor. They work out of the ********** ** office. I have attached evidence that I did contact Terminix as I had not received the contract. I would never agree to financing 18 months on a contract. ************ did not discuss an extended contract with me. In fact, when ************ suggested the rat control, I made the comment that it was a nice that that is included in the original amount. During the time that ************ was at my home, she never discussed in detail the amount with the rate control, which led me to believe that it was part of the original amount. When *************************** was out for the 1 time rate control, he never explained what he was doing, from what I could find were two sticky taps full of geckos which was heart breaking, some were still alive. I climbed the ladder up to the attic and all I found was a small 2inch by 1 inch mouse trap. That small trap wouldn't catch a grasshopper much less city rats. ********************** did not want to discuss. I have attached all the documents that I have to plead my case.
Business Response
Date: 12/09/2022
Terminix International
Midsouth Better Business Bureau
BBB Case #******
*************************
Dear Better Business Bureau:
I attempted to contact the customer, no answer on phone no answering machine. From the notes on the account I have been able to develop the following time line.
8/03/22 Service was sold.
8/05/22 Service tech performed service.
8/08/22 Customer called about the contract. Service representative located the Signed contract and forwarded a copy to the customer.
8/09/22 Sales Representative called customer.
8/10/22 Customer called in. Customer Agreed to pay for the exclusion service.
9/13/22 Customer called in stated that she was not informed of the exclusion service, However, they paid off the $489.52 pest contract, stated that $1300.00 for both services was a good price. Requesting information on who was the finance company for the exclusion to pay it off. Information was provided.
She claimed that the exclusion was performed by a 3rd party. The exclusion was performed by the Terminix Innovations team.
9/15/22 Customer called in and the Service representative explained that she was under 2 contracts, how much the exclusion contract was. The representative forwarded a copy of the contract to the customer, explained the interest rate and charges. Customer stated she wanted the finance **********************'s information so she could pay off the exclusion service. The customer sent an email to ********************** stating that, after all that has been said and done she had a copy of the contract. That did not deliver do to a glitch in her email. She was informed that we would cancel the pest control contract with no Early Termination fees and refund the pest service funds and she would pay for the Exclusion. We needed her to decide.
10/26/22 Customer requested to cancel pest ********************** service.
10/26/22 Pest services where canceled.
11/09/22 ************ funds refunded.
12/07/22 Terminix as yet to receive any payments for the exclusion service.

Sincerely,

*********************
Terminix ****************** Manager

Customer Answer
Date: 12/09/2022

Complaint: 18399788

I am rejecting this response because the contract was never discussed with me. When I asked ********************** how to cancel, he informed me that I would have to contact SMAC. I didn't know of a third party, and indirectly was informed about SMAC when I called Terminix trying to find out where the contract was. I got the phone number to SMAC and they informed me that they cannot issue a credit or cancel the account. The attachment clearly shows the miscommunication on the contract due to incorrect email address, and that I even show within the Terminix portal that is the survey on how "was the visit", I clearly state I want to cancel rat ex... I don't know why Terminix hasn't been paid. I received a letter from SMAC paid in full. Would Terminix accept me paying for the One Rat Expulsion visit which Terminix needs to verify, is $1300, refunding the remainder and cancelling the contract.
Sincerely,

**********************************
Business Response
Date: 12/19/2022
Terminix International
Midsouth Better Business Bureau
BBB Case #********
*************************
Better Business Bureau:
I attempted to contact the customer to address the rejection. I got no answer on phone and there was no answering machine. We received confirmation of the payment and a request to cancel the account. The account has now need cancelled.
Sincerely,

*********************
Terminix ****************** Manager
Customer Answer
Date: 12/20/2022

Complaint: 18399788

I am rejecting this response because: I called and cancelled the contract through the Terminix phone number. I spoke to a nice person that explained I could have cancelled at any time. All I asked, was that the contract be converted to a one-time payment, which is all I wanted to begin with. This would allow me to recoup a $ small amount. I think the one- time payment was $1300 for the service but Terminix hasn't confirmed that. The amount in my account is $1608. the difference being $308.00 to be refunded. I choose not to answer my phone to any unknown number. If I wanted to talk to someone at Terminix I wouldn't have gone to the BBB.
Sincerely,

**********************************
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A while back I started a Terminix multi-service contract. At the end of this service plan, I told ******* very clearly that I did not want to renew my contract; I wanted my service cancelled. I was told by the customer service agent that ********************** would not be coming again.In August, they came again and did the same service as before. I was upset, and called customer service; the kind woman on the other line agreed with me that I should not have to pay when I requested cancellation, and assured me I would not be receiving a bill.Sure enough, I got a bill in the mail, and I again called customer service. They told me that my request had not gone through the cancellation department, the request had only been noted on my file by someone not authorized to handle cancellations- and I was therefore obligated to pay the full cost. Even though I had done everything right on my end, and spoken with a Terminix employee who assured me my service had been cancelled, with no way of knowing on my end that this wasn't enough.I was told someone at the local Terminix branch would be in contact, but never received a phone call.I feel it is ridiculous to expect me to pay for a service I specifically requested, months in advance, not be rendered, when this came after the expiry of a contract to boot. I did everything I, as a customer, was supposed to do to communicate my desire to not renew this contract. If I can really talk to an employee of the company, be assured the service was cancelled, and still be liable because it was the WRONG employee, what's to stop, say, cable companies from keeping customers on the books and telling them they "didn't go through the right department" to cancel their subscription, thus requiring them to continue paying for unwanted cable services indefinitely? That would be absurd to the extreme, and so is this.Please help me resolve this issue.Thank you,***********************
Business Response
Date: 11/16/2022
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
***********************************

To whom it may concern,

Thank you for bringing *********** concern forward to us. It is my goal, as well as Terminixs, to solve our customers concerns as quickly as possible.

Upon reviewing the account, Executive Services have decided to apply a credit of the total service cost to bring the balance to zero. We have applied this credit and *********** account is closed with no balance due. We apologize for all inconveniences that ********** experienced.

Thank You,
Terminix International
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attached is an email sent to *****************************. Unfortunately, she rejected it. I can try to understand why she did that. Maybe because I had several problems with the services, I signed up for from Terminix in 2018.In 2018 ****** from Terminix came to my home and suggested over $12,000 of services which included encapsulation of my crawl space still under warranty floor supports one of them fell and I reported it but they said oh dont worry they are settling and after a year it turns out it completely feel apart and was like that under my house for over a year once I called ******* and she ignored my request however a few days later I was contacted by the company that installed it and they came back out and corrected it.Insulation I noticed several places in my attic wasnt sprayed and they came back out and corrected it.gutter guards it turns out they are not doing what was expected.Each one of those services had to be re-addressed in some type of way.So, when I complained about it then naturally, I am the problem from their perspective.So fast forward to 2022, I have rodents in my attic, and they are coming thru the gutter guards, so I called Terminix again and ****** came out and did a ********************************* with a $5k quote. I asked him why this was happening if he suggested I get the gutters covered due to rodents. His answer was very vague. He also said my entire gutter system would have to be dismantled and this was very disappointing to hear. As a new homeowner I wanted a company that I could trust to do what they advertised and since I already had work done, I called them back to hopefully correct the problem.What I want to happen is the gutters be repaired however removed from my quote and I pay for the other items to keep the rodents out.
Business Response
Date: 11/08/2022
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
Alexander, Charmeal

To whom it may concern,
This letter is in response to the BBB complaint ******** for ***********************************.
Upon review of the account and speaking with branch management, this customer purchased ******************** in 2018 and was not satisfied with what was performed. We apologized during that time, and all services were fully refunded and the services cancelled by our regional manager.We addressed all issues that she had in the past before the providing of a full refund.

At that time, rodent control was not an issue as the home was rodent free. Rodents coming into the home now are unrelated to previous services so we are not able to provide a reduced cost in the price as the services were chosen to be cancelled. The price provided to Charmeal are the valid price for the services offered and ******** can discuss with their inspector of any services that she does not wish to pursue.
Thank You,
Terminix International
Customer Answer
Date: 11/08/2022

Complaint: 18358918

I am rejecting this response because:
If we're going to be transparent, then give the facts and not just what you want the BBB to hear.
I signed a contract for those services for $12,000.000 and after two years of paying on time...it was brought to my attention that Terminix had some questionable finance practices and that's what I called to inquire about which resulted in a refund check for $1,500.00 out of $12,000.00. There is no way you would have forgave that loan if you were accurately billing me. Terminix was the first company I called when I purchased my first and forever home and ****** your salesperson for this area, sold me what he wanted to sell me. I had no knowledge on what needed to be done and I entrusted that to Terminix. Fast forward ****** was at my home last Monday Oct 24th and said he would have to remove the entire gutter system to seal up places rodents could potentially be entering and I asked him why did he not mention this at the time of inspection...he specifically said he didn't want to charge me any more money and he did not see any rodents at that time..however I have a yard full of trees...this was bound to happen with the rodents...this is what you all do...and based on his inspection in 2018 he did mention rodents. Now what I don't like is for a company to think I am ignorant and not share the whole truth. It's Terminix job to share with me that if those gutters are closed up and rodents get thru then it's my responsibility...no terminix did not say any such thing. Every job Terminix did had to be redone - except for the encapsulation, which is still under warranty. It's not my fault that you hire people that do less than and when i complain, it's my fault. Far from the truth. I want to be treated fairly and not just another cash cow.

Sincerely,

***********************************
Business Response
Date: 11/15/2022
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
***********************************

To whom it may concern,

We thank ******** for bringing this complaint forward to us. Terminix appreciates all opportunities to assist our customers and ensure that they are resolved in a timely manner.

The former director refunded all the money for the previous services that was paid for and rodent services were not a service that was purchased previously. Rodents were not present 4yrs ago, so we did not sell it at that time. We only sold the services that were currently needed.

In order to seal rodents out of the home currently, we would need to remove the gutters to repair the opening on the home. Because a property has trees does not mean we propose something that is not there. We will be happy to do the work, but the offer that was provided recently is what we are able to offer to handle the current problem at this residence. This is our last stand on this matter and apologize again for the previous experiences that ******** had with us.

Respectfully,
*********************
Branch Manager

Thank You,
Terminix International
Customer Answer
Date: 11/15/2022

Complaint: 18358918

I am rejecting this response because: YOU have ****** as the contact for my area and he is erroneous in his quote practices.
He has said he is the highest paid salesperson and this is clearly why!
****** knew he was going to hear from me again because he is in charge of any services I would need if I called Terminix again.
But it's all good.
Be blessed

Sincerely,

***********************************
Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello - I am reaching out again regarding this company - I had pest control services and I also ordered a crawl space door through them -its been over a month and no crawl space door. I received a call two weeks ago and havent received a call back. I called the ***** number and / ******* got an attitude and said this is a pest control service / not a crawl space service. I paid in full and have my receipt.
Business Response
Date: 11/01/2022
TERMINIX INTERNATIONAL
11/0/2022

ATTN: Mid-South Better Business Bureau
RE: BBB Case ID #******** **************************

Thank you for bringing this concern to our attention. We would like to apologize for any inconvenience we *** have caused, and also for anyone that *** have had an attitude with ****************** Being rude or having a bad attitude is not the way of Terminix and we are very sorry. As we have researched this case, we found that the crawlspace door had to be reordered and would arrive in about a week. We have also asked that management over the local service office contacts ***************** to address the concerns and provide her with updates regarding the final repairs.

Sincerely,
Terminix Executive Services
Initial Complaint
Date:10/13/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terminix making appointments without customer authorization and charging for ******************** I did not receive. I ca**ed Terminix to make an appoint on*y to find out one had been made for me without my know*edge. I never authorized the appoint, however I did ask the chat customer service rep * to have a manager to reach out to me. Rather than contacting me with a member of management the csr stated the tech wou*d fo**owup. I asked the csr again to get me in touch with a member of management. I've been attempting to reach out to speak with a member of management but ***************************** has yet returned my my messages via text, emai* or phone ca**. A tech text me today stating he was on his way and wou*d not *eave without first texting me. I didn't respond because I did not authorize the service. A few minutes the same tech text me stating he had comp*eted the service. I immediate*y went outside and no one was there. I asked the tech where he was and he never responded. I requested the tech not to charge me for services I never received and to have a member of management get in touch with me. This is the second time I'm fi*ing a comp*aint about Terminix questionab*e business practices of schedu*ing appointment without the customers know*edge. I wou*d *ike to sever my re*ationship with Terminix and for them not to bi** me for services that *************************** never rendered. P*ease see chat screen shots and text screen shots.
Business Response
Date: 10/28/2022
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
*********************

To whom it may concern,

I called *************** this morning about her concerns, *************** stated that she did not authorize the service performed on 10/13/22. I told her that notes showed she called into office about service and was told that she had an appointment on 10/13/22 in the system already. I explained that the system automatically generates her quarterly service and that the tech sent a text on the 12th reminding her of service. *************** said tech did not show up , I told her the service ticket shows pictures of service done and post communication with customer via text.Customer was upset of how scheduling works and said she is no longer a Terminix customer and we have nothing more to talk about. I called this morning to find a resolution but customer made it clear she did not want to continue conversation. Thank you.

*****************************
Terminix
803 ************** ************** ** 37072
Pest Control Manager
************

Thank you,
Terminix International
Customer Answer
Date: 10/31/2022

Complaint: 18210491

I am rejecting this response because: According to the person who called me (******) he stated his staff communicated to him that I had agreed to have the service on the date they decided. I made him aware that the onus was on his customer service and not me because I'd asked several times to speak with a member of management. I'd even sent ********************** a text asking for communication . ********************* read the transcript of the chat conversation I had with his customer service. I asked him if he had seen several times that I'd asked to speak with a member of management. I also stated that because I never authorized them coming to my house I wasn't going to speak the the tech because I'd asked several times to speak with a member of management,nd the tech clearly was not a member of management. Only after receiving the BBB feedback did ********************** reach out to me. I made ********************** that regardless if the tech took a pic he never came to my house and did anything. It's easy to drive up to someone's home and take a pic. I never saw the tech there at the time he claimed he arrived. According to ********************** the tech actually came to my house twice?? please see chat I made with Terminix after the tech claimed he came to the house
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our Chat Transcript
Oct 15 at 10:13 PM
PrintRaw message
Terminix <*****************>
To: ********************

Your Chat Transcript
NameJoyceThursday October 13
*****:[10/13/22, 4:08:52 PM]Incoming Chat
Agent:[10/13/22, 4:08:53 PM]Can I get your First and Last Name?
*****:[10/13/22, 4:09:10 PM]*****
Agent:[10/13/22, 4:09:10 PM]Are you a Terminix Customer?Yes, No
*****:[10/13/22, 4:09:55 PM]Weyes
Agent:[10/13/22, 4:09:55 PM]Sorry, that wasn't in a format I understand
Agent:[10/13/22, 4:09:55 PM]Are you a Terminix Customer?Yes, No
*****:[10/13/22, 4:11:03 PM]Please have ***************************** call me
Agent:[10/13/22, 4:11:03 PM]What is your zip code?
*****:[10/13/22, 4:11:59 PM]Please have ***************************** call me
Agent:[10/13/22, 4:11:59 PM]Sorry, that wasn't in a format I understand
Agent:[10/13/22, 4:11:59 PM]What is your zip code?
*****:[10/13/22, 4:12:18 PM]Please have ***************************** call me
*****:[10/13/22, 4:12:30 PM]37013
*******:[10/13/22, 4:12:42 PM]Hello my name is *******, how may I help you today?
*****:[10/13/22, 4:12:57 PM]Please have ***************************** call me
*******:[10/13/22, 4:13:19 PM]Do you have service with us?
*****:[10/13/22, 4:14:07 PM]Your company is engaging in questionable business practices
*****:[10/13/22, 4:14:27 PM]Please have ***************************** call me
*******:[10/13/22, 4:14:31 PM]To further assist you and expedite your request, I will transfer you to an account specialist
*****:[10/13/22, 4:14:57 PM]Please have ***************************** call me
Agent:[10/13/22, 4:14:57 PM]We have received your message. You are currently in queue and your message will be answered in the order it was received.
******:[10/13/22, 4:17:05 PM]Hello, my name is ******. In order to better assist you , I will need your SERVICE ADDRESS, ZIP CODE, AND PHONE NUMBER. Thank you.
*****:[10/13/22, 4:18:27 PM]***************************** has my phone number.
******:[10/13/22, 4:18:46 PM]I cannot get a message to him without being able to know which branch he is in.
*****:[10/13/22, 4:18:58 PM]In reference to tech ***************************
*****:[10/13/22, 4:19:24 PM]Tech
*****:[10/13/22, 4:19:43 PM]*********
******:[10/13/22, 4:20:02 PM]I need you address, zip code and phone number so I can find the right branch, please! There is more than one branch in *********.
*****:[10/13/22, 4:20:53 PM]I've been trying to talk to you guy all day
*****:[10/13/22, 4:21:22 PM]You guys are engaging in questionable business practices
******:[10/13/22, 4:21:46 PM]I understand, I am trying to help you!! Please give me the information so I can.
*****:[10/13/22, 4:22:12 PM]You're actually stealing from senior citizens
*****:[10/13/22, 4:22:43 PM]I will file a claim with FCC
******:[10/13/22, 4:23:33 PM]Ma'am, please I am trying to help you!! Please give me your address, zip code and phone number.
*****:[10/13/22, 4:23:55 PM]Please have ***************************** call me
******:[10/13/22, 4:24:34 PM]I cannot have him call if I do not know which branch to contact. At least give your last name.
*****:[10/13/22, 4:24:52 PM]********* branch
*****:[10/13/22, 4:24:58 PM]37013
*****:[10/13/22, 4:25:03 PM]*****
******:[10/13/22, 4:25:11 PM]Thank you!
*****:[10/13/22, 4:25:55 PM]***************************** phone number is615 ********
******:[10/13/22, 4:26:27 PM]If you have his number why do you not just call him yourself?
*****:[10/13/22, 4:26:54 PM]He will not take my text or phone calls because his tech lied about service
******:[10/13/22, 4:27:22 PM]I will send him an email and have him contact you!!
*****:[10/13/22, 4:27:39 PM]You sent an unauthorized service ticket and the tech never showef
*****:[10/13/22, 4:28:07 PM]Every one thus has lied
******:[10/13/22, 4:28:07 PM]I am so sorry!! I will let ***** know!
*****:[10/13/22, 4:28:33 PM]I no longer want to do business with you guys
******:[10/13/22, 4:29:10 PM]Would you like to cancel you account?
*****:[10/13/22, 4:29:57 PM]DO NOT WANT TO BE CHARGED FOR TODAY
*****:[10/13/22, 4:30:29 PM]will reach out to your Corporate
*****:[10/13/22, 4:30:41 PM]And FCC
******:[10/13/22, 4:30:46 PM]I will let the branch know you are disputing the charge.
*****:[10/13/22, 4:31:15 PM]Have already filed. BBB complaint
******:[10/13/22, 4:31:32 PM]Okay.
*****:[10/13/22, 4:32:26 PM]Cancel yes
*****:[10/13/22, 4:32:56 PM]Do not charge me for anything else.
*****:[10/13/22, 4:33:25 PM]I will also keep a record of this chat conversation
*****:[10/13/22, 4:33:44 PM]Have a nice day
******:[10/13/22, 4:34:25 PM]I need to send you to the cancellation department.
*****:[10/13/22, 4:36:07 PM]I'm not spending another minute trying to resolve this. Have your Corporate cancel this account
******:[10/13/22, 4:36:25 PM]Okay.
******:[10/13/22, 4:36:32 PM]Have a great evening!! Thank you for contacting/chatting with Terminix!!????
End of conversation

Spam

Sincerely,

****** (*****) *****
Business Response
Date: 11/08/2022
TERMINIX INTERNATIONAL
MIDSOUTH BETTER BUSINESS BUREAU
BBB CASE# ********
*********************

To whom it may concern,
This letter is in response to the BBB complaint ******** for *********************. We have received Ms. ****** complaint and apologize for any inconveniences that have been caused.

Upon review of the account and the chat conversation that ************** has provided, Executive Services wishes to apologize for the lack of communication that ************** has received. That is not the Terminix way and we do not wish for our services to come as a surprise or cause inconvenience to our customers.

Executive Services has provided a full credit for the previous disputed service to leave the account at a zero balance. ************** does not owe Terminix any additional payments and her account has been cancelled per her request.

We deeply apologize again for the inconveniences that ************** has experienced and wish her the best.
Thank You,
Terminix International
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** (*****) *****

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