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Business Profile

Roadside Assistance

Swift Response Road Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called my insurer for roadside assistance and Swift was assigned to me and I was given arrival time of ****** minutes and. Phone number. I called to see if it would really take that long because me and my disabled mother and two children were stranded on the interstate. His response was he is allowed an hour and a half before he has to dispatch and I would receive a call when someone was on their way. An hour and 45 minutes later I called again and got no answer. I text the number and got no response. I cancelled claim with insurance company and it better not show up on my claims record or be billed to my company. If people want to pay this person for services thats fine but they should be removed from rotation of police and insurance companies.

    Business Response

    Date: 02/06/2023

    The customer did call in, shortly after we received the dispatch info, to inquire about eta. This conversation took place within two minutes of ** accepting the dispatch. We stated that there was an hour and thirty minute eta. The service tech was unable to locate her based on the dispatch info given. Within the hour we contacted her insurance provider and notified them of the mistake. They were to reassign another company within her location. 

    We didnt receive a payment for this service, no payment made to us. We do apologize this call was not within our service territory.
    --
    Sincerely, 
    *****************************
    *****************************
    Swift Response Road Services, LLC
    Dispatch: ************

  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 28,2022. Allstate has contracted through this company. I did not choose them they answered the service call thru Allstate. The young man showed up in a car and not a service truck. He did not introduce himself just walked up and I asked are you are here for the tire? He says yes and gets his **** out his trunk and a break bar. He is dressed to go play basketball and smelled like weed. I gave him the lug lock key and a minute later as he then tells me he broke the lug and I will need a tow truck. Really? Wow. Why didnt you use power tools? He obviously didnt know what he was doing. I was so upset I just shook my head. He apologized, took some pictures and said there would be no charge. **** right no charge you broke a lug nut off. The keyed one!!! He left very quickly. Didnt give a **** about it. I then called the phone number that was text to me that is for Swift Response Road Services and spoke to an older man that said he was the manager that initially was talking with some sense and said hed talk to the worker and make a damage claim with Allstate. The call got disconnected and I called him back. He then says after seeing the pictures his worker showed him that it is not their fault. Something about a cross thread. No integrity whatsoever. You broke it. I then see these one star reviews and that tells me enough. Own it. If it happened to him I am sure hed feel the same as I do. My car is only a year old and they messed up my tire rim. They need to cover the damages they made. I now have to take time and get the stem repaired and get a new lug that the one that has the lock on it. I didnt ask for this. I already had a flat tire and this add more to my situation and will now inconvenience me. I will have to take my car to the dealership and deal with this. I need my car to go to work. This is going to cost me in more ways than one.

    Business Response

    Date: 06/29/2022

    We had a driver go out and attempt to service this customer. While in the process of removing the locking lug nut it broke. The service tech called in to report the issue. He was told to explain the stud broke in attempt to remove the locking lug nut. He was to inform her she needed a tow, afterwards he headed to his next job.  

    The customer called in to report the problem as well. We explained to the customer that this is a result of the lug nut being cross threaded when it was put on. We also explained this is a noted issue.  She then told me that ***** is the only ones who has touched her vehicle. After that statement I placed the customer on hold and contacted the ********************** tech. He then stated photos were taking in his drivers app. 

    After looking at the photos I realized the damages were not a result of negligence by the driver. Once I reviewed the pictures I then spoke back with the customer. This time I was more detailed about the situation and told her this could not be a fault of the service techs. I then told her a damage complaint will have to filed with Allstate and there would be a process the case would go through. 

    At no point in our conversation did she mention the driver being rude, never stated he smelled of the oder of marijuana, nor did she speak of his dress attire. We deeply apologize this inconvenience has caused the customer. 

     

Swift Response Road Services, LLC is NOT a BBB Accredited Business.

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